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Flagship Motorcars of Lynnfield
Lynnfield, MA
2,356 Reviews
For an experience that's commensurate with the Mercedes-Benz brand, bring your business to Flagship Motorcars of Lynnfield, MA. Our dealership is home to an expansive inventory of new and pre-owned Mercedes-Benz vehicles, a talented and dedicated service staff and a finance team that ensures you're as pleased with your payment plan as you are with your new ride. As a Herb Chambers Companies dealership we offer our customers a host of perks and customer-centric processes, and we think you'll notice the difference from the moment you walk through our doors.
You can also enjoy a host of amenities at our state-of-the-art facility in Lynnfield, MA, and know that our staff will do everything in their power to keep you comfortable for your entire visit.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 2,356 reviews
May 04, 2010
My purchase of a new Mercedes Benz from Flagship Motorcars was the best experience I have had in over 25 years of buying new automobiles. Every member of the staff that I interacted with was friend Motorcars was the best experience I have had in over 25 years of buying new automobiles. Every member of the staff that I interacted with was friendly, personable and knowledgeable. Special praise goes to my Product Specialist, Taissir Maliki. Mr. Maliki provided a friendly, comfortable environment for reviewing the features of the automobile model I was interested in purchasing. He answered all my questions without hesitation and demonstrated the automobile’s functional capabilities with skill and ease. Furthermore, Mr. Maliki came into work on a planned day off so he could facilitate the paperwork associated with obtaining a required state inspection sticker. Customer service doesn’t get any better than that. More
by flamingstar1952
Employees Worked With
Taissir Maliki
Helpful May 01, 2010
This is my secont car(MB)in a year.My first car (certified MB} was great.I had an air compressor promblem 6 months ago.Take it for service,get a loaner car,go on with my business.A day later they c (certified MB} was great.I had an air compressor promblem 6 months ago.Take it for service,get a loaner car,go on with my business.A day later they call me car was ready.No charge,(under warrandy).Very pleasant experience.In February 2010 About ayear after i buy car,I am in for Regular cervice.They treet me so well that made me by my second car for( my dauhters).A month later a problem with the trunk bring us back to the dealer.Well they take care of that too.So the experience dealing with this dealership is outstanting!!!!Second to none.Exelent!! More
by nicholas.dimitriou
April 29, 2010
excellent service dept,nick irving provides exceptional customer service.thank you 1111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111 customer service.thank you 1111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111111 More
by cgangi20
Employees Worked With
nick irving
April 28, 2010
Tai is very easy to work with and has called to check in on us a few times. The dealership is lucky to have him on their team. I was debating on whether or not to write about my experience as I do not on us a few times. The dealership is lucky to have him on their team. I was debating on whether or not to write about my experience as I do not want it to seem as if it was all negative however my overall experience was just OK. To start there was one mix up during the negotiation process of trading in my vehicle. This was at no fault of Tai’s. However it went from me knowing I was going to purchase my new vehicle right then and there versus needing additional time to think it over. I love my car but this just killed the experience for me all together. To add to the pressure the interest rate on a pre-owned vehicle at the time was running out at the end of the month and I was told it was the first time MB had offered such a low interest rate. However right now I am seeing the rate being offered at 3% lower than what I was locked into in February. Looks like I will be shopping for a new rate now. Additionally when it came time to have to register my car I was told I was not able to do this on my own and I had to pay $200 for a runner to do it for me the following day. I thought OK fine one less thing for me to have to do. However while I was signing the paperwork I was then asked to write out two blank checks for my car to be registered. I would imagine this is a bit unusual but they said their “check writing” person will not be in the following day so they needed the checks from me. I feel at that point I should have been able to register the vehicle myself as writing out blank checks is not something I was comfortable doing. I was told that this was company policy so basically I had no choice to write out the blank checks and pay $200 for a runner to do it. Once I picked up my vehicle I was contacted by a few different customer service reps by email and phone. When I tried to explain I had a question about a noise my car stereo was making the person I was speaking to told me she was not my “contact” customer service person and that I would need to call her when she was back in the office. OK fine, I did and that customer service rep said she was not my customer service person either. Needless to say I had made some calls, left some messages and have not heard back. My husband and I are fans of MB and plan to buy other MB vehicles in the future. I just hope we have a better experience next time we spend this kind of money on a car. More
by ckfeb2010
April 28, 2010
This was my very first experience at a Mercedes dealership. I have always gone to Herb Chambers dealerships since they are known for the BEST service. This dealership was exactly what I expected it dealership. I have always gone to Herb Chambers dealerships since they are known for the BEST service. This dealership was exactly what I expected it to be...beautiful, clean, and service oriented. I also had the pleasure of working with Ken Julian. He was exceptional! Ken took his time to go over all my options and helped me to stay within my price range. I was very impressed by his knowledge of the vehicles and his ability to make me feel comfortable by answering all my questions. I highly recommend if you’re in the market for a Mercedes to ask for Ken Julian because he not only is genuine, but he made buying a car an enjoyable experience. More
by kmarullo
April 28, 2010
I was pleased with the sale and finance person. they kept me update on any changes and answered and question or concerns i had. I would buy a car from ken again. have alread sent people to talk with t kept me update on any changes and answered and question or concerns i had. I would buy a car from ken again. have alread sent people to talk with them about a car. will see ken in about 6 months or 10 months to buy my daughter a car. Very good sale team with ken and mark More
by saragross
April 28, 2010
I am very pleased with my experience at Flagship Motors and especially with Stanley as a salesman. From the beginning he was polite, friendly and professional. He was able to answer questions regarding the and especially with Stanley as a salesman. From the beginning he was polite, friendly and professional. He was able to answer questions regarding the car, dealership and service department. When I returned to pick up my car he provided me with an overview, answered questions and was extremely patient with me. I felt very confident in my knowledge of the workings of my car when leaving. I was able to contact him regarding mats for the car and he, himself took me took me to parts and made sure I received courteous service and prompt service. I have received follow up calls to be sure I am happy and to check to see if there are any questions or concerns. I would highly recommend Flagship and Stanley to friends and family. More
by dbuttimer
Employees Worked With
Stanley Varivire
April 28, 2010
I had a great experience at Flagship in Lynnfield. My dealer, Frank, was friendly, direct and honest. I had a some picky requests and he handled them all with a smile. I will definitely go back to them dealer, Frank, was friendly, direct and honest. I had a some picky requests and he handled them all with a smile. I will definitely go back to them when I'm ready to buy a car again. Rt 1 is still a pain to get to with traffic sometimes, but worth the headache for the service. More
by yianni124
Employees Worked With
Frank Tsaousis
April 21, 2010
My wife and I were and are extremely impressed with the knowledgeable, patient and courteous service given to us by Tye Miliki. We have bought and leased Mercedes products for over 40 years and have never knowledgeable, patient and courteous service given to us by Tye Miliki. We have bought and leased Mercedes products for over 40 years and have never experienced such integrity. For this reason your company will be our permanent provider, in addition to others that we may reccomend. John and Edwina Palmisano. More
by john palmisano
Employees Worked With
Tye Miliki
March 17, 2010
Went to this dealer for a used 2005 Nissan 350Z 35th Anniversary Edition. Checked around Cars.com and Autotrader.com and found Herb Chambers' Smart Price was fair so I didn't try to negotiate. They did Anniversary Edition. Checked around Cars.com and Autotrader.com and found Herb Chambers' Smart Price was fair so I didn't try to negotiate. They did deduct additional $400 from the Smart Price due to the "internet coupon". I never had to present the coupon as that would seem stupid. But overall the price was pretty fair, if not a steal. Worked with Tai on the sales. Since I didn't need to negotiate, the transaction was pretty smooth. Tai was courteous and friendly. Answered all my questions and hooked me up with the Sirius radio. After that I moved to the Finance department and worked with Gil. Gil was pretty courteous too, but could be pushy in selling the extended warranty. No biggie, all dealers are like that. Walked out of the dealership within couple hours (including test drive). Picked up the car 3 days later. I am enjoying my car and this car-buying expensive so I would recommend Flagship Motors. More
by yoyomike33
