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Fletcher Jones Audi
Chicago, IL
923 Reviews
Audi's vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. Located at 949 N. Elston Ave. Chicago, Il
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!At Fletcher Jones Audi, we offer new Audi cars in Chicago, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used luxury car you have been searching for in Chicago. Whether you are looking for the new Audi A4, A6, A8, Q5, R8, or Q7, Fletcher Jones Audi will help you into the new car of your dreams.
For years, our financial staff at Fletcher Jones Audi has offered expert advice for those seeking a great Audi car loan or lease. Our service doesn't stop there. Chicago customers can come in and take advantage of our knowledgeable Audi car repair technicians and a fully-stocked inventory of Audi car parts.
You can reach Fletcher Jones Audi any time by filling out our contact form, by calling us or simply visiting our Chicago Audi dealership at 1111 North Clark St.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 923 reviews
October 15, 2020
Really loved the service. Very approachable staff. Will never discourage your questions. They always have plans available as per your needs. Will surely recommended. Thanks. never discourage your questions. They always have plans available as per your needs. Will surely recommended. Thanks. More
by hitalp
Employees Worked With
Michael Krasnow, Channing Greene, Ravinder Dhiman
October 07, 2020
DAN FLOOD AND HIS TEAM ARE AMAZING TO WORK WITH. PROFESSIONAL, EFFICIENT AND FRIENDLY. A PLEASURE TO DEAL WITH. WOULD NOT GO ANYWHERE ELSE EVER PROFESSIONAL, EFFICIENT AND FRIENDLY. A PLEASURE TO DEAL WITH. WOULD NOT GO ANYWHERE ELSE EVER More
by marybeth.balcarcel
Employees Worked With
Jack Broder
September 28, 2020
Channing was a pleasure to work with. He knew the car, worked hard to get what I needed and, most importantly, communicated. Great experience. Would recommend to others. worked hard to get what I needed and, most importantly, communicated. Great experience. Would recommend to others. More
by ajohnhass
Employees Worked With
Channing Greene
September 16, 2020
Worst service experience in my life!!For first time going there for 2 years for all my services. This week has been the worst Joshua is very unprofessional. Had me wait 2hours to then tell me I had to go h there for 2 years for all my services. This week has been the worst Joshua is very unprofessional. Had me wait 2hours to then tell me I had to go home and he got mad I didn’t tell him I was going to file warranty claim after didn’t ask me anything when I got there for service. He just said dropping off?. But it’s one tire you Can go sit and wait. I had to ask him for a update after 2 hours if not I would been sitting he felt like telling me anything. Next day I get text car is ready Total went from 550 to the 66$ because of my warranty I purchased with my car, when I get there they tell me he didn’t close Bill right so I can either pay the 550 now and take car and wait for a few days to be refunded but because Joshua wasn’t there couldn’t confirm. If that was right or not. Just so they can Uber me back home. Like I don’t need my car to get to work. And get my kids. Was going to purchase a Q3. From them but I recommend going to another dealership More
by Marwin97
Employees Worked With
Joshua Gotangco
September 11, 2020
Excellent service! Discovered a flat tire on my car and they were able to get me in right away to replace the tire. I was able to get in before the tire went completely flat and waited in a comfortable wa they were able to get me in right away to replace the tire. I was able to get in before the tire went completely flat and waited in a comfortable waiting room. More
by dooley139
Employees Worked With
Joshua Gotangco
September 09, 2020
Exceptional customer service from the Fletcher Jones Audi service department. Jorge communicated with me promptly and was efficient arranging the urgent repair of my car. Thank you. service department. Jorge communicated with me promptly and was efficient arranging the urgent repair of my car. Thank you. More
by LHardison
Employees Worked With
Jorge Gomez
September 08, 2020
Sometimes it is great, sometimes it is not. Audi service is better than Mercedes service. I have both cars. I don't think about buy another Mercedes just because of the service. is better than Mercedes service. I have both cars. I don't think about buy another Mercedes just because of the service. More
by Michele Medici
Employees Worked With
Tim Mettille
September 02, 2020
Fantastic service! Quick, efficient, and safe. Arly Sellers and Tony Prusak will be the reason we purchase another vehicle from Fletcher Jones Audi in the future. Sellers and Tony Prusak will be the reason we purchase another vehicle from Fletcher Jones Audi in the future. More
by john.weyant
Employees Worked With
Tony Prusak , Arly Sellers
August 28, 2020
Appreciate the excellent service provided by Tim Mettille. He always goes above and beyond the call of duty. Especially appreciate the dealership's valet service. Worked very well and helped me get Mettille. He always goes above and beyond the call of duty. Especially appreciate the dealership's valet service. Worked very well and helped me get a recall fulfilled without leaving home. More
by maxandmia
Employees Worked With
Tim Mettille
August 20, 2020
I just wanted to warn anyone who ever wanted to deal with this company. They lie at the moment of selling that your lease is 3 years and then put in some hidden clause that it's actually 4 years. Please be this company. They lie at the moment of selling that your lease is 3 years and then put in some hidden clause that it's actually 4 years. Please be mindful and careful, as we put our trust in them and found our they were straight lying to our face. Also my vehicle has all sorts of electrical failures. I have reached out to the customer service multiple times but unfortunately could not get a result. They simply refused to fix the issues. Stay away from both the company and the vehicle!!! More
by Yelena
Employees Worked With
Michael Krasnow, Karen Hernandez
