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Fletcher Jones Imports
Las Vegas, NV
2,100 Reviews
Fletcher Jones Imports is Las Vegas' premier Mercedes-Benz dealership for nearly 40 years. Our commitment is to your complete and total satisfaction. Whether you're looking for a new Mercedes-Benz or are having one serviced, we provide superior value and an unsurpassed level of service. Visit us today and experience the Fletcher Jones Difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,100 reviews
June 13, 2016
No pressure just good information I was looking for a SUV in the $35,000 to $ 40,000 range. Shai was very helpful in suggesting I should buy a SUV with navigation, sunroof and special I was looking for a SUV in the $35,000 to $ 40,000 range. Shai was very helpful in suggesting I should buy a SUV with navigation, sunroof and special tires and rims. One SUV that came in with all the extras was sold the afternoon it was placed out in the lot for sale. The next time a SUV with low miles and all the extras came in I bought it. More
by perchar2016
Employees Worked With
Shai Winograd
June 12, 2016
The best service department! I've had my car serviced at Fletcher Jones for 4 years. We have relocated numerous times and have not always had pleasant service experiences in other I've had my car serviced at Fletcher Jones for 4 years. We have relocated numerous times and have not always had pleasant service experiences in other cities. I have found the service personal at Fletcher Jones honest, trustworthy and competent. They have the best service department that I have ever dealt with. I highly recommend them! More
by Noel
Employees Worked With
John Sarantidis, Dennis Eich
June 12, 2016
amazing josh Sutton was the best service guy I ever experien Great Service Josh Sutton was very professional and has great positive energy. He got me in and out right away. He called me as, soon as my vehicle wa Great Service Josh Sutton was very professional and has great positive energy. He got me in and out right away. He called me as, soon as my vehicle was ready and had it detailed . More
by Celestial Fried
Employees Worked With
josh Sutton, Jay Fields
June 10, 2016
Effortless I texted my salesman what the problem was that I was experiencing with the car. Received a phone call from him shortly afterward and all the arrangeme I texted my salesman what the problem was that I was experiencing with the car. Received a phone call from him shortly afterward and all the arrangements were made from there. Because a part was needed upon diagnosis I was given a time frame -2 days, and 2 days later my car was back in my garage! More
by Mkc123
Employees Worked With
Alan Catley
June 09, 2016
Exceptional!! I wanted to take a moment to recognize Josh Singer. I didn't have an appointment but I reached out to Josh to see if I could get my vehicle looked at I wanted to take a moment to recognize Josh Singer. I didn't have an appointment but I reached out to Josh to see if I could get my vehicle looked at after my battery died and i was not able to operate my sunroof. He said he was happy to look at it so I took it in Tuesday morning. I was in a panic and pressed for time (I was on my way to work) and he reassured me he would do what it took to get me in and out as quickly as possible. I also told him I needed to get a new battery cable, bolt and get it reprogrammed. Josh exceeded all my expectations and had my car ready in less than 30 minutes and had me on my way. I was so impressed and delighted with the effectiveness of everything I could have burst! This was truly one of the best experiences I have had at Mercedes. I am very happy with the attention to detail and the concern of my time that Josh exuded, I would definitely recommend him to anyone! Josh is truly amazing and I wanted to take this time to tell him I really appreciate everything he did! I am one happy camper!!! Sincerely, Angela Riffle More
by MaltipooMom75
Employees Worked With
Josh Singer
June 09, 2016
Trade in for new SUV This dealership Is Very friendly and helpful to their customer needs as I have noticed on many occasions. Keep up the good work. I hope to continue t This dealership Is Very friendly and helpful to their customer needs as I have noticed on many occasions. Keep up the good work. I hope to continue to do business with this company. More
by Jthomas
Employees Worked With
Shai Winograd, Ivan Hoff
June 08, 2016
SERVICE Spencer Kaplan customer service skills is beyond ideal. Upon checking in, he told me what needs to be done and quoted a price and kept me updated whi Spencer Kaplan customer service skills is beyond ideal. Upon checking in, he told me what needs to be done and quoted a price and kept me updated while the vehicle was being serviced. As always, I am happy with the outstanding service. More
by RDSomera
Employees Worked With
Spencer Kaplan
June 07, 2016
Service! Upon entering the lot I drove into service where I was greeted. After connecting with Jason my service guide I was quoted a price in my oil change. Th Upon entering the lot I drove into service where I was greeted. After connecting with Jason my service guide I was quoted a price in my oil change. The dealership did a courtesy inspection on my car where it was found I need additional services. Great place! I'll be back soon. More
by DavidFarrakhan
Employees Worked With
Jason
June 06, 2016
mercerdes dreammming Everyone was sooooooooooo helpful and understanding of my needs especially Mel. I want to thank you guys for making my experience at Fletcher Jones so Everyone was sooooooooooo helpful and understanding of my needs especially Mel. I want to thank you guys for making my experience at Fletcher Jones so exciting. I have been a Jaguar owner for many years and you have made a believer in me for my future cars. More
by salboy
Employees Worked With
Mel Myers, Doris Newton
June 04, 2016
Stress free Our whole experience with Fletcher Jones Mercedes Benz was very pleasant and stress free. I found the GLA 250 that I wanted with the help of Mike Mond Our whole experience with Fletcher Jones Mercedes Benz was very pleasant and stress free. I found the GLA 250 that I wanted with the help of Mike Mondesi. I am very pleased with the customer service and the whole brand itself. More
by Melissa Fletcher
Employees Worked With
Mike Mondesi, Lisa Ortega, Ivan Hoff
