Flatirons Subaru

Getting work done at Flatirons Subaru is, weirdly, kind of an enjoyable experience. Staff is super friendly, the waiting area is really comfortable and sufficiently spacious for COVID times, and coffee is of an enjoyable experience. Staff is super friendly, the waiting area is really comfortable and sufficiently spacious for COVID times, and coffee is free and okay. It's welcoming that they have dedicated customer service reps to answer questions, give updates, et cetera. Most recently Moses Valdez helped me out, and he was great. More

It may sound strange to say but I actually look forward to my periodic maintenance appointments at Flatiron Subaru in Boulder as, with no exaggeration, the waiting lounge reminds me of those first class ai to my periodic maintenance appointments at Flatiron Subaru in Boulder as, with no exaggeration, the waiting lounge reminds me of those first class airport years back with that clean, inviting environment -- and the coffee! . . . . yesterday was another wonderful experience with host Cesar Valdez who was so totally thorough and professional as he carefully addressed every single matter from the perspective of my best interests as to what I did/did not need for my 2000 Outback (btw, which I've loved for 20-some years) . . . and that video technician review is jaw-droppingly informative. Just thanks for another wonderful appointment! More

This dealership provides poor customer service in their Parts/Service Department. I did give them a second chance. They were rude and I was put on hold twice. Parts/Service Department. I did give them a second chance. They were rude and I was put on hold twice. More

Kyle went above and beyond to get us the exact car we wanted even though inventory was super limited for 2020 Subaru Foresters. He made the entire experience seamless and pleasant and we absolutely love wanted even though inventory was super limited for 2020 Subaru Foresters. He made the entire experience seamless and pleasant and we absolutely love our new car! More

People often ask us why we have our Subarus (2000 Legacy and 2016 Outback) serviced at the dealership ... Flatirons Subaru. People like Alex Berger, that's why. The service department at Flatirons is supe and 2016 Outback) serviced at the dealership ... Flatirons Subaru. People like Alex Berger, that's why. The service department at Flatirons is superior in every way, starting with customer service. As a senior citizen and long-time Subaru owner, as always, I was treated with courtesy and respect, informed every step of the way, and given excellent advice. Thank you Alex. Thank you technicians. Thank you Flatirons. More

I was extremely nervous regarding purchasing a new car. I saw one that I liked online-a Forester Touring. Kyle contacted me, we set up an appointment and I had my new car within 2.5 hours. Absolutely no pres saw one that I liked online-a Forester Touring. Kyle contacted me, we set up an appointment and I had my new car within 2.5 hours. Absolutely no pressure or games. I test drove it on my own and he answered all my questions. I’ve never felt so sure about buying a new car as I did with this one. Then a few days later, he set a meeting up with Riley, who went through all the bells and whistles and different settings. I asked if I could get tinted windows and Kyle set that up, too. And got me a loaner car so I didn’t miss any time at work. I never thought I would say this about the car buying experience, but it was great! Thanks Kyle! More

We recently traded in our 2005 Outback, bought new at Flatirons, for a pre-owned 2019 Outback. When I found the car I wanted online, I contacted the dealership and was connected to Kyle, who was outstan Flatirons, for a pre-owned 2019 Outback. When I found the car I wanted online, I contacted the dealership and was connected to Kyle, who was outstanding in getting the deal done in a short amount of time. I called on Wednesday, told him I wanted it on Friday, and we drove away early Friday afternoon in our new purchase. Kyle was extremely helpful with recommendations on warranties (the windshield warranty was the best! We got a rock chip before we even arrived home.). He was personable and never pushy. I would highly recommend him as a resource. Ian, the finance manager, was also very helpful & personable. More

Kyle has made my purchasing a 2020 Outback Onyx XT a very enjoyable experience for me, an older buyer who needs, dare I say, a bit of help in understanding and managing its sophisticated features. He continu enjoyable experience for me, an older buyer who needs, dare I say, a bit of help in understanding and managing its sophisticated features. He continues to be very accessible after I bought the car and alerted me to other in-house resources offered by the dealership. Plus, he's warm and fun and gave me a good deal! I highly recommend him. More

Luciano is a wonderful dealer. He seemed to understand my needs and worked with me very efficiently while explaining the process. He was also very flexible on the pricing and I did not feel pressured whatsoe needs and worked with me very efficiently while explaining the process. He was also very flexible on the pricing and I did not feel pressured whatsoever. This dealership is also super well organized and clean. More

Stay away from this place, I made an appointment to buy a car for my son, we were asked to be at the dealership at 5, we showed up an Zachary Beck was a no show, waited for 30 min until a different sales per car for my son, we were asked to be at the dealership at 5, we showed up an Zachary Beck was a no show, waited for 30 min until a different sales person came out and said the car was gone since early in the day, managers were a no show either, a polite sales person came and Fred Rudd became our new sales guy, we left a deposit for a car with hail damage and a need for a new bumper, I agreed to the price as the car had recently arrived (apparently) Fred asked me for a $500 deposit and put pressure by saying “there was some one else wanting to buy the car“, the next day they told me that the car had major issues and asked me to check with my mechanic on a list of stuff given to me that was found, the work needed was for over $4,500, plus hail damage and new bumper, Fred Rudd said $1,000 would be reduced from the price after knowing the car needed $4,500, plus hail damage plus a bumper, then Fred put pressure by saying “someone else wanted to buy the car”, a real scam, they kept my deposit for two weeks until I decided to call their accounting department after several attempts, once they saw I was pushing into legal ways to get my money back, they refunded the money within minutes. Unprofessional and fishy transactions, stay away! More