Flatirons Subaru

Best car buying experience ever!! I would recommend Flatirons Subaru to anyone looking for a new car!!! I recently visited Flatirons Subaru looking for a new Subaru. I worked with Jo I would recommend Flatirons Subaru to anyone looking for a new car!!! I recently visited Flatirons Subaru looking for a new Subaru. I worked with Jon Eric, Dave and Kerrie. They were professional, courteous and made the whole experience incredibly easy and stress free. This was by far the BEST car buying experience I have ever had!! I had initially gone to another dealership where I left feeling very angry and frustrated. I went into Flatirons Subaru with my guard up thinking they were going to try to take me for all they could and was completely unprepared for what happened. Dave worked out the numbers (thousands less that the previous dealership I had visited) with no back and forth negotiating. It was immediately clear they understood I was not interested in playing games, I was interested in purchasing a new Subaru. They respected my time and made the process unbelievably simple and enjoyable. The car I wanted was not going to be available for a couple of days as they were going to have to get it from another location (they kept me in the loop and made sure it would be available for delivery at a time that was convenient for me). When I arrived to pick up my car Jon Eric, who is super knowledgeable and absolutely AMAZING, went through the all the features with me and answered all my questions. My only concern was that the car had pinstripes but he assured me they would be easy to remove. Kerrie in finance was awesome. She was not pushy and did not try to sell me anything that didn't make sense for my situation. She didn't push anything I didn't want at all. I was shocked. Once I finished up in finance John Eric went through the manuals and explained the service intervals and told me about the warranty and roadside assistance program. When we walked out to my new Subaru I got the best surprise of all, Jon Eric had taken my car back to detail and had the pinstripes removed while I was signing paperwork. My first Subaru was now perfect!! I cannot say enough positive things about Flatirons Subaru, especially Jon Eric, Dave and Kerrie!!!! I am a customer for life and am loving my new car!!! More

Excellent purchase experience I never knew purchasing a car could be so easy! My experience with the financial and sales side of this dealership was close to immaculate. Based on I never knew purchasing a car could be so easy! My experience with the financial and sales side of this dealership was close to immaculate. Based on my experience, I would recommend. More

Love the Flatirons Subaru I always go back to Flatirons Subaru in Boulder to get the best car, the best sales agent, the best finance department and the best service...Everyone I always go back to Flatirons Subaru in Boulder to get the best car, the best sales agent, the best finance department and the best service...Everyone is kind, knowledgeable and helpful from the young lady answering the phone, the sales agent, to the finance department. They are concerned for your needs and so willing to get you the best car for the best deal....I so recommend these highly qualified folks to 'steer' you right and then you get to drive off in a top notch car.....love love my Subaru! Thanks so much to Bill Kidd and all the finance folks, enjoyed my time spent with you! More

it makes owning a Subaru a pleasure, like a good hug To start with the service consultant " Jessica Everett" was the best : knowledge , timeliness, and price. She really knew how to let me know To start with the service consultant " Jessica Everett" was the best : knowledge , timeliness, and price. She really knew how to let me know what was needed now and farther down the road. I love having a dealer like them so close to my house. Thank you , Team subaru More

Jon Eric Ferguson was very cordial when I asked for a test drive. He wasn't pushy and was prompt when finding the car model I asked to drive. After the test drive, he wrote up a proposal for me that was test drive. He wasn't pushy and was prompt when finding the car model I asked to drive. After the test drive, he wrote up a proposal for me that was very close to what Consumers Report recommended. I was very pleased that It was not a drawn out ordeal. When I bought the car, Jon Eric took the time to explain certain functions of the car and professionally answered any questions I asked. Overall, It was a very pleasant experience. And the Subaru Outback is a beautiful car. More

If I could give less than one star I would. I needed to have my sunroof replaced and since I have glass coverage on my car my insurance will pay for it. I called the dealership to see if they could replace have my sunroof replaced and since I have glass coverage on my car my insurance will pay for it. I called the dealership to see if they could replace the sunroof and direct bill my insurance so I would have no out of pocket expense and on both phone calls with the service department I was told that was not a problem. On the second call when I made my appointment to bring my car in I was very clear that I wanted to make sure they would bill my insurance company and I would be able to pick my car up the next day without them expecting a payment from me and I was assured this would not be a problem. After arranging with a friend to go with me to Boulder to give me a ride home when I drop my car off and again the next day to pick it up and for another friend to give me a ride to work I headed to Boulder to drop off my car the next day. When I got the service department I said here's my claim number with my insurance company so you can bill them and was told 'oh we don't do that.' Then they came back and said 'well Chelsea made the appointment, she's just the booker.' I'm not sure how her job title is relevant, how this relates to the issue we are currently discussing or how this is my problem. If both her and I are telling you this was what I was told by your employee that you would do then you should say 'oops our, bad we're sorry, we'll make the exception and take care of this for you,' Honor the appointment, take my claim number, call my insurance company and verify its valid, do the work on my car and then let me pick it up the next day as promised while you wait for the payment from the insurance company. I know for the dealership this is a small job (probably $900-1000 with taxes and the other charges they throw in) and losing my business won't really put even a small dent in their bottom line so for them this doesn't matter but would be nice if you would have at least taken the responsibility and said I need to train my people better instead of well there was a miscommunication and she didn't understand what you were asking. When I said 'I want to drop off my car and have you direct bill my insurance so I don't have to pay any money when I pick it up' is pretty clear and doesn't leave much room for misunderstanding. More