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Fletcher Jones Audi
Chicago, IL
923 Reviews
Audi's vehicles are world-class examples of automotive engineering and they should be repaired in a facility that can live up to that standard. That is why we’re proud to announce our brand new Service and Parts center, located at 949 N. Elston Ave. This facility is 320,000 square feet and will serve as indoor and outdoor storage for our increasing inventory along with housing our state-of-the-art repair and maintenance equipment. Located at 949 N. Elston Ave. Chicago, Il
This new facility is built because we recognize that some of the most meticulously crafted vehicles in the world should be maintained in one of the finest service centers in the world. As a guest at our dealership, you should expect nothing less.
No expense was spared to bring this to Chicago and you our valued customer. We look forward to providing you with a World Class Guest Experience!At Fletcher Jones Audi, we offer new Audi cars in Chicago, along with used cars, trucks and SUVs by top manufacturers. Our sales staff will help you find that new or used luxury car you have been searching for in Chicago. Whether you are looking for the new Audi A4, A6, A8, Q5, R8, or Q7, Fletcher Jones Audi will help you into the new car of your dreams.
For years, our financial staff at Fletcher Jones Audi has offered expert advice for those seeking a great Audi car loan or lease. Our service doesn't stop there. Chicago customers can come in and take advantage of our knowledgeable Audi car repair technicians and a fully-stocked inventory of Audi car parts.
You can reach Fletcher Jones Audi any time by filling out our contact form, by calling us or simply visiting our Chicago Audi dealership at 1111 North Clark St.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 6:30 AM - 7:00 PM
Tuesday 6:30 AM - 7:00 PM
Wednesday 6:30 AM - 7:00 PM
Thursday 6:30 AM - 7:00 PM
Friday 6:30 AM - 7:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 923 reviews
December 29, 2021
I had a really bad experience at this dealership recently. My Audi lease recently came to an end. In reviewing lease end options, I decided to purchase the car at the end of the term. While I had th recently. My Audi lease recently came to an end. In reviewing lease end options, I decided to purchase the car at the end of the term. While I had the option to buy directly from Audi Financial at the pre-determined payoff amount, the dealership convinced me that it was better to process the transaction through them, as they took care of all the paperwork, expedited approvals etc. They informed me that there would be a processing fee of $600. While I thought that was a pretty hefty fee, I wanted to avoid the hassle of all the paperwork, DMV, title transfer etc. I got to the dealership, and they gave me all the paperwork to sign. I was informed that there was an additional dealer fee of $1200, in addition to the $600 transaction fee. A whopping $1800 to just buyout the lease! I showed them the Audi Financial payoff quote and asked the manager to help me understand why I should pay them $1800 to buyout the lease when I could just pay Audi Financial $1800 less. I was informed that the fees were non negotiable. I walked out of the dealership and used the online payment option to execute the payoff. Audi Financial sent me the title in 2 days. It took me 15 minutes and $50 at the DMV to get a new title issued. I really found their behavior to be egregious! Not just the hefty fee, for doing very little, but also the bait and switch to get me into the dealership and the lack of transparency. Needless to say, will never be buying an Audi from this dealership again! More
by vjmAudi
Employees Worked With
NA
December 17, 2021
Excellent, helpful, wonderful service. Working with Stephen was wonderful and helped me to learn about Audi and to make a purchase I'm very happy with. Also, enjoyed working with the entire Audi team i Stephen was wonderful and helped me to learn about Audi and to make a purchase I'm very happy with. Also, enjoyed working with the entire Audi team including the service center at FJ Audi. More
by ChiTownGuy
Employees Worked With
Stephen Donohoe
December 08, 2021
Channing was a pleasure to work with! Very knowledgeable, personable, and relatable. He had the answers to all of our questions and helped us make the best decision for us! We enjoyed his process and can’t r personable, and relatable. He had the answers to all of our questions and helped us make the best decision for us! We enjoyed his process and can’t recommend him enough. More
by biersm
Employees Worked With
Channing Greene
December 07, 2021
Nolan Peek was very helpful in laying out all lease options, trade-in options, & willing to work to get a good deal. He went out of his way & put in extra work to make this a smooth process for me. Wil options, trade-in options, & willing to work to get a good deal. He went out of his way & put in extra work to make this a smooth process for me. Will definitely recommend FJ Audi & Nolan to others. More
by nkeyser
Employees Worked With
Nolan Peek
