Fletcher Jones Audi

Disappointing and Disrespectful As a veteran, I was using USAA's Car Buying Service and was supplied a match listed by Fletcher Jones Audi. I am still flabbergasted by what transpir As a veteran, I was using USAA's Car Buying Service and was supplied a match listed by Fletcher Jones Audi. I am still flabbergasted by what transpired when I attempted to purchase the car. I have worked with other Audi dealerships in the past and had nothing but positive experiences. However, this was not the case at Fletcher Jones Audi. Not only was the customer service poor, but there was an utter lack of respect for my time. Upon contacting the dealership, speaking with a salesman and making an offer to purchase I proceeded to wait 9.5 hours for a response. I was then was flat out lied to about multiple aspects of purchasing the car. At one point I was told I could only purchase the car if I paid in 100% cash. (Did I mentioned I was using already approved USAA financing?!). During an "apology" phone call the following day I was basically informed they had acted in that way because selling a car to me out of state would be extra work for them. Really the only apology I received was for acting in a way that portrayed they did not want to sell me the car, but in the end, it turned out to be true. So an apology for behavior that was purposeful and continued is no apology in my book. More

Outstanding Service I have an issue that arose unexpectedly and I phoned Lee Ortega in the Service Dept. He got my vehicle in right away, handled my issue and got my veh I have an issue that arose unexpectedly and I phoned Lee Ortega in the Service Dept. He got my vehicle in right away, handled my issue and got my vehicle back to me within 3 hours. Well Done Lee and FJ Audi! More

Love the status updates via text/email. Professional staff. I'm glad that my rep took the time to go over my estimate line by line without making me feel rushed. He allowed me time to ask questions. Very tho I'm glad that my rep took the time to go over my estimate line by line without making me feel rushed. He allowed me time to ask questions. Very thorough service visit. More

excellent sales person who knows his product. all questions were answered and there were no problems encountered. dealer ship needs more amenities for purchas sales person who knows his product. all questions were answered and there were no problems encountered. dealer ship needs more amenities for purchasers such as soda and snacks since the financial process takes so long More

Nail in Tire Very efficient and helpful in fixing my tire! I had an appointment and the car was fixed in a timely manner and I was on my way soon. Very efficient and helpful in fixing my tire! I had an appointment and the car was fixed in a timely manner and I was on my way soon. More

Great Customer Service Tony Prusak and his team in Audi service are a top notch operation. They never disappoint and continue to go above and beyond to provide best in clas Tony Prusak and his team in Audi service are a top notch operation. They never disappoint and continue to go above and beyond to provide best in class service. Not only is everything easy, quick and efficient but they are all genuinely nice people to work. Thank you again for a great experience. More

Routine service. As always the service was on time and excellent. The service manager Tony Prusak is nothing short of amazing and is the reason we keep coming back. As always the service was on time and excellent. The service manager Tony Prusak is nothing short of amazing and is the reason we keep coming back. More

Efficient, timely, great customer service Employees went out of their way to assist me. I had actually purchased my car out of state and they had to find the part that was shipped to the deal Employees went out of their way to assist me. I had actually purchased my car out of state and they had to find the part that was shipped to the dealership and have it ready for me. Technician actually stayed late to make sure i could get my car before you closed on Saturday night. More

Wonderful experience! Excellent service at this dealership. Employees were wonderful to work with. It was a great car buying experience and I would recommend this dealershi Excellent service at this dealership. Employees were wonderful to work with. It was a great car buying experience and I would recommend this dealership to friends! More

Great Service I got there at 11:30am for my appointment and was amazed at the environment, it was spectacular. I was then told that I my recall was going to take un I got there at 11:30am for my appointment and was amazed at the environment, it was spectacular. I was then told that I my recall was going to take until 3pm, which I was ok with because I just made the appointment the day before, but to my amazement I was done and by 1:45pm. Excellent Service! More