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Fletcher Jones Audi
Chicago, IL
923 Reviews
Audi's vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. Located at 949 N. Elston Ave. Chicago, Il
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!At Fletcher Jones Audi, we offer new Audi cars in Chicago, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used luxury car you have been searching for in Chicago. Whether you are looking for the new Audi A4, A6, A8, Q5, R8, or Q7, Fletcher Jones Audi will help you into the new car of your dreams.
For years, our financial staff at Fletcher Jones Audi has offered expert advice for those seeking a great Audi car loan or lease. Our service doesn't stop there. Chicago customers can come in and take advantage of our knowledgeable Audi car repair technicians and a fully-stocked inventory of Audi car parts.
You can reach Fletcher Jones Audi any time by filling out our contact form, by calling us or simply visiting our Chicago Audi dealership at 1111 North Clark St.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 923 reviews
December 08, 2018
Ron, was very easy to work with and accommodating The total process was easy. It’s a definitely a nuisance in buying a car. Ron helped make the entire process very simple. He did great. The total process was easy. It’s a definitely a nuisance in buying a car. Ron helped make the entire process very simple. He did great. More
by Simmy1818
Employees Worked With
Ron Streck
December 07, 2018
Tony Pursak Is awesome!!! One of my tires was wearing and he suggested that I do a tire rotation and an alignment. My car drives like a dream now. Thank you 🙏🏻 Tony!!!! One of my tires was wearing and he suggested that I do a tire rotation and an alignment. My car drives like a dream now. Thank you 🙏🏻 Tony!!!! More
by Vivian1959
Employees Worked With
Tony Prusak
December 07, 2018
Great service Careful and attentive service, explained the problem and provided prompt solution. Did not try selling products or suggest unneeded services. Followed Careful and attentive service, explained the problem and provided prompt solution. Did not try selling products or suggest unneeded services. Followed up with all questions. More
by Chris G
Employees Worked With
Servando Lopez
December 06, 2018
Great experience I worked over the course of a few months with Channing at Fletcher Jones Audi. He was helpful, warm, and responsive to my questions. I never felt pres I worked over the course of a few months with Channing at Fletcher Jones Audi. He was helpful, warm, and responsive to my questions. I never felt pressured or uncomfortable. He knew exactly the right amount of space to give me but was always right there when I needed help. I can’t recommend Channing highly enough. More
by Katrina
Employees Worked With
Channing Greene
December 06, 2018
Always excellent service. Nothing new here. Every service experience with Fletcher Jones Audi has been exceptional. I've been getting my car serviced there for over five years. Nothing new here. Every service experience with Fletcher Jones Audi has been exceptional. I've been getting my car serviced there for over five years. More
by KenNave
Employees Worked With
Tim Mettille
December 02, 2018
Accomidating my changing car needs & provided practical opti Although it was a full day commitment at the end of the day I returned my leased car & renewed a new, smaller car that fit my needs better with the ch Although it was a full day commitment at the end of the day I returned my leased car & renewed a new, smaller car that fit my needs better with the changes in my family (kids off to college). I’m happy with the new purchase & glad I was pretty seamlessly finished with my previous lease through “pull forward” option. At the same time I have many new safety features but maintained all of my “premium” package with Audi care and tire & rim program. More
by Kathleen VanDam
Employees Worked With
Melinda went the extra mile & picked up extra fob & returned my city sticker, Dan Flood, Melinda Speer, Raphael Ferrer
December 02, 2018
Timely. Responsive. Polite. I live out of state. The aquisition process went smoothly and all my inquiries were ansered honestly and timely. Only room for improvement is having I live out of state. The aquisition process went smoothly and all my inquiries were ansered honestly and timely. Only room for improvement is having a car delivery service available. More
by Marquette1989
Employees Worked With
Mandi Mancilla
December 01, 2018
First Audi Service We received excellent service from Calvin on our first visit in with our 2018 Q5. There were a few recalls that were taken care of as well as oil chan We received excellent service from Calvin on our first visit in with our 2018 Q5. There were a few recalls that were taken care of as well as oil change and realignment. The work was done on schedule and I love the Uber provided after drop off. More
by 2AudiFamily
Employees Worked With
Calvin Dacanay
November 30, 2018
Great Service Jorge helped me out with everything I needed and answered all of my questions. He even went out of his way to provide me with some quotes for accesso Jorge helped me out with everything I needed and answered all of my questions. He even went out of his way to provide me with some quotes for accessories that I am planning to purchase. I'll be bringing my Q7 to Fletcher for service going forward. So far the best service center I've seen and the friendliest staff. More
by perql8r
Employees Worked With
Jorge Gomez
November 30, 2018
Felt betrayed Sad to see all these nice reviews as I feel like I am the only one that had a terrible experience. After negotiating on a price with my salesman is wh Sad to see all these nice reviews as I feel like I am the only one that had a terrible experience. After negotiating on a price with my salesman is when I had to finish up in the finance department. After thinking all along I was going to get the remainder of the vehicles original factory warranty is when I was hit with a bomb. Long story short: I was shown a website with what the annual maintenance fee’s would be by taking my vehicle in for its annual 10k mile service check up. He pointed out that after I hit 50k miles, I would have paid slightly under $6000 dollars in service fee’s alone. I was then given a paper with packages. The cheapest package being $4000. This package would cover the cost of the annual 10k mile service fee’s along with some tire package and windshield wiper package. He told me that if I did not take my car to any certified Audi dealer for its annual service, my remaining factory warranty would be voided. So. I either pay 4 grand now or 6 grand over the next few years, JUST to maintain 3 more years of warranty. When we first started talking about this, I asked if the prices on the packages were negotiable and was told no. Ultimately I ended up backing out of the deal. I told the gentleman that before I walked until his office, I thought we had settled on a price and next thing I know I need to pay 4 grand more. To which as soon as he saw I was serious and backing out, did he ask what it would take to earn my business. Now all of sudden the prices were negotiable. I continued telling him I wasn’t going to pay anything more than what was previously negotiated with the salesman and that I wouldn’t purchase the car all along if I knew I would have to pay 4 grand now or 6 grand over time to just keep my 3 year warranty.I was then asked if I knew someone who owns a Audi, to which I said yes and gave him the persons name. Apparently my friend “qualified” me for a Audi coupon that ultimately let me keep my warranty and voided future costs of the service fees up to 50k miles. Am I appreciative of that? Absolutely. However, they did everything in there power to scam me out of $4000 more dollars by pursuaing me it was absolutely needed but when faced with a decision of me leaving with money on the table, it all of sudden wasn’t worth it. In the end, I felt absolutely betrayed. Besides that whole novel I just wrote, I actually have more legitimate issues that came up throughout this whole experience. I was told my vehicle would be ready for pick up on 2 possible dates...but as soon as the first day arrived, I was the one who had to reach out to them to see if the vehicle was ready instead of them reaching out to me. Ultimately after me calling a few times, my vehicle was going to be ready a few days after the fact, which was not mentioned to me the day of purchase. I found it annoying that they were quick to deposit my downpayment but forgot to keep me updated with the car I apparently purchased. Which that in itself I asked them to hold off a few days on depositing the check because I had to move some funds from bank to bank . He Acknowledged my request yet the check was literally deposited the following morning. I was also reached by a loyalty consultant asking how my new car was.....I had to tell her I wouldn’t know as I don’t have it in my possession and was waiting on the dealership with a response to when it would be ready for pick up. So clearly lack of communication on there end. When I finally received the car, i noticed right away that the quad exhaust tips that should be chrome were all still covered in dirt that was previously coated on from the previous owner. At that point I just wanted the car and to get out of that place. My salesperson was In fact respectful and did the best he could do, even though I believe his supervisors put him in a tough spot. I can not recommend Fletcher Jones AudiAcknowledged More
by Toryis133
Employees Worked With
Lorenzo Chandler
