Fletcher Jones Audi

Always a pleasure Every time I’m greeted by Tim I know I will receive the highest quality of service that will have me out the door quickly with a minimum of delays. H Every time I’m greeted by Tim I know I will receive the highest quality of service that will have me out the door quickly with a minimum of delays. He’s always a pleasure to deal with as your ambassador representing Fletcher. More

Annual service The service center is like going to a 4 star resort. I was given amazing amount of attention from the moment I arrive & treated like everything I said The service center is like going to a 4 star resort. I was given amazing amount of attention from the moment I arrive & treated like everything I said mattered. More

Excellent Very nice, they are very knowledgeable. The experience from scheduling, test driving and old car trading in are all great. Show room is very spacious Very nice, they are very knowledgeable. The experience from scheduling, test driving and old car trading in are all great. Show room is very spacious and customer parking space is also very neat More

Great service The service coordinator was great. Courtesy car was available and very clean. They called when the car was ready. Everything worked really well. The p The service coordinator was great. Courtesy car was available and very clean. They called when the car was ready. Everything worked really well. The person who checked me out was okay. More

Service My service requests were handled in a timely and professionally matter and I was updated on the progress throughout. Thank you.i highly recommend this My service requests were handled in a timely and professionally matter and I was updated on the progress throughout. Thank you.i highly recommend this dealer More

Excellent customer service! I had been speaking with Mandi since May but I told her that I would not be looking to purchase until September! She kept in touch and I finally came I had been speaking with Mandi since May but I told her that I would not be looking to purchase until September! She kept in touch and I finally came in this past Saturday and purchased a2018 Audi Q3 premium plus! I love it! Mandi was extremely patient and made the entire process seamless!!Roy in finance was also very easy to work with! Great team and Kudos to Fletcher Jones Audi! I would highly recommend this place! More

Worst Experience Ever! Luxury Car Prices, Used Car Treatment Three weeks ago, I purchased a 2017 A8L from Fletcher Jones Audi in Chicago. It was the worst car buying experience I have ever had. Given that it Three weeks ago, I purchased a 2017 A8L from Fletcher Jones Audi in Chicago. It was the worst car buying experience I have ever had. Given that it was a CPO vehicle from a 'Magna Elite' dealer, I just did a cursory inspection, and relied on the 300-point check and Audi's high standards for CPO vehicles - Audi promises a 'like-new' car in their CPO literature. When I did a complete inspection in the sunlight, I found that the car had several defects/blemishes. From a cracked bumper and damaged seats, to gouges in the plastic and wood trim, the car was nothing like Audi promised a CPO would be. I also found coffee and food stains all over the car. It was clear that the car had not gone through Audi's required 300-point check and reconditioning. I had to spend $260 to get the car detailed before I could use it. To show you how bad the defects were, my local Audi dealer quoted over $5000 to fix them. Given that the car fell short of Audi's standards for a CPO, I provided photos of the flaws to the GM (Dan Flood) and asked him to fix the defects. Dan was completely non-responsive and took no responsibility for selling such a dirty and flawed car. I was very polite, and gave him multiple opportunities to make it right, but he refused to fix anything but the broken bumper. I was particularly disappointed in the managers at this dealership. If this is how they treat a customer who buys their flagship sedan, I can only imagine how other customers are treated. They are dishonest and unhelpful. I cannot recommend this dealership to anyone. More

New car purchase and Shab was excellent. Everything was great. Sales and Service. I loved working with Shab. She was committed and easy to work with. Shab is very helpful and cares. Everything was great. Sales and Service. I loved working with Shab. She was committed and easy to work with. Shab is very helpful and cares. More

I really like the extended hours for service The experience has being great since day one when we were shopping around for a new car. The fact is that Michael was a great saldrá that we came out The experience has being great since day one when we were shopping around for a new car. The fact is that Michael was a great saldrá that we came out with a new car with a great confidence that we bought a high quality car. Now that something came out with the car and called for service I was surprise that año get a real person answering the phone late evening. Got the appointment at a very convenient hour get a loaner car right away and Tony was excellent in explaining to us the questions that we have. Thank you Yony for making us feeling special to you!!! More