Fletcher Jones Audi

A positive and professional experience My experience purchasing my new Audi was exceptional. It was positive, professional, and well handled. I left with a clear understanding of my new v My experience purchasing my new Audi was exceptional. It was positive, professional, and well handled. I left with a clear understanding of my new vehicle, and all of my expectations were successfully met. More

Audi Service for 2007 A4 Visit to dealership was associated with airbag recall and regular service. Scheduling was convenient, a loaner vehicle was provided and overall servic Visit to dealership was associated with airbag recall and regular service. Scheduling was convenient, a loaner vehicle was provided and overall service and experience was excellent. Highly recommend this dealership. More

Excellent Service. I told Ron that I knew what I wanted and only had a limited amount of time to get through the entire process. He did an excellent job of getting me i I told Ron that I knew what I wanted and only had a limited amount of time to get through the entire process. He did an excellent job of getting me in and out in a very reasonable amount of time. I was extremely impressed. More

Very friendly and fun staff! Mustafa helped me upgrade to luxury and find the car of my dreams! He was patient, knowledgeable, kind, and FUN! It was unlike any car shopping experi Mustafa helped me upgrade to luxury and find the car of my dreams! He was patient, knowledgeable, kind, and FUN! It was unlike any car shopping experience I’d ever had. The whole team—Joey the sales manager and Jason the loan guy stayed late for us and we so friendly and helpful. They stayed hours late to accommodate our sale. Appreciate it all! Thank you! More

Service is consistently outstanding Every step of the service process is customer friendly: from making the appointment to Service rep ordering Uber rides, communicating repairs needed, Every step of the service process is customer friendly: from making the appointment to Service rep ordering Uber rides, communicating repairs needed, and paying online. Well done. More

New Q5 Purchase My wife and I had been through a very trying and frustrating day of trying to purchase a new vehicle.....until going to Fletcher Jones. We had experie My wife and I had been through a very trying and frustrating day of trying to purchase a new vehicle.....until going to Fletcher Jones. We had experienced everything except a luxury experience that we had expected to be synonymous with Audi because several other Chicagoland dealers really soured our opinions so much that we almost never wanted to walk into another Audi dealership again. But we reluctantly decided to give Fletcher Jones a chance. We are really glad and thankful that we did, because they created the luxury experience that was expected. Many thanks to Dexter and Brandon. They really salvaged the Audi reputation to us. More

Efficient and super courteous. From the beginning, my call to schedule, arrival for appt. given loaner, and completion of work, everyone was efficient yet spoke clearly, explaining From the beginning, my call to schedule, arrival for appt. given loaner, and completion of work, everyone was efficient yet spoke clearly, explaining details as needed, and I could return to work.. car was ready at end of day. Could not have been smoother. Thank you. More

Out of State Buyer, Never Responded to 2 Inquires to Buy I found the 2017 Audi S3 I was looking for. I've purchased cars remotely before and was ready to start the process to buy. After contacting them twice I found the 2017 Audi S3 I was looking for. I've purchased cars remotely before and was ready to start the process to buy. After contacting them twice by email, I never got a response. I later saw the car sold, that's fine, but NO communication at all from them. I suspect they find me low priority, all about the sale, and with me being 1000 miles away they didn't pay me any attention. Poor customer service! More

Made it happen! I had been with a different luxury brand for almost 10 years and Melinda put a deal together that was impossible to refuse so I would join the Audi fa I had been with a different luxury brand for almost 10 years and Melinda put a deal together that was impossible to refuse so I would join the Audi family. Looking forward to a long term relationship with this brand! More

Professional and Efficient Very well trained and understanding customer care and able to help make sure I was taken care of properly. No hassle and able to come to agreement ver Very well trained and understanding customer care and able to help make sure I was taken care of properly. No hassle and able to come to agreement very quickly More