
Fletcher Jones Audi
Chicago, IL
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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I have bought many vehicles, an have dealt with a lot of salesman an Nolan has been one of the best that I have dealt with.. Its easy to sale a vehicle when everything goes perfect , but its when issues ari salesman an Nolan has been one of the best that I have dealt with.. Its easy to sale a vehicle when everything goes perfect , but its when issues arise an your salesman shows how much he cares an helps you get through things that separate them from average salesman..thanks for helping make a good experience.. More
Bad customer experience, was there to buy Q5 but no one was willing to sell.All I can hear was sorry ,go to another dealership and I am choosing the wrong car. Poor negotiations, no follow up, sales room w was willing to sell.All I can hear was sorry ,go to another dealership and I am choosing the wrong car. Poor negotiations, no follow up, sales room was Dismal. I personally won't go back to them More
Tony Prusak is an exceptional service manager ; always professional, concerned, caring , knowledgeable and totally trustworthy. If I owned a dealership, he would be my first hire to be a role model for s professional, concerned, caring , knowledgeable and totally trustworthy. If I owned a dealership, he would be my first hire to be a role model for sales and service people re exceptional customer service. More
Andrew was a warm welcome to the Audi family. He was a pleasure to work with and provided excellent communication while my vehicle was being worked on. pleasure to work with and provided excellent communication while my vehicle was being worked on. More
Jorge at the service center was great and thorough. He explained everything that was needed and also gave his honest opinion on services that will be needed in the future. I decided to purchase the Audi C explained everything that was needed and also gave his honest opinion on services that will be needed in the future. I decided to purchase the Audi Care when I picked up my car and am impressed with all that is covered and the peace of mind that comes with it. Dealing with Jorge Gomez, Manny Arroyo, and Serena Gonzalez was a pleasant experience. More
Very poor communication from sales person and sales manager. I bought cpo car which did not have cargo cover. Left messages to sales person, sales manager, I am yet to receive call back. Once they make manager. I bought cpo car which did not have cargo cover. Left messages to sales person, sales manager, I am yet to receive call back. Once they make a deal, and get deposit they do not care about customer service. More
My experience was surprisingly pleasant. Salesperson was very chill. I thought they negotiated in a fair manner. There was no pressure. Was in no way sleazy or unprofessional. Definitely would recommend. very chill. I thought they negotiated in a fair manner. There was no pressure. Was in no way sleazy or unprofessional. Definitely would recommend. More
Jorge Gomez provided friendly, knowledgeable and responsive service and the repair work was completed on time --- annoying that there is a 25 word minimum --- that needs to change if you want people responsive service and the repair work was completed on time --- annoying that there is a 25 word minimum --- that needs to change if you want people to take the time to reply More
Exceptional service. They see issues through the eyes of their customers, not their own, driven by financial reward like other dealers, because they are honest. According to my experience they are professio their customers, not their own, driven by financial reward like other dealers, because they are honest. According to my experience they are professional, reliable, and pretty quick too, no unnecessary wait. They really deserve a 5 star rating in every respect! Thank you, Jorge! More