Fletcher Jones Audi

The service center was thoroughly attentive and accommodating. Clean, comfortable waiting room, reasonably easy access from I-90, outstanding communication about the progress of my vehicle work. accommodating. Clean, comfortable waiting room, reasonably easy access from I-90, outstanding communication about the progress of my vehicle work. More

Tim Medill was great to work with. Super communicative and always called or texted to make sure I knew what was going . More importantly, made the effort to get a hold of me in the way that worked best fo and always called or texted to make sure I knew what was going . More importantly, made the effort to get a hold of me in the way that worked best for me, to keep me in the loop consistently. if I couldn't answer my phone-I was texted immediately. I was disappointed my new car was having issues, but I felt great knowing that they were there to fix it, fix it right, and very ready to help! Happy that the excellent customer service made the whole process a little bit less inconvenient and more of a smooth process from start to finish. More

Convenient location here in Chicago, they gave me a loaner and the repairs were done in leas than 24 hours. Friendly staff checked in online which was new loaner and the repairs were done in leas than 24 hours. Friendly staff checked in online which was new More

Dexter Gordon was amazing in helping with our buying experience at Fletcher Jones. All aspects of the process, review of the car features, test drive, paperwork was extremely well done, fast, and effic experience at Fletcher Jones. All aspects of the process, review of the car features, test drive, paperwork was extremely well done, fast, and efficient. In a tough environment these days for car purchases, the process was simple and easy thanks to Dexter. He's the guy to see at Fletcher Jones. More

Andrew was extremely helpful and efficient. He taught me how to use some of the functions in the new model when I got the loaner, communicated estimates pick up time when service is completed and when we go how to use some of the functions in the new model when I got the loaner, communicated estimates pick up time when service is completed and when we got our own car back, he also checked some minor scratches I have around my car and cleaned some of those paint transfers for us. We definitely will continue to service our car here. More

Service was exceptional. Andrew was very informative and responsive. Took time to explain service being done and explain the process of audicare maintenance schedule. Thank you responsive. Took time to explain service being done and explain the process of audicare maintenance schedule. Thank you More

I worked with Tony yesterday and his communication and professionalism were SUPERB! I used to dread taking my car in for service before buying my Audi Q7 from Fletcher Jones--now it is a pleasant and enj professionalism were SUPERB! I used to dread taking my car in for service before buying my Audi Q7 from Fletcher Jones--now it is a pleasant and enjoyable part of my day. Who knew? More

Michael Krasnow from sales/finance was very rude. The experience of buying a car you've wanted for a long time should have been better. I bought the car, but I walked out feeling very unpleasant. experience of buying a car you've wanted for a long time should have been better. I bought the car, but I walked out feeling very unpleasant. More

I drove in, there was someone waiting for me. Received my loaner car quickly. There work was performed in a timely fashion. I took advantage of the $195 deal on Detailing and I had to have a tire replac my loaner car quickly. There work was performed in a timely fashion. I took advantage of the $195 deal on Detailing and I had to have a tire replaced. I picked my car up the third day and I don’t have any complaints. More

Easy in, easy out. Great communication. Service writer and mechanic were very informative and actually saved me from doing unnecessary work at this visit. I will defiantly be back in the future. My only g and mechanic were very informative and actually saved me from doing unnecessary work at this visit. I will defiantly be back in the future. My only gripe is that I could have scheduled my work earlier but due to a lack of loaners, I was forced to wait an extra week. More