Fletcher Jones Imports

Fast and exceptional service. I have been dealing with Dave Fast since I moved to Las Vegas and I have never been disappointed with his service. I know that my vehicle is in good h I have been dealing with Dave Fast since I moved to Las Vegas and I have never been disappointed with his service. I know that my vehicle is in good hands when I know I am working with him. Thanks! More

Limped in but drove away super strong! We are so happy we found Brendan at your Sprinter service center. He was a true professional from the moment we we "limped in" from Red Rock Canyon; j We are so happy we found Brendan at your Sprinter service center. He was a true professional from the moment we we "limped in" from Red Rock Canyon; just the second day of our two week vacation. Not only did he and his staff efficiently find the problem, they made us feel confident that their work was top notch! After a few experiences at service centers, we could tell Brendan was an expert in all aspects of Sprinters. Brendan was welcoming, reassuring, efficient and kind. As out-of-towners, we wish we could replicate Brendan to our local service dealer. You truly have a valuable asset in Brendan! We need more employees and people like him in these hectic times. More

Service call Dennis is the best, great person, listens to you and helps out. Makes you feel like good customer . Dennis is always there to help in any way Dennis is the best, great person, listens to you and helps out. Makes you feel like good customer . Dennis is always there to help in any way More

Compliment an employee Dave Fast I want you to know you have an exceptional employee, Dave Fast in your service division. His calm, patient manner was a great help to me when my frus I want you to know you have an exceptional employee, Dave Fast in your service division. His calm, patient manner was a great help to me when my frustration was at an all-time high. His knowledge of my car and his remarkable problem-solving abilities are rare indeed. If the quality of a firm's employees is an indication of future success, then Fletcher Jones has a very bright future. More

Part B plus other things We have been dealing with Dave Fest for many years. He has always got us in when needed and understands when we need to wait on a repair. We find him We have been dealing with Dave Fest for many years. He has always got us in when needed and understands when we need to wait on a repair. We find him to always be on the up and up regarding the Mercedes. He explains why we need something done. We always leave there with the car looking good . The only thing I don’t understand is why I have waited for years for the airbags that were recalled because this is the reason we bought a Mercedes.. for safety. Dave checks it out to see if they are in yet but we feel this is an urgent recall that could destroy a life. No recall should take this many years. I have spoken to the manufacturer of these airbags and they told me to write them a letter to expedite the process. I don’t think the problem is Dave Fest but I do believe Mercedes needs to have answer to this problem after about five letters, numerous phone calls to the manufacturer and they throw it back on the dealership not being more urgent to solve this safety problem. I have letters from about four years back. It does not seem right. Other than the paragraph above we are extremely satisfied with our rep. Dave Fest but would like answers regarding a time frame about about the airbags especially when we already have medical issues in the family and need no accidents without the protection of knowing we have safety that we paid for eight years ago. More

Excellent customer service! John Sarantidis is very nice and he takes good care of his customers. Service is usually done in a short amount of time. Very professional! John Sarantidis is very nice and he takes good care of his customers. Service is usually done in a short amount of time. Very professional! More

Exceeded my expectations and Josh was professional, courteous, polite, and ensured the quality of smy experience at Fletcher Jones Mercedes was efficient, affordable, and my and Josh was professional, courteous, polite, and ensured the quality of smy experience at Fletcher Jones Mercedes was efficient, affordable, and my satisfaction was his primary concern. More

Always a great experience :) My service advisor John Sarantidis is the best. Beyond the items for which I am visiting the service department, he always goes the extra mile to ch My service advisor John Sarantidis is the best. Beyond the items for which I am visiting the service department, he always goes the extra mile to check features like my oil, tires and brakes - - things I really wouldn't think about … but then again, I don't have to because John does it for me :) Wouldn't trade my Mercedes or my advisor for the world! Love 'em both! More

Truly exceptional customer service! Fantastic! Cal stands out from the rest. He is knowledgeable, personable, and professional. I came in a true panic. My C230 check engine light came Fantastic! Cal stands out from the rest. He is knowledgeable, personable, and professional. I came in a true panic. My C230 check engine light came on after I was just there earlier in the week to get service done. The receptionist got me in within 2 hours of calling and I seen Cal again. My anxiety level was through the roof, but Cal calmed me down and assured me they will get to the bottom of it. My vehicle was fixed within a short hour and he sent me on my way. I am truly grateful to have him and the rest of the FJ crew as my 'go to' whenever I need service done on my vehicle. I purchased my car from there in 2006 and will never go anywhere else. I have always had wonderful service there and will continue to be a loyal customer. Thank you Cal and Fletcher Jones Mercedes for always providing outstanding service!! More

First time visit Had such an awesome experience with the customer service provided in the Service Department. Jason took care of everything with my CLA250 and the wait Had such an awesome experience with the customer service provided in the Service Department. Jason took care of everything with my CLA250 and the wait wasn’t long More