Fletcher Jones Audi

My car was picked up due to my busy schedule. I was given regular updates by text and phone. They dropped off a great loaner car. All my problems were corrected to my great satisfaction regular updates by text and phone. They dropped off a great loaner car. All my problems were corrected to my great satisfaction More

The Service Center was surprisingly clean and organized. Everyone was courteous and professional. They took the time to listen to my needs and address and each one plus more. My experience exceeded my expec Everyone was courteous and professional. They took the time to listen to my needs and address and each one plus more. My experience exceeded my expectations. More

Jorge was very professional and friendly. He took the time to explain the issue with the MMI and what was the fix and why it possibly happened. time to explain the issue with the MMI and what was the fix and why it possibly happened. More

Our Service Rep was Jared Chaimukda. He was terrific. Knowledgeable, good communication, and answered every question we had. I will ask for Jared next time we schedule a service appointment. Knowledgeable, good communication, and answered every question we had. I will ask for Jared next time we schedule a service appointment. More

Service personnel were professional and work was completed in a timely fashion. The service department waiting area is very comfortable and easily adaptable for remote work. completed in a timely fashion. The service department waiting area is very comfortable and easily adaptable for remote work. More

Colleen drove the new car to my house. Very easy transaction. Very patient and willing to answer any questions. Love the car and competitive lease! transaction. Very patient and willing to answer any questions. Love the car and competitive lease! More

I was very happy to work with the team of Rachel and Matt on my new Audi A3e. Matt went above and beyond in helping me understand and set up my car. My only complaint is that neither salesperson was able to on my new Audi A3e. Matt went above and beyond in helping me understand and set up my car. My only complaint is that neither salesperson was able to access accurate information about when my car would be delivered--this system could be tightened up, but I believe it is not their fault. More

The staff is always professional helpful in most cases. I am concerned about the person who scheduled my original service appointment. The person was resistant to honor my request for a loner. She basically am concerned about the person who scheduled my original service appointment. The person was resistant to honor my request for a loner. She basically stated, loaners were not given for my type of service. She offered Uber vouchers, but not use of a loaner. I thought that was unusual since previous requests were honored. I was not aware the amount of money spent in service determines use of a loaner. I thought it was about convenience. If this has changed or I am ill informed please clarify. Regards, Tammi Jefferson More

The entire staff was excellent and very accommodating. Karen was especially helpful in getting me into my new Q5. She was patient and worked with me on selecting what was best for me. She provided excelle Karen was especially helpful in getting me into my new Q5. She was patient and worked with me on selecting what was best for me. She provided excellent customer service and I would highly recommend her. More

Came in for standard 2 year service. I had a list of some other small concerns, all of which were addressed. Very happy with the service provided. Quick and painless. other small concerns, all of which were addressed. Very happy with the service provided. Quick and painless. More