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Fletcher Jones Audi

Chicago, IL

4.5
923 Reviews
Audi's vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. Located at 949 N. Elston Ave. Chicago, Il This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less. No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!At Fletcher Jones Audi, we offer new Audi cars in Chicago, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used luxury car you have been searching for in Chicago. Whether you are looking for the new Audi A4, A6, A8, Q5, R8, or Q7, Fletcher Jones Audi will help you into the new car of your dreams. For years, our financial staff at Fletcher Jones Audi has offered expert advice for those seeking a great Audi car loan or lease. Our service doesn't stop there. Chicago customers can come in and take advantage of our knowledgeable Audi car repair technicians and a fully-stocked inventory of Audi car parts. You can reach Fletcher Jones Audi any time by filling out our contact form, by calling us or simply visiting our Chicago Audi dealership at 1111 North Clark St.
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1523 W. North Avenue

Chicago, IL

60642

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Showing 923 reviews

July 23, 2020

My service experience was quick, efficient and seamless. In and out with my loaner in about 15 minutes. Pick up was equally quick and efficient. Facilities very clean, socially distanced with limited cont More

by stewart.smith
Recommend Dealer
Yes
Employees Worked With
Alexander Kniazuk
Jul 24, 2020 -

Fletcher Jones Audi responded

Hi, Thank you for taking some time to share your 5 star experience with all of us! Our team looks forward to welcoming you back. Best, Your Friends and Family at Fletcher Jones Audi

July 19, 2020

Attentive Timely Professional Waiting area was quiet Attentive Timely Professional Waiting area was quiet and comfortable I would recommend Fletcher Jones Downtown Chicago to anyone that has an A More

by Oli
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Prusak
Jul 21, 2020 -

Fletcher Jones Audi responded

Hi Oli, Thank you for sharing this wonderful service experience with all of us! Our team is delighted to read about your great experience with Tony! We look forward to serving you again. Best, Your Friends and Family at Fletcher Jones Audi

July 19, 2020

Last month I was helping a friend of mine shop for a car and she made an appointment for 11am on a weekday. I showed up 25 mins early and met Ryan who had the correct model pulled up and waiting. I shared More

by Everyone Matters
Customer Service
Recommend Dealer
No
Employees Worked With
Ryan Philbin
Aug 03, 2020 -

Fletcher Jones Audi responded

Hi, The guest experience is important to all of us at Fletcher Jones Audi as we strive to exceed the expectations for each of our guests. If we may be of any assistance please contact me directly at tthornley@fletcherjones.com Best, Trevor Thornley Client Loyalty Manager

July 10, 2020

Excellent customer service friendly staff and great work done by the technicians. Good place for your vehicle to be serviced! Fast and efficient place of business. More

by rchavers3@hotmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Calvin Dacanay
Jul 15, 2020 -

Fletcher Jones Audi responded

Hi, Thank you for this exceptional 5 star review on your recent service experience! Our team looks forward to serving you again. Best, Your Friends and Family at Fletcher Jones Audi

July 08, 2020

Labor Hourly Billing 2013 Audi A4. Bought and service it at Fletcher Jones. Just picked up my car. Had it in for a steering issue. Service and employees were fine, as a More

by J Mallerdino
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Servando Lopez
Jul 15, 2020 -

Fletcher Jones Audi responded

Hi J, All of us at Fletcher Jones Audi strive to deliver at 5 star experience to all of our guests. If we may be of any assistance please contact me directly at tthornley@fletcherjones.com Best, Trevor Thornley Client Loyalty Manager

July 07, 2020

Excellent Customer Service The loaner was clean!!! Staff is very professional and provided detailed explanations. Love that they call, text, and email to reach me for follow-up. More

by Karla S Wiggan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Jul 07, 2020 -

Fletcher Jones Audi responded

Hi Karla, Thank you for sharing your 5 star rating and great comments with all of us! We will see you again! Best, Your Friends and Family at Fletcher Jones Audi

July 04, 2020

Routine maintenance and oil change. I was advised of some other suggested maintenance items and their cost, and they were all addressed promptly. The car Wassink sparkling clean when I picked it up. More

by nancyschimmel
Recommend Dealer
Yes
Employees Worked With
Alexander Kniazuk
Jul 06, 2020 -

Fletcher Jones Audi responded

Hi Nancy, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Kind Regards, Your Friends and Family at Fletcher Jones Audi

July 03, 2020

Highly recommend, always an exceptional experience. Work was done correctly the first time and in a timely fashion. Will be returning for all my future car needs. More

by Vale Barrera
Recommend Dealer
Yes
Employees Worked With
Tony Prusak
Jul 04, 2020 -

Fletcher Jones Audi responded

Hi Vale, Thank you for this excellent review on your service experience with Tony! We truly appreciate your business and look forward to serving you again. Best, Your Friends and Family at Fletcher Jones Audi

June 26, 2020

Car repairs are a big inconvenience to most people; FJ made it so much easier. Repairs were made in a timely fashion and the communication was superb. More

by Michael
Recommend Dealer
Yes
Employees Worked With
Rudi was great with his communications, Alexander Kniazuk
Jun 27, 2020 -

Fletcher Jones Audi responded

Hi Michael, Thank you for the amazing 5 star review on your recent experience with Alexander! Our team appreciates your business and looks forward to serving you again. Best, Your Friends and Family at Fletcher Jones Audi

June 18, 2020

Fletcher Jones Audi sets the standard for professionalism and service. I have leased and purchased vehicles from this fine dealership and am always impressed with their knowledge, helpfulness and commitment More

by ScottPhillipsPR
Recommend Dealer
Yes
Employees Worked With
Jack Broder
Jun 22, 2020 -

Fletcher Jones Audi responded

Hi Scott, Thank you for the 5 star rating and your wonderful feedback on your recent experience! Our team looks forward to seeing you again. Best, Your Friends and Family at Fletcher Jones Audi

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