Fletcher Jones Audi

I visited Fletcher Jones to lease a new AudiQ5. I said I was interested in test driving, and, after testing my auto-knowledge Paul informed me that it would be $800 to lease. When I informed him I could lea was interested in test driving, and, after testing my auto-knowledge Paul informed me that it would be $800 to lease. When I informed him I could lease a Mercedes or Rover for a similar price - and that I had received a lower quote at a dealership in MI - Paul informed me that most people lease from those companies instead. Whereupon, after no test drive, he walked away to speak to the receptionist. Luckily the gentleman at Grossinger on Dayton were much friendlier & helpful - and I am now leasing a new Cadilac. Thank you Paul & his manager at Fletcher Audi for showing me that sleezy car salesmen still exist. Absolute worst customer experience; I have never taken time out of my day to write a negative review. More

Overall a really great experience at Fletcher Jones Audi. Came in on a Saturday to test drive a pre-owned (non-Audi) car. I had called ahead and they had the car waiting when I got there. Car was in mint con Came in on a Saturday to test drive a pre-owned (non-Audi) car. I had called ahead and they had the car waiting when I got there. Car was in mint condition and very reasonably priced from the get go. Negotiating and final transaction was easy as everyone was friendly, helpful, and responsive. Never felt pressured to buy anything different than what I wanted. Would recommend this place based on my personal experience, though realize that others have not been so lucky. More

Matthew Bogdan is the epitome of a classy, informed salesman. He made the experience at Fletcher Jones Audi spectacular! Matthew is extremely knowledgeable, and kept me very well informed of the status salesman. He made the experience at Fletcher Jones Audi spectacular! Matthew is extremely knowledgeable, and kept me very well informed of the status of my special order without my ever having to prod him for details. Delivery was very smooth. Contact FJ Audi if you are looking for the best luxury nameplate car buying experience. More

I visited Fletcher Jones on a number of occasions with my old car. I felt that they consistently pushed for expensive repairs that were of dubious necessity and very highly priced. As a result, I recently old car. I felt that they consistently pushed for expensive repairs that were of dubious necessity and very highly priced. As a result, I recently purchased my new car from Schaumburg Audi. I have been delighted with their service thus far. More

Awesome experience. Tim was very professional and made my wait a painless experience. I was able to get an appointment without a problem. I would recommend this dealer! wait a painless experience. I was able to get an appointment without a problem. I would recommend this dealer! More

Tony was one of the best I've ever worked with- professional, informative, credible, you name it. I'm extremely happy with my decision and wouldn't have wanted to work with anyone else. Alisa roc professional, informative, credible, you name it. I'm extremely happy with my decision and wouldn't have wanted to work with anyone else. Alisa rocked it too! More

I worked with the Internet Sales team at FJ and they were outstanding in every regard. Our communications via email were extraordinarily clear and responsive. The car in question was clean, well prepared, be outstanding in every regard. Our communications via email were extraordinarily clear and responsive. The car in question was clean, well prepared, beautifully staged inside, and ready to go. Our price "negotiation" went very smoothly and far quicker than any time I've ever bought a car (easily I've purchased a dozen cars from dealers over the years and it's always difficult and time consuming - on purpose). And, when we agreed on a price, I was literally out the door in 30 minutes - unheard of these days. I would highly recommend Fletcher Jones as a dealer and Mandi, Charles and Joe as key people to deal with. They were professional, fair, responsive AND they have great coffee and a beautiful showroom. More

I purchased a used vehicle from this dealer. 33 days later the brakes went out. I contacted the dealer for assistance with the cost of the repairs and no one will return my calls. DO NOT purchase a ve later the brakes went out. I contacted the dealer for assistance with the cost of the repairs and no one will return my calls. DO NOT purchase a vehicle from these people. They do not care about you after they have your money. They DO NOT stand by the vehicles they sell. Buy from someone else!!! More

The dealership itself is beautiful and extremely clean. Mr. Panes and ms Walpert saw that I was well taken care of. My car is to be delivered right on time. I was thrilled with the attentiveness. They too Mr. Panes and ms Walpert saw that I was well taken care of. My car is to be delivered right on time. I was thrilled with the attentiveness. They took their time explaining all of the options that were available. I test drove a car as well. More

Nick listened to me gripe about my bad experience with another Chicago area Audi dealer. It seemed he actually listened to my needs and put together a plan to help expeditiously. He was able to locate a another Chicago area Audi dealer. It seemed he actually listened to my needs and put together a plan to help expeditiously. He was able to locate a car from the same inventory all Audi dealers have access to, and the other dealer apparently could not locate the same car. He was able to expedite a dealer trade and get the car to the dealership in right about or under 4 days from our initial conversation. My only reason for dropping the overall experience and customer service from great to good was the fact that we didn't get the all-weather trunk liner with our all-weather mats I thought that was a package deal since that is the way it is listed on the options on our buying service website. Honestly, I haven't asked about it yet. Once I get a chance to work with them on that, I can go edit the ratings to all Great. More