Fletcher Jones Imports

Great Customer Service I received a system notice that my key fob battery & tire pressure needed to be checked on my E300. I pulled into the service bay (sans appointment) I received a system notice that my key fob battery & tire pressure needed to be checked on my E300. I pulled into the service bay (sans appointment) and was met by Nick. I explained the issue and Nick said he'd take care of it. I was in & out of the dealership in 15 minutes. Well done Nick! More

Professional and Attentive This Young Shane Who Help Me Was very nice and professional very helpful And He Even came To help me with My Car Thank You This Young Shane Who Help Me Was very nice and professional very helpful And He Even came To help me with My Car Thank You More

Five Stars for Service and Josh Sutton I finally found my Service Rep!!! Josh was amazing and I'm not easy. I wanted all the parts that were taken off the car. My car was in serious nee I finally found my Service Rep!!! Josh was amazing and I'm not easy. I wanted all the parts that were taken off the car. My car was in serious need of service and the estimate scared me to death. I have to say that it's like a brand new car and drives like a dream. I spent just short of $10K but it was worth every penny. She drives like a new car, I will never take her to another person/company for service again as long as Josh is there. The option was to buy another car and just trade her in. I didn't want another car. I love my little car and wanted her restored. Josh earned my respect and my trust. Thank you Josh and the guys in the service department for being so kind and honest. I'm BACK!! Jackie Salvitti More

Great service and friendly personnel Your service advisor Ryan Cross explained thoroughly the problems with the vehicle in a detailed fashion. He performed necessary work and gave me a pr Your service advisor Ryan Cross explained thoroughly the problems with the vehicle in a detailed fashion. He performed necessary work and gave me a prognosis for the vehicle .I trust him to take care of all our issues with the Mercedes . He definitely is a experienced and knowledgeable service advisor. Thank you all PS. The loaner car needed vacuuming inside and in the trunk More

Body work Curtis Cherry has always given great service. I drive 45 minutes to go to this dealership, primarily because of the service I’ve always received here, Curtis Cherry has always given great service. I drive 45 minutes to go to this dealership, primarily because of the service I’ve always received here, while I live 5 minutes from another dealership that didn’t always give good service more than once. More

Great service I always use Fletcher Jones to take my car in for service. Jolene Jimerson is my go to for service needs. She was always helpful as an assistant in sa I always use Fletcher Jones to take my car in for service. Jolene Jimerson is my go to for service needs. She was always helpful as an assistant in sales and proves it even more in service, I have been using Fletcher Jones dealers for more than 36 years. I love the dealership. Everyone from Rex Rabin, my sales person, Tom Zumba, sales manager, Ivan Hoff finance, Maxine Linihan finance mngr., Curtis Cherry, service manager, Azalea’s Hann service manager asst., and Cheryl in rental. Every employee of this dealership makes you feel valued. Can’t wait fo some new models to come out, More

Great cust service Fast in and out service, knowledgable persons, very helpful in addressing all questions regarding the vehicle. Definitely will come back again for oth Fast in and out service, knowledgable persons, very helpful in addressing all questions regarding the vehicle. Definitely will come back again for other service needs. Clean garages. More

Excellent They provide you with excellent service and very friendly and helpful. They fix the car as quickly as they can. I can get the car back on time. Thank They provide you with excellent service and very friendly and helpful. They fix the car as quickly as they can. I can get the car back on time. Thank you More

Fletcher Jones exceptional employees! The staff and managers are outstanding individuals functioning truly as a team. Service and Sales department take initiative and exceed expectations. The staff and managers are outstanding individuals functioning truly as a team. Service and Sales department take initiative and exceed expectations. This is the first time in decades I’ve enjoyed service appointments. Thank you Dave Miller. An auto is more than a means of transportation. It is an experience to enjoy: mountainous terrain, coastline, gorgeous skylines, rolling hills and more. I enjoy driving and have for over four decades. The sheer joy I derive from driving an auto is comparable to traveling through vast regions of Germany, Austria and Bavaria. The Alps, a Mercedes and a fine beer fit me better than my nicest evening wear. In the United States, driving a Mercedes to buy “beverages” or riding as a passenger on Pacific Coast Highway are as enjoyable! The engineering, components, and comfort make for a fine ride. More

C63 AMG Ryan Cross my service adviser at FJ Import is outstanding. He is probably the reason I keep coming back. Over all very happy. PS also courtesy sh Ryan Cross my service adviser at FJ Import is outstanding. He is probably the reason I keep coming back. Over all very happy. PS also courtesy shuttle drivers are very nice. More