Flagship Motorcars of Lynnfield

Making Good My wife had taken our GL450 into the Flagship service center to have a slow leak repaired in the right rear tire. My wife also mentioned to the servic My wife had taken our GL450 into the Flagship service center to have a slow leak repaired in the right rear tire. My wife also mentioned to the service consultant that our family would be leaving for a 240 mile trip to Maine that weekend and we wanted to make certain that we would not have any tire issues. The tire was plugged by the service dept. and my wife was on her way. By the way, she did not have an appointment and had to be somewhere else. Our vehicle was still taken in and she was on her way within her specified time frame as promised by Phi Hoang. On the way to Maine that same tire had deflated. I had to remove the tire and have it repaired locally in Maine. The plug was leaking and had to be re-done. I sent an email to the Flagship service dept. explaining the situation and had asked that the money I paid Flagship for the tire repair be credited towards a future oil change. I received a prompt response from Grace Cosco in both email and voicemail telling me that I would be provided a free oil change to make up for the tire plug misfortune. This made me very happy. In this day and age, it is refreshing to see a car dealer stick with old fashioned customer service and actually abide by their mission statement. Yes, this company actually delivers on it's mission statement. More

Mall Car I bought the "Mall Car".. I was shopping at the North Shore Mall in Peabody and saw a Mercedes with all the options I wanted! After going back three I bought the "Mall Car".. I was shopping at the North Shore Mall in Peabody and saw a Mercedes with all the options I wanted! After going back three times to look at it, my husband suggested I go to Flagship Motorcars of Lynnfield to inquire about it. My salesman was Paulie. I have never met a salesman that was so knowledgeable about a vehicle as he is. He made me feel very comfortable and it was fun to buy a vehicle!! When I told him I might be interested in "The Mall Car" Adam overheard us and joined in. The whole experience was awesome! We had a lot of laughs and I now have a beautiful car! Also, Adam was able to actually let me drive my car out of the mall! How is that for taking delivery of a new car! More

Always a great experience with Exceptional Customer Service Daniel Smith is a great technician. He always gives great service and takes care of matters efficiently. Thank you for always making my experience exc Daniel Smith is a great technician. He always gives great service and takes care of matters efficiently. Thank you for always making my experience exceptional! More

New vehicle problem Dan Smith is a very experienced technician. He was able to correct my problem to complete satisfaction. He is a credit to Flagship of Lynnfield. Dan Smith is a very experienced technician. He was able to correct my problem to complete satisfaction. He is a credit to Flagship of Lynnfield. More

Service The way it should be! I love the service department at Flagship Motorcars. They always take good care of me and my Mercedes GLK for service and repairs. I have enjoyed work I love the service department at Flagship Motorcars. They always take good care of me and my Mercedes GLK for service and repairs. I have enjoyed working with Dan and Al, they keep me informed so I know what to expect, and have even fit me in with short notice. My car is returned clean and running smooth. They are always polite, always considerate. The excellence of the customer service at Flagship should be modeled, it would make the world a more pleasant place. More

Dan Smith and Alfred Aloise are AWESOME I needed to go into service a couple times this summer and both of these gentlemen were outstanding. I love going to this location even though it take I needed to go into service a couple times this summer and both of these gentlemen were outstanding. I love going to this location even though it takes me 45 minutes to get there! More

Car purchase and service Derek and Grace were awesome to work with. They were very accommodating and easy to work with. I wouldn't buy a car anywhere else! I would defiantly r Derek and Grace were awesome to work with. They were very accommodating and easy to work with. I wouldn't buy a car anywhere else! I would defiantly recommend them to anyone. More

Absolutely Exceptional! Always a perfect experience! We have purchased 5 cars from Flagship, and thanks to both Erin Crosby and Grace Cosco in service, we will always be bac Always a perfect experience! We have purchased 5 cars from Flagship, and thanks to both Erin Crosby and Grace Cosco in service, we will always be back. If ever i need assistance, Grace acts quickly to expedite my request and is always there to assist with even the smallest details. As my service advisor, Erin ensures everything runs smoothly, and is always there to answer my call (or text) :) when i need her. She sweeps me in and out of service as quickly as possible, and when it is convenient for me. Thanks to the personable nature and fabulous service from Erin and Grace, we will always return to flagship! Only the best service. EVER. More

GL 450 -SERVICE APPT NATHAN AND GRACE ARE ALWAYS AWESOME!! THEY TAKE THE VERY BEST CARE OF ME. I WAS IN THIS MONTH AND MY WORK WAS DONE QUICKLY AND WITH THE HIGHEST QUAL NATHAN AND GRACE ARE ALWAYS AWESOME!! THEY TAKE THE VERY BEST CARE OF ME. I WAS IN THIS MONTH AND MY WORK WAS DONE QUICKLY AND WITH THE HIGHEST QUALITY. AS USUSAL. More

Exceptional service I've bought several Mercedes from this dealership and keep coming back because of the people and exceptional service. In particular, Grace Cosco alwa I've bought several Mercedes from this dealership and keep coming back because of the people and exceptional service. In particular, Grace Cosco always goes above and beyond to ensure the service experience is a great one. I highly recommend this dealership! More