Fletcher Jones Imports

Best dearlership I rate this dealership the “best” because for years, we always receive remarkable service with every visit. I have been with then for many years and i I rate this dealership the “best” because for years, we always receive remarkable service with every visit. I have been with then for many years and if I had a problem, it is solved with no issues More

Friendly and Courteous Went for an oil change and everything went without a hitch. Was able to wait and the accommodations were excellent. Was promptly notifyied when car Went for an oil change and everything went without a hitch. Was able to wait and the accommodations were excellent. Was promptly notifyied when car was ready and car arrived clean and shiny. More

Excellent Appointment was easy to make. Danielle Kerley clearly understood the problem with my MB. She arranged prompt repair and returned a clean vehicle. Wait Appointment was easy to make. Danielle Kerley clearly understood the problem with my MB. She arranged prompt repair and returned a clean vehicle. Wait time was reasonable. Happy camper. More

Service I needed to replace the centrifuge cover due to seeping oil from last inspection. I live in Seattle, WA and was on a planned trip to Las Vegas. They I needed to replace the centrifuge cover due to seeping oil from last inspection. I live in Seattle, WA and was on a planned trip to Las Vegas. They were great and got me in right away. Very happy with the service and John was great and very helpful. Thank you very much. Bruce Proctor More

Jenae and the entire FJ team was awesome! While it took a couple of visits and test drives to find my perfect ride, the Fletcher Jones team was very patient and attentive to my needs, even whe While it took a couple of visits and test drives to find my perfect ride, the Fletcher Jones team was very patient and attentive to my needs, even when I didn't know what I wanted. They did a great job finding the car that fits my driving needs and personality. I couldn't be happier with Jenae's help. She was fantastic! More

Maintenance inspection Had just purchased a used vehicle, and wanted to get a certified mechanic’s opinion on condition of the vehicle. It passed with flying colors and the Had just purchased a used vehicle, and wanted to get a certified mechanic’s opinion on condition of the vehicle. It passed with flying colors and the experience was overall great! More

Repairs in need I had a great experience at FJ Mercedes. The services center was very though. Dennis always makes sure my car is taken care of. He works with the warr I had a great experience at FJ Mercedes. The services center was very though. Dennis always makes sure my car is taken care of. He works with the warranty company to make sure my out of pocket is minimal. The loaner car was available so there wasn’t an inconvenience of not having a vehicle. My overall experience was very satisfying. Of course when my car arrived it was freshly washed and ready to go! More

Excellent Unmatched Customer Service Sal Cucco and Maxine Linihan were very friendly and made me feel welcome. They outmatched USAA financial offer and gave me a great financing deal thro Sal Cucco and Maxine Linihan were very friendly and made me feel welcome. They outmatched USAA financial offer and gave me a great financing deal through Mercedes. Ms. Jenae Steed who was not even my salesperson was nice enough to tell me about the vehicle and offered and gave me fruit. Now that was true team work. I have had many car dealership experiences in my lifetime. This one I have to rate the best ever!! If your the boss reading this message, "GIVE THESE THREE INDIVIDUALS A PAY RAISE. I will recommend to all my soon to be Las Vegas Raiders family who will be moving here within the next few years to make Fletcher Jones Imports there No 1 vehicle buying choice. Thanks for all your help. Larry Leggett First Sergeant, US Army Retired More

My new Service Advisor Danielle Kerley was assigned to me since my last one has moved on, and she was a delight to work with. Also, The Product Concierge that worked with m Danielle Kerley was assigned to me since my last one has moved on, and she was a delight to work with. Also, The Product Concierge that worked with me, (sorry, I forgot her name) was so very nice and helped me with some issues with my auto E550. Your dealership is lucky to have these two employees working for you. More

Always very fairf prices and outstanding service I brought in our CLS 550 in for service and repair, From David our Service advisor whom I trust always to what he says. Gave us a loaner while vehicle I brought in our CLS 550 in for service and repair, From David our Service advisor whom I trust always to what he says. Gave us a loaner while vehicle being repaired. I feel that David always let you know like it is and I really appreciate that honesty and help. Thank you Fletcher Jones More