Fletcher Jones Audi

Every year we have to bring the car in for a flat tire change, and every year we get great, efficient, friendly service. Because this is the only time we’re ever there, it’s great that each time does not change, and every year we get great, efficient, friendly service. Because this is the only time we’re ever there, it’s great that each time does not disappoint. Thank you! More

oil/filter change during pandemic I was concerned about coming in to the service center during the coronavirus, but perhaps due to that pandemic situation my service experience was BET I was concerned about coming in to the service center during the coronavirus, but perhaps due to that pandemic situation my service experience was BETTER than usual! Things seemed much less busy and crowded, more efficient, helpful, cleaner and well managed this time around. I chose to wait at the service center for the work to be done and everyone (staff and customers) was masked and social distancing as much as possible. Estimated completion time was close to perfect and I wasn't pushed to have extra work done though recommendations were made for the future. I would give this review 5 stars, but only gave 4 due to lesser experiences in the past. More

Tim Mettille was awesome . He scheduled the car rental according to my schedule. Tim notified me everyday regarding the condition of my vehicle and was very professional. I will definitely wor according to my schedule. Tim notified me everyday regarding the condition of my vehicle and was very professional. I will definitely work with Tim in the future. More

My second vehicle purchase from Fletcher Jones and it exceeded expectations. Mandi was responsive, helpful, and just easy to work with. Top notch experience from start to finish. exceeded expectations. Mandi was responsive, helpful, and just easy to work with. Top notch experience from start to finish. More

The service was clean and responsive but it took from 8AM until 4PM to diagnose an electrical malfunctioning module the controls the entertainment system. This same module was replaced o but it took from 8AM until 4PM to diagnose an electrical malfunctioning module the controls the entertainment system. This same module was replaced once before and the part was not in stock. It has been ordered but no one knows when it will come in. When it is replaced it will be the third one in less than 2 years. More

Customer Service was exceptional which I truly appreciate from stepping out of my car for the service to leaving with the repaired service. I will return for future service. Kudos to the intaker too! from stepping out of my car for the service to leaving with the repaired service. I will return for future service. Kudos to the intaker too! More

Tim Mettille at Fletcher Jones Audi is absolutely the best! Bringing my car in for service always causes anxiety for me. But, I love working with service advisor manager Tim Mettille. Tim immediately puts my Bringing my car in for service always causes anxiety for me. But, I love working with service advisor manager Tim Mettille. Tim immediately puts my nerves at ease. He is quick to get you in and out, always helps me score a loaner car and best of all explains all of the issues in an understandable manner. I trust him and will always bring my Audi A3 in as long as I know I can work with Tim! More

Tim was awesome! Informed me of problems with my vehicle I had no clue needed repairs! The whole process fast and I couldn’t be more pleased! I had no clue needed repairs! The whole process fast and I couldn’t be more pleased! More

Alex is a full contact information type of service individual. He made me feel like I was his only customer and focused on my vehicle, a 2007 Audi. Needed a little engine work. Alex will only fix wh individual. He made me feel like I was his only customer and focused on my vehicle, a 2007 Audi. Needed a little engine work. Alex will only fix what is in need of repair. He saved me a lot of money and he knew exactly what the car needed to run like new again. He also got a complimentary Uber back and forth. I did not need a loaner but was offered one. He made me feel special and he also directed me to Ryan Philbin at FJ Audi. We bought a car from Ryan. That was a tremendous experience and I highly recommend both of these individuals for vehicle assistance. Top-notch experts in their respective positions. More

Very Good. Since the Cafe is close because of COVID-19, there is no security monitoring the merchandise on the floor. While I was waiting on my loaner car, I witnessed what appeared to be a customer steal there is no security monitoring the merchandise on the floor. While I was waiting on my loaner car, I witnessed what appeared to be a customer stealing merchandise from the racks. I informed my service advisor. More