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Fletcher Jones Audi

Chicago, IL

4.5
923 Reviews
Audi's vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. Located at 949 N. Elston Ave. Chicago, Il This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less. No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!At Fletcher Jones Audi, we offer new Audi cars in Chicago, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used luxury car you have been searching for in Chicago. Whether you are looking for the new Audi A4, A6, A8, Q5, R8, or Q7, Fletcher Jones Audi will help you into the new car of your dreams. For years, our financial staff at Fletcher Jones Audi has offered expert advice for those seeking a great Audi car loan or lease. Our service doesn't stop there. Chicago customers can come in and take advantage of our knowledgeable Audi car repair technicians and a fully-stocked inventory of Audi car parts. You can reach Fletcher Jones Audi any time by filling out our contact form, by calling us or simply visiting our Chicago Audi dealership at 1111 North Clark St.
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1523 W. North Avenue

Chicago, IL

60642

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Showing 923 reviews

June 07, 2021

I have bought many vehicles, an have dealt with a lot of salesman an Nolan has been one of the best that I have dealt with.. Its easy to sale a vehicle when everything goes perfect , but its when issues ari More

by cepullio
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nolan Peek
Jun 09, 2021 -

Fletcher Jones Audi responded

Hi Cepullio, Congratulations on your gorgeous Audi! The team at Audi Fletcher Jones appreciates you taking the time to share your kind sediments regarding your visit with Nolan. We'll be sure to pass along the kind words expressed on your behalf. We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! We are grateful for your business and our team of associates are looking forward to working with you for many years to come and are here to help should you need us. Please feel free to reach out to us if we can be of any further assistance to you now or in the future. All the Best, Your Friends and Family at Fletcher Jones Audi

June 06, 2021

Bad customer experience, was there to buy Q5 but no one was willing to sell.All I can hear was sorry ,go to another dealership and I am choosing the wrong car. Poor negotiations, no follow up, sales room w More

by Sandeep
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ravinder Dhiman
Jun 08, 2021 -

Fletcher Jones Audi responded

Hello Sandeep, The team at Fletcher Jones Audi was disappointed to read your review and appreciates your feedback. Our sales team worked with great effort to provide the best available pricing on the vehicle you were seeking. We believe in working with full transparency by sharing all the necessary information and finance options, so our guests are able to make informed decisions. We hope that in the future we will have another opportunity to do business with you. Kind Regards, Kimberlee Camargo Reputation and Brand Loyalty Manager

June 05, 2021

Tony Prusak is an exceptional service manager ; always professional, concerned, caring , knowledgeable and totally trustworthy. If I owned a dealership, he would be my first hire to be a role model for s More

by Papa Nala
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Prusak and senior Tech person explain issue resolution to
Jun 06, 2021 -

Fletcher Jones Audi responded

Hello, Thank you for your business and 5 star review! It is wonderful to know of the prompt and accommodating service you received from Tony during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Audi needs! Kind regards, Your Friend and Family at Fletcher Jones Audi

June 02, 2021

Andrew was a warm welcome to the Audi family. He was a pleasure to work with and provided excellent communication while my vehicle was being worked on. More

by heybiill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
Jun 04, 2021 -

Fletcher Jones Audi responded

Hello Bill, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth during your service visit with Andrew! We put customer experience and satisfaction as our priority, your review reaffirms the hard work we put in everyday! Thank you for allowing us the opportunity to earn your business and our team of experts are looking forward to seeing you again at your next scheduled interval. Please reach out to us if we can be of any further assistance to you now or in the future. Take Care, Your Friends and Family at Fletcher Jones Audi

May 31, 2021

Andrew was excellent to work with. The service was done well, and my car was back to me in a timely fashion, as per usual. More

by jasonsnow7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrew Berk
Jun 01, 2021 -

Fletcher Jones Audi responded

Hi Jason, Thank you for the opportunity to serve you! We are thrilled to know of the great efforts put forth by Andrew during your service visit and appreciate you complimenting our level of professionalism. Glad to hear Andrew assisted with getting your vehicle in tip-top shape and returned to you all within a timely fashion! Our team of associates are looking forward to serving you for many years to come and are here to help should you need us. All the Best, Your Friends and Family at Fletcher Jones Audi

May 28, 2021

Jorge at the service center was great and thorough. He explained everything that was needed and also gave his honest opinion on services that will be needed in the future. I decided to purchase the Audi C More

by lhernandez298
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez, Manny Arroyo, Serena Gonzalez.
May 28, 2021 -

Fletcher Jones Audi responded

Hello, Thank you for your business and 5 star review! It is wonderful to know of the prompt and accommodating service you received from Jorge, Manny, and Serena during your recent service visit! We are grateful to have you as a valued part of our Fletcher Jones family and are always here to assist you with all of your Audi needs! Warmest regards, Your Friends and Family at Fletcher Jones Audi

May 27, 2021

Very poor communication from sales person and sales manager. I bought cpo car which did not have cargo cover. Left messages to sales person, sales manager, I am yet to receive call back. Once they make More

by rrkp4
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ravinder Dhiman, Nolan Peek
May 28, 2021 -

Fletcher Jones Audi responded

Hello, The team at Fletcher Jones Audi is interested in speaking with you about your recent experience. Please contact me at Kim.camargo@fletcherjones.com Kind Regards, Kimberlee Camargo Reputation and Brand Ambassador

May 19, 2021

My experience was surprisingly pleasant. Salesperson was very chill. I thought they negotiated in a fair manner. There was no pressure. Was in no way sleazy or unprofessional. Definitely would recommend. More

by Patrickjfox
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melinda Speer, Colleen Hertz
May 22, 2021 -

Fletcher Jones Audi responded

Hi Patrick, Providing our guest the best customer service experience possible is our top priority! We are thrilled to hear that our sales team treated you well and that you had a pleasant experience at our dealership. Should you have any questions or Audi needs, please don't hesitate to reach out to our team of experts. Take care, Your Friends and Family at Fletcher Jones Audi

May 19, 2021

Jorge Gomez provided friendly, knowledgeable and responsive service and the repair work was completed on time --- annoying that there is a 25 word minimum --- that needs to change if you want people More

by Mike
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez
May 20, 2021 -

Fletcher Jones Audi responded

Hi Mike, We absolutely value your feedback and thank you for your kind recommendations for Jorge Gomez! We are happy to hear that your recent service was worthy of such high recommendations! We look forward to providing you the same great service experience again at your next scheduled visit! Please feel welcome to contact us anytime! Sincere Regards, Kimberlee Camargo Reputation and Brand Loyalty Ambassador

May 18, 2021

Exceptional service. They see issues through the eyes of their customers, not their own, driven by financial reward like other dealers, because they are honest. According to my experience they are professio More

by Mark N
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jorge Gomez
Jul 01, 2021 -

Fletcher Jones Audi responded

Hello Mark, Thank you for the opportunity to serve you! The safety and satisfaction of our guests is important to us. We are thrilled to know of the great efforts put forth by Jorge during your recent service visit and appreciate you complimenting our level of professionalism. We're ecstatic to hear you enjoyed Jorge's work! We'll be sure to pass along the kind words expressed on your behalf. Our team of associates are looking forward to serving you for many years to come and are here to help should you need us. Take Care, Your Friends and Family at Fletcher Jones Audi

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