Fletcher Jones Imports

Perfect Ryan Cross is as always the best, from the start when I dropped my car till the time of pick up. Fast, efficient and helpful. Thank You!!! Ryan Cross is as always the best, from the start when I dropped my car till the time of pick up. Fast, efficient and helpful. Thank You!!! More

EXCELLENT DENNIS EICH IS THE BEST ALWAYS THERE TO HELP THE STAFF IS THE BEST THIS IS ONE OF THE BEST DEALERSHIPS I HAVE GONE TO THE SERVICE DEPT IS WONDERFUL AL DENNIS EICH IS THE BEST ALWAYS THERE TO HELP THE STAFF IS THE BEST THIS IS ONE OF THE BEST DEALERSHIPS I HAVE GONE TO THE SERVICE DEPT IS WONDERFUL ALONG WITH DENNIS THE SERVICE TECHNICIAN KYLE IS JUST THE GREATEST GETS THE JOB DONE RIGHT THE FIRST TIME I CANT SAY ENOUGH ABOUT DENNIS HE WILL GO TO BAT FOR YOU AND EVEN CALL MERCEDES TO MAKE SURE YOUR CAR IS FIXED AND YOUR HAPPY THE SERVICE MGR IS NEW BUT IS ALWAYS THERE TO HELP CURTIS FITS RIGHT IN ONE OF THE BEST DEALERSHIPS THE SALES STAFF IS THE BEST I WILL NEVER GO ANY WHERE ELSE HONEST AND DEPENDABLE THANK YOU DOC I HAVE AN S 550 More

Don’t come here unless you want to be treated like garbage! DO NOT BUY A CAR HERE! First off, I wish there were an option to offer 0 stars. This establishment is the epitome of what a bad business is. My fa DO NOT BUY A CAR HERE! First off, I wish there were an option to offer 0 stars. This establishment is the epitome of what a bad business is. My family came into Fletcher Jones Imports on Friday 6-21-2019. We had found a car online that we were interested in, I drive a Mercedes currently so I have frequented this place for service and such. After meeting with the salesman (Cam or Kam, however you want to spell it) we were told that the car was being held for someone. Okay, fine. We stayed for 2 hours to figure numbers, etc. Cam told us he would call us on Monday morning if the people who were interested in the car decided to pass. Again, no big deal we understand this is how to "used car business" works. Today, Monday (6-24-19) I received a call from Kam at 9:57 am letting me know that the car was still available. Unfortunately my husband works in the military and is not always able to answer his phone and of course, I am going to ask him his opinion on things because we are a team. I called my husband quickly, then called Cam back to figure out numbers and financing and all of that. Cam went to check with financing to see about interest rates etc, he called me back, let me know what they were offering, and I was not happy with the rate they offered me so I then decided to look elsewhere. After getting my own financing and what not I tried calling Cam back (they said he was busy and with another customer) okay, again, no problem. We get that people get busy. After about an hour I called again, with no avail. My husband then called and talked to both finance and the receptionist who said he was with someone but would call us back. The finance manager then proceeded to try to maintain our business by asking what she could do to help us finance through them (their rate was double what we found through another company.) We did this throughout the day with no luck of getting a call back from our wonderful salesman, Kam. After my husband's last call to Kam's "office," I decided I would just drive down there with my two children and wait for him. We got there at approximately 4:00 pm. I was told Cam again was busy but he would be with me soon. After an hour of waiting, another kind salesman (seriously, he was incredibly nice I wish I would've asked his name so that I could give him some sort of praise in this review) told me he would check to see what was going on. AH ALAS.....Here comes Cam! After an hour of waiting in their lobby, I finally felt like we were going to get somewhere. Cam comes out only to tell me "Remember how I told you the car was first come first serve? Well, it's sold!" At this point, I am completely in shock! In utter disbelief actually. I then ask to talk to a manager in which Cam brings out his General manager, the way this man treated me and talked to me was absurd. He began to express to me that he can not save a car for someone who does not put a down payment. EXCUSE ME? I was NEVER, NOT ONCE given the opportunity to put any sort of down payment down because as stated before this car was being held for another customer over the weekend. He then continued to tell me how the used car business works and on and on and on. Thank you, sir, I am WELL aware of how the used car business works. I hope you do not have a wife or children that you talk to in the same manner. Take your business elsewhere if you want a pleasant experience and don't have $100,000 to spend on a car. I'm sure had I thrown a handful of money at them immediately they would have definitely treated me differently. It's incredibly sickening to be treated so horribly. I hope I can save someone else from a horrendous experience?. More

Helpful - fast She was nice, personable. Had to go back after the oil change , bcs sensor came on. She got it fixed right away. No complaints at all. She was nice, personable. Had to go back after the oil change , bcs sensor came on. She got it fixed right away. No complaints at all. More

110K Service At 110,000 miles, I was due for a thorough service, including transmission, in my ML320 CDI Diesel drivetrain, but as usual with a sturdy diesel, the At 110,000 miles, I was due for a thorough service, including transmission, in my ML320 CDI Diesel drivetrain, but as usual with a sturdy diesel, the engine needed no more than an oil change. Their were some first time services needed though. The Auxillary battery needed to be changed, and the steering rack and pinion bushings needed to be replaced, but your prices were less than the local Firestone. I also had a detail included to help preserve the paint finish in the desert heat. More

You get what you pay for.. I never really wanted a Mercedes but once my husband purchased a “bowling ball gift” I fully understand why Mercedes has been around since the beginni I never really wanted a Mercedes but once my husband purchased a “bowling ball gift” I fully understand why Mercedes has been around since the beginning of time 🤩 I must say that everyone treats you with respect. They are always so willing to help you out however they can and if they cant help they find someone who can.. There’s so many dealerships out there but Fletcher Jones has an amazing customer service standard that makes you feel secure knowing that you paid for a great vehicle and the exceptional service to go with your purchase “You get what you pay for” More

Easy and convenient Outstanding and very happy with the service of the vehicle and the customer service I received during my visit. Thank you Joleen it was a pleasure m Outstanding and very happy with the service of the vehicle and the customer service I received during my visit. Thank you Joleen it was a pleasure meeting you. More

Always exceptional service As usual, the whole staff is professional, helpful and deliver the service on time. Loaner car was clean and they are always so accommodating with my As usual, the whole staff is professional, helpful and deliver the service on time. Loaner car was clean and they are always so accommodating with my schedule. More

Very good customer service in all areas (discussions with service department representative Dennis, very nice loaner car, update status of car repairs, easy return of loaner and in all areas (discussions with service department representative Dennis, very nice loaner car, update status of car repairs, easy return of loaner and friendly cashier). More

Service B This was my first visit to Fletcher Jones in Las Vegas. I was greeted and treated by friendly, professional and respectful team members. A thorough al This was my first visit to Fletcher Jones in Las Vegas. I was greeted and treated by friendly, professional and respectful team members. A thorough all points inspection B service.. Excellent service all around. More