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Fletcher Jones Audi

Chicago, IL

4.5
922 Reviews
Audi's vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. Located at 949 N. Elston Ave. Chicago, Il This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less. No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!At Fletcher Jones Audi, we offer new Audi cars in Chicago, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used luxury car you have been searching for in Chicago. Whether you are looking for the new Audi A4, A6, A8, Q5, R8, or Q7, Fletcher Jones Audi will help you into the new car of your dreams. For years, our financial staff at Fletcher Jones Audi has offered expert advice for those seeking a great Audi car loan or lease. Our service doesn't stop there. Chicago customers can come in and take advantage of our knowledgeable Audi car repair technicians and a fully-stocked inventory of Audi car parts. You can reach Fletcher Jones Audi any time by filling out our contact form, by calling us or simply visiting our Chicago Audi dealership at 1111 North Clark St.
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1523 W. North Avenue

Chicago, IL

60642

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Showing 922 reviews

July 24, 2017

Mandi was wonderful Mandi Mancilla was the woman who greeted us when we walked in, and I feel grateful that it was her. We connected with her right away, at points laughi More

by Immelways
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mandi Mancilla
Jul 26, 2017 -

Fletcher Jones Audi responded

Hi, We appreciate your 5-star rating and are happy to hear that Mandi provided you with an exceptional visit. If we can be of any further assistance please let us know. -Dan Flood, General Manager

July 23, 2017

Excelent Great service, people are very friendly. Very nice place. Facilities are beautiful. I like also the maintenance of the building. Service is fast and r More

by 26Maryjuancho
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rudy Medina , Clarissa Barrera
Jul 26, 2017 -

Fletcher Jones Audi responded

Hi, Thank you for taking the time to leave your wonderful review. We are glad to hear that your experience was efficient from beginning to end. Please let us know if we can assist you further. – Dan Flood, General Manager

July 22, 2017

Great service Very smooth no hassle in the service. At the end when I went to pick the car, had to wait 20 mins for the car to be brought out. This could be imp More

by Udeshjha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Jul 24, 2017 -

Fletcher Jones Audi responded

Dear Guest, Thank you for your high ratings and feedback. We appreciate your loyalty and we are currently working on expediting the pickup process. We look forward to improving your next service experience with us. Have a great week ahead! Best, Claire Rocco Guest Experience Advisor

July 21, 2017

Great service I was in and out without a problem. Used shuttle to get to work in am without any waiting or problems. Everyone was friendly and helpful More

by Steth
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Jul 26, 2017 -

Fletcher Jones Audi responded

Hi, We appreciate your 5-star rating. We are happy to hear you are enjoying our amenities. Please let us know if we can assist you further. –Dan Flood, General Manager

July 21, 2017

Excellent exeperience Customer service was excellent. Very accommodating. Very nice customer reception. Get my car serviced here regularly and they are always very helpf More

by hi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Prusak
Jul 26, 2017 -

Fletcher Jones Audi responded

Hi, Thank you for your loyalty and for your raving review. We are happy to hear that the whole Fletcher Jones team always provides you with excellent service. Please let us know if we can assist you further. – Dan Flood, General Manager

July 17, 2017

A6 55k Service Tony Prusak is a true asset to the dealership. He always provides friendly, attentive service with an exceptional attention to detail. Great jo More

by Bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Prusak
Jul 20, 2017 -

Fletcher Jones Audi responded

Hi Bill, Thank you for your wonderful review for our Service Center and team members. Please let us know if we can further assist you. Dan Flood General Manager

July 17, 2017

Recall Service Appointment Was greeted by my consultant within moments of my arrival and the service appointment was quickly processed. Dealership provided a shuttle transport More

by HappyCust1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Tim Mettille
Jul 26, 2017 -

Fletcher Jones Audi responded

Hi, We are glad to hear that your experience was efficient from beginning to end. We are happy to hear you enjoyed our amenities during your visit. Please let us know if we can assist you further. – Dan Flood, General Manager

July 12, 2017

One of the easiest and fastest new car purchases Mandi was very easy to work with and was prepared for us.. Your aggressive pricing convinced me to drive the 90 miles. I was afraid you would try to More

by Douglas Porter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mandi Mancilla
Jul 12, 2017 -

Fletcher Jones Audi responded

Hi Douglas, Thank you for your wonderful review. We are glad Mandi was able to help you get the car of your dreams. Please let us know if we can assist you further. Dan Flood General Manager

July 11, 2017

worked with me Rodolfo Medina and staff worked with me a few issues over the 4th of July Weekend. They accommodated me on each issue I had with professionalism and More

by jlinton1483
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rodolfo Medina
Jul 12, 2017 -

Fletcher Jones Audi responded

Thank you for taking the time to leave us your wonderful review. I am glad Rodolfo was able to address the issues during your visit. Please let us know if we can assist you any further. Dan Flood General Manager

July 11, 2017

Excellent Customer Service Both Lee O. and Gerardo N. were excellent in communication and attention to detail. Thank you Men. Well Done. I would highly recommend having your More

by jimc15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee O and Gerardo N
Jul 12, 2017 -

Fletcher Jones Audi responded

Hi Jim, Thank you for your 5 star review. We are glad to hear that Lee and Gerardo were able to provide you with an excellent visit. Please let us know if we can assist you further. Dan Flood General Manager

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