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Fletcher Jones Imports

Las Vegas, NV

4.8
2,100 Reviews
Fletcher Jones Imports is Las Vegas' premier Mercedes-Benz dealership for nearly 40 years. Our commitment is to your complete and total satisfaction. Whether you're looking for a new Mercedes-Benz or are having one serviced, we provide superior value and an unsurpassed level of service. Visit us today and experience the Fletcher Jones Difference.
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7300 West Sahara Avenue

Las Vegas, NV

89117

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Showing 2,100 reviews

January 27, 2019

Excellent services. It’s like Nordstrom’s customer service I received excellent service and didn’t have to pay a penny! Everything was still under warranty. Was picked up and dropped of by Mercedes while my c More

by drtchau
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Jan 28, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports . Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager

January 27, 2019

Efficient and convenient Fletcher jones does a very good job getting the job done in timely fashion. My service manager understands we are all busy and makes getting the car More

by GreatPeople
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sarantidis
Jan 29, 2019 -

Fletcher Jones Imports responded

Hi, We are thrilled to know of your confidence in working with your service advisor and the fantastic service you were provided. We strive to meet our guests expectations and certainly appreciate you taking the time to share your feedback. We truly value you as a guest and look forward to working with you for many years to come. Kind regards, Kimberlee Camargo Fletcher Jones Management West

January 27, 2019

Danielle Kerley Danielle was exceptional in that she handled the service of my car in a professional manner and kept me advised of the cost and timing of the service. More

by jimmy62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danielle Kerley
Jan 28, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports . Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit by Danielle. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager

January 26, 2019

My 5th car, and will be back for many more in the future Great experience everytime! Rex Babin is an incredible sales guy that listens to his customers, I will always return to him in the future. I highly More

by David 68
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rex Babin, Ivan Hoff
Jan 26, 2019 -

Fletcher Jones Imports responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Rex. Your recommendations are truly a gift. Congratulations on your purchase! Best, Tom Zumbo General Sales Manager

January 25, 2019

new car smashed window danielle got me on the road faster than expected - loaner chick awesome too- Josh and Cookie have helped me greatly as well with this vehicle More

by Sean Esq
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton, Cookie Ackley, Danielle Kerley
Jan 25, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Danielle. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager

January 25, 2019

Great Service Great service on my Mercedes .Jolene jimerson was my service rep and she could not have been more knowledgeable and professional. Great place to take More

by Susanmv
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jolene Jimerson
May 02, 2019 -

Fletcher Jones Imports responded

Hi, Thank you for the 5 star rating! Our team is delighted to hear about your exceptional service experience. We look forward to seeing you at your next scheduled visit. Kind Regards, Steven Kaplan General Manager

January 25, 2019

Always excellent service This dealer always goes above my expectations! Always in and out quickly. John is very knowledgeable of my specific vehicle. The loaner car service i More

by Protheroe12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sarantidis
Jan 25, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager

January 24, 2019

Repair Josh Sutton is always friendly, professional, courteous and knowledgeable. An excellent employee who represents your company well. Reception area is c More

by Joan L.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Sutton
Jan 25, 2019 -

Fletcher Jones Imports responded

Hi I am thrilled to know of the great service you did receive working with Josh. and noticed we may have fallen short in providing you with five star service. Your complete satisfaction is important to me. I'd welcome your insight when time permits. My direct line is 949-718-6532. I look forward to speaking with you soon. Kind regards, Kimberlee Camargo Fletcher Jones Management West

January 24, 2019

5,000 mile John was awesome, it was busy when I arrived and he didn’t just rush through everything, went step by step like I had the only car there. Now that’s t More

by Leimana
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Sarantidis, Mike Mondesi
Jan 25, 2019 -

Fletcher Jones Imports responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of John. Your recommendations are truly a gift. Congratulations on your purchase! Best, Tom Zumbo General Sales Manager

January 22, 2019

Cmboozer The customer service and the purchasing experience was outstanding. I would recommend this dealership. A great experience from the beginning to the en More

by Cmboozer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shai Winograd, Sal Cucco, Danielle Kerley
Jan 24, 2019 -

Fletcher Jones Imports responded

Hello, Thank you for choosing Fletcher Jones Imports. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Steve Kaplan General Manager

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