Fletcher Jones Imports

Service Had my car towed in for service because it died on me and was running rough. John Sarantidis took care of my concerns as always, and even though they Had my car towed in for service because it died on me and was running rough. John Sarantidis took care of my concerns as always, and even though they couldn't duplicate the issues (the car behaves for John for some reason) they still found a few issues and fixed them. More

Covered repairs under warranty other dealerships wouldn't I would recommend this dealership because they always go the extra mile to help you. I am from California and drive over here for vacation so I decide I would recommend this dealership because they always go the extra mile to help you. I am from California and drive over here for vacation so I decided to have my vehicle serviced there since I was not satisfied with the dealership in my hometown. At Fletcher Jones, Jason Cote took extra time to make sure all of my concerns were heard and taken care of for my vehicle. They covered parts under my warranty which my hometown dealership refused to cover. I also paid to have another alignment done because my home dealership had done it incorrectly. After having it aligned at Fletcher Jones, it drove straight as an arrow! They are always fast to respond and care a lot about their customers' level of satisfaction! They will go out of their way to help you! Everyone is also very friendly and kind More

Service E320 All my service needs were completed on time and there were not surprises. Dennis has always done an excellent job in knowing what my car needs as far All my service needs were completed on time and there were not surprises. Dennis has always done an excellent job in knowing what my car needs as far as service and has never steered me wrong on his recommendations. More

AH-MAY-ZIIIIIIING AS ALWAYS! Jason is the best! Nothing but excellence with Jason! He is very informational, listens to every detail and ensures you get the best service. Never worked with a better Nothing but excellence with Jason! He is very informational, listens to every detail and ensures you get the best service. Never worked with a better service assistant anywhere. More

great Dennis is the best. He always provides me with important information that I need regarding vehicle service. Always prompt , always thorough, always Dennis is the best. He always provides me with important information that I need regarding vehicle service. Always prompt , always thorough, always knowledgeable, always trustworthy. More

Perfect service All my questions were addressed and the vehicle was serviced in a timely manner. During the repairs John kept me informed and he was very helpful even All my questions were addressed and the vehicle was serviced in a timely manner. During the repairs John kept me informed and he was very helpful even showing me other problems which I am not experienced even to notice, problems like these can turn into a disaster if not addressed on time. Really appreciate his knowledge and help. Strongly recommend. More

It helps to have a service rep you trust Dennis has been my service rep for years and I put my total trust in him knowing what's best for my cars. I couldn't continue to bring my car here if Dennis has been my service rep for years and I put my total trust in him knowing what's best for my cars. I couldn't continue to bring my car here if I didn't know he has my back. More

DENNIS EICH IS GREAT DENNIS, SOLVED MY PROBLEMS AN ALSO FOUND ANOTHER PROBLEM THAT WOULD COME UP LATER.HE KEEP ME POSTED AN UP TO DATE ON THE REPAIRS. WHEN I PICKED UP MY DENNIS, SOLVED MY PROBLEMS AN ALSO FOUND ANOTHER PROBLEM THAT WOULD COME UP LATER.HE KEEP ME POSTED AN UP TO DATE ON THE REPAIRS. WHEN I PICKED UP MY CAR IT CLEAN INSIDE & OUT,JUST LIKE NEW. More

Tops in Service! They do excellent work and the service has been outstanding. I would recommend them over 3rd party or “independent” repair shops. They know what the They do excellent work and the service has been outstanding. I would recommend them over 3rd party or “independent” repair shops. They know what their doing and there’s never any question regarding aftermarket parts. You know your getting quality Mercedes factory parts. More

Quick and efficient Great service , solved all my problems with no difficulties or delays , They have details reviews or services rendered . And the service department al Great service , solved all my problems with no difficulties or delays , They have details reviews or services rendered . And the service department also did a follow up call . Flecther Jones Newport has been a destination for many of my Mercedes purchase over the years . Next time it won’t be white thou. :). 4 white maybe sliver . See you next year lease end . More