Flagship Motorcars of Lynnfield

Prompt cleanliness attitude all great, Renan was terrific. Got it all right and on time. Highly recommended. So much so I traded in another car for a Mercedes while waiting terrific. Got it all right and on time. Highly recommended. So much so I traded in another car for a Mercedes while waiting More

OK, I rarely write reviews unless something is an outlier (good or bad). In this case, working with Craig was an outstanding experience that had an unexpected twist. I was in the market for a CPO C-Class and (good or bad). In this case, working with Craig was an outstanding experience that had an unexpected twist. I was in the market for a CPO C-Class and came into it not too picky with only a few wide parameters to meet. Flagship had two cars that fit the bill and Craig was super helpful in helping me consider which one fit the value proposition I was seeking as a buyer. He asked good questions, he told me the good and bad to consider, and we had a great compare/contrast session. I felt great about the final choice - except that the car was Silver. I was fine trading off positives for negatives I wanted across my parameters, but I never thought color would be an issue. Although I preferred black, I know that buying a used car comes with the flexibility of knowing one can't expect to get exactly what one may want. Craig worked out a good deal for me and I put a hold on the car since he stayed late with me and we'd need to seal the deal the next day. He was even pretty cool while I slung a few jokes about the car being great, except that it was SILVER, and I bet if I had come earlier, we would have inked the deal. That night, and later the next morning, looking at the C300 I drove for about 7 years, I could not picture any other color in my driveway or me driving any other C300 that was not black for the net 5 years or so. I would likely regret going with silver, but could live with it. I did a quick "check" on local inventory and found a black CPO C300 that had nearly all that I wanted that must have just come on line. I know the car I picked with Craig was probably a better car and I think he got me a better all around deal, but I just could not follow through having found a better fit. I had the hardest time calling Craig about it, but he was awesome. He kindly said, "it happens, but I honestly want you to be in the right car for you", and I know he meant it. Throughout the whole wind-down of our deal, he got even nicer and more helpful. It made it even harder to have gone in another direction. Craig did not lose my sale, he (and by extension the dealership) gained my trust. While that does not pay the bills, the least I can do is let any prospective buyer know how great an experience I had with Craig, especially considering the outcome, and I hope this comes back to him 10-fold. As soon as I need another car, I'll let Craig know what I am looking for well in advance and I'm sure he'll make it happen for me. Awesome job Craig. More

Friendly staff and good on their word. Buying experience was pleasant and the dealership filled their end of all promises made at signing. Good folks. Buying experience was pleasant and the dealership filled their end of all promises made at signing. Good folks. More

Great service and also being updated about the time and everyone was all so nice everyone was all so nice More

Great customer services. Nathan is the best, very nice, very helpful and great knowledge, I have my car service there from 2019. Nathan is the best, very nice, very helpful and great knowledge, I have my car service there from 2019. More

Nathan was helpful, honest and professional I am so glad he is still there. He always gives me the best advice glad he is still there. He always gives me the best advice More

Couldn’t have been better, seamless start to finish, always a pleasure to work with Flagship. always a pleasure to work with Flagship. More

Julia was excellent she listened and knew exactly what we needed. She made sure she respected our time and supported us in the decision making process. Highly recommend seeing her! needed. She made sure she respected our time and supported us in the decision making process. Highly recommend seeing her! More

Sean was extremely professional and walked me various options in which I have interest. I purchase a used vehicle; perfect choice with his help. Thanks Sean. Also, Gil in finance put an affordable fi options in which I have interest. I purchase a used vehicle; perfect choice with his help. Thanks Sean. Also, Gil in finance put an affordable financing package for me. George C. More

Excellent experience as usual. Thank you! Everything was explained clearly and completed quickly. Thanks again Thank you! Everything was explained clearly and completed quickly. Thanks again More