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Fletcher Jones Audi

Chicago, IL

4.5
923 Reviews
Audi's vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. Located at 949 N. Elston Ave. Chicago, Il This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less. No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!At Fletcher Jones Audi, we offer new Audi cars in Chicago, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used luxury car you have been searching for in Chicago. Whether you are looking for the new Audi A4, A6, A8, Q5, R8, or Q7, Fletcher Jones Audi will help you into the new car of your dreams. For years, our financial staff at Fletcher Jones Audi has offered expert advice for those seeking a great Audi car loan or lease. Our service doesn't stop there. Chicago customers can come in and take advantage of our knowledgeable Audi car repair technicians and a fully-stocked inventory of Audi car parts. You can reach Fletcher Jones Audi any time by filling out our contact form, by calling us or simply visiting our Chicago Audi dealership at 1111 North Clark St.
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1523 W. North Avenue

Chicago, IL

60642

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Showing 923 reviews

August 04, 2021

The service center was thoroughly attentive and accommodating. Clean, comfortable waiting room, reasonably easy access from I-90, outstanding communication about the progress of my vehicle work. More

by rhaldema-audi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier Morales
Aug 20, 2021 -

Fletcher Jones Audi responded

Hello, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about our service team show our dedication in providing world-class Audi Service experiences, and the importance of keeping you updated and on schedule. Looking forward to your next scheduled service visit with us! Best, Kimberlee Camargo Reputation and Brand Ambassador

July 29, 2021

Tim Medill was great to work with. Super communicative and always called or texted to make sure I knew what was going . More importantly, made the effort to get a hold of me in the way that worked best fo More

by MFFR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Jul 31, 2021 -

Fletcher Jones Audi responded

Hello, It's really rewarding hearing that Tim Mettille was able to assist and provide you with outstanding service throughout your recent visit with us. It brings us so much joy hearing that Tim was able to get your vehicle in tip-top shape and returned to you all within a timely fashion. Guest satisfaction is our highest priority and we are thankful for your kind feedback. Our team of associates are looking forward to serving you for many years to come and are here to help should you need us. Warmest regards, Your Friends and Family at Fletcher Jones Audi

July 25, 2021

Convenient location here in Chicago, they gave me a loaner and the repairs were done in leas than 24 hours. Friendly staff checked in online which was new More

by Pet
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
Jul 26, 2021 -

Fletcher Jones Audi responded

Hello Pet, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Fletcher Jones Audi

July 21, 2021

Dexter Gordon was amazing in helping with our buying experience at Fletcher Jones. All aspects of the process, review of the car features, test drive, paperwork was extremely well done, fast, and effic More

by Bill U
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dexter Gordon
Jul 22, 2021 -

Fletcher Jones Audi responded

Hello BIll, The team at Fletcher Jones Audi appreciates your business and feedback. Our team is committed to the safety of our team and our guests. Guest satisfaction is very important to us and so is your feedback. We are grateful to have earned your business and we look forward to assisting you with all our your Audi needs! Congratulations on your purchase! Enjoy! All the Best, Your Friends and Family Fletcher Jones Audi

July 21, 2021

Andrew was extremely helpful and efficient. He taught me how to use some of the functions in the new model when I got the loaner, communicated estimates pick up time when service is completed and when we go More

by Wujunci
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
Jul 22, 2021 -

Fletcher Jones Audi responded

Hello Wujunci, Thank you for complementing our talented team on the level of service you experienced while servicing your Audi! All of us at Fletcher Jones Audi appreciate the opportunity to earn your business. Kind Regards, Your Friends and Family Fletcher Jones Audi

July 20, 2021

Service was exceptional. Andrew was very informative and responsive. Took time to explain service being done and explain the process of audicare maintenance schedule. Thank you More

by Aesparza312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
Jul 21, 2021 -

Fletcher Jones Audi responded

Hello, Thank you so much for taking the time to share your amazing review with everyone! Your kind comments about our service team show our dedication in providing world-class Audi Service experiences! Looking forward to your next scheduled service visit with us! Please feel welcome to contact us anytime! Best, Kimberlee Camargo Reputation and Brand Ambassador

July 16, 2021

I worked with Tony yesterday and his communication and professionalism were SUPERB! I used to dread taking my car in for service before buying my Audi Q7 from Fletcher Jones--now it is a pleasant and enj More

by laurie rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony
Jul 20, 2021 -

Fletcher Jones Audi responded

Hello Laurie, Thank you for your business & the thoughtful rating for Tony! The team at Fletcher Jones Audi looks forward to assisting you with all of your Audi needs and thrilled to have you as a member of our Fletcher Jones family! Please feel welcome to contact us anytime! Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

July 14, 2021

Michael Krasnow from sales/finance was very rude. The experience of buying a car you've wanted for a long time should have been better. I bought the car, but I walked out feeling very unpleasant. More

by nurselori
Recommend Dealer
No
Employees Worked With
Michael Krasnow
Jul 22, 2021 -

Fletcher Jones Audi responded

Hello, The team at Fletcher Jones Audi appreciates your business and feedback. I would like an opportunity to speak with you about your recent visit in greater detail. Please contact me at Kim.camargo@fletcherjones.com Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Ambassador

July 08, 2021

I drove in, there was someone waiting for me. Received my loaner car quickly. There work was performed in a timely fashion. I took advantage of the $195 deal on Detailing and I had to have a tire replac More

by Shammy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
Jul 14, 2021 -

Fletcher Jones Audi responded

Hi Shammy, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Best, Your Friends and Family at Fletcher Jones Audi

July 02, 2021

Easy in, easy out. Great communication. Service writer and mechanic were very informative and actually saved me from doing unnecessary work at this visit. I will defiantly be back in the future. My only g More

by S.R.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Jul 02, 2021 -

Fletcher Jones Audi responded

Hello SR, We strive to be the best in the business, and thrilled to know our talented team members exemplify that! Our team is grateful to know of their exquisite service as we are truly honored to have earned your business & recommendations! We look forward to welcoming you back and providing you a seamless experience and use of our beautiful loaners vehicles. Kind Wishes, Kimberlee Camargo Reputation and Brand Ambassador kim.camargo@fletcherjones.com

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