Fletcher Jones Audi

Great Service & Energy! Audi's new service center is gorgeous! The team there is fantastic! Everyone was very knowledgable, helpful and accommodating. Thank you for making my Audi's new service center is gorgeous! The team there is fantastic! Everyone was very knowledgable, helpful and accommodating. Thank you for making my experience so seamless and positive! More

Best Experience William G. Is the best service coordinator ever. He is polite, friendly and provides timely service updates. The new facility is state of the art. It' William G. Is the best service coordinator ever. He is polite, friendly and provides timely service updates. The new facility is state of the art. It's like it's own little mini town. The amenities were beyond compare, if you had to be serviced through lunch, Fletcher Jones had you covered! Great Experience! More

Buy Audi Buy Now I love my new Q7 and my buying experience was fantastic. And the new service center is world class! I would recommend that you buy and Audi today! I love my new Q7 and my buying experience was fantastic. And the new service center is world class! I would recommend that you buy and Audi today! More

Audi Fletcher Jones Bought a new car at the dealership. As a customer, they make you feel valued and dealt with you professionally. Pedro Ballesteros was the salesman who Bought a new car at the dealership. As a customer, they make you feel valued and dealt with you professionally. Pedro Ballesteros was the salesman who was working with me. To his credit, because of the hard-to-turn down price offer, I was able to buy a car that day. The negotiation was done professionally and with a good sense of humor. So, it was not that stressful as it should be. I highly recommend this dealership. In fact, I haven been telling friends that I will be happy to take them to Pedro if they want an Audi car like mine. More

Service- 1st visit This was the first service visit for my new car. The facility was nice, people were great. No problems, everything went smoothly. I look forward to This was the first service visit for my new car. The facility was nice, people were great. No problems, everything went smoothly. I look forward to using the free car wash in the future. More

si doan 09/15/16 firt ,I would like to say thank you Danielle cossick,she is bautiful,nice smile,very coustesy,she allway patient when ever I has quesion she smile and firt ,I would like to say thank you Danielle cossick,she is bautiful,nice smile,very coustesy,she allway patient when ever I has quesion she smile and give me the answering and explain to me very clearly.she spend time to help me alot to find out feature of car,she is very propectional saleperson,I like danielle,I would give her five star rate. About this dealer ,I think they are very good custummer sercive,people very nice, reasionable price ,they anwser the phone very quick when i need.overall I would recomment any one who like Audi come to this dealer. More

Great service all around The team was wonderful. Super helpful and helped me work out he details in a timely fashion, as I had my little one with me. It's nice to see the be The team was wonderful. Super helpful and helped me work out he details in a timely fashion, as I had my little one with me. It's nice to see the beautiful facilities at the service center and you can tell that Fletcher Jones is really moving in the right direction for customer service! More

Would not recommend Called dealership and gave vehicle type and budget I could spend and asked if that would be feasible. Was told it wasn't a problem. After going to the Called dealership and gave vehicle type and budget I could spend and asked if that would be feasible. Was told it wasn't a problem. After going to the dealership, the story changed. Worked with Michael Ludwick who said he would follow-up with other options and never did. Would not recommend working with him!! Got the car from another dealer in Hoffman Estates! More

Repair tht keep my car over 4/weeks I'm definitely upset with service with no customer satisfaction, There is host of things why I'm feeling as such 1. Check engine came on = 8 cylind I'm definitely upset with service with no customer satisfaction, There is host of things why I'm feeling as such 1. Check engine came on = 8 cylinder misfire 2. Scratches on driver side quarter panel 3. Over spray all over car = had to get entire car clay bar to remove over spray and buffed 4. Oil and grease all over driver side seat and door panel. 5. Engine compartment full of dried up antifreeze residue with white stains every where 6. I still smell antifreeze burning I've been a customer over 10 years with fletcher jones , it's sad that you all let me down , when I put so much trust in you all to provide excellent service. When I know that you all are more than capable, something happen and I'm not pleased with changes for customer service.keep in mind my car was there over 4/ weeks just to replace intake runners and lower control arms More