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Fletcher Jones Imports
Las Vegas, NV
2,100 Reviews
Fletcher Jones Imports is Las Vegas' premier Mercedes-Benz dealership for nearly 40 years. Our commitment is to your complete and total satisfaction. Whether you're looking for a new Mercedes-Benz or are having one serviced, we provide superior value and an unsurpassed level of service. Visit us today and experience the Fletcher Jones Difference.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 9:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 9:00 PM
Friday 7:00 AM - 9:00 PM
Saturday 8:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 2,100 reviews
April 06, 2016
Tire fix Got a flat on the way to work and Spencer got me in without any wait and had the tire replaced in less than an hour. Got a flat on the way to work and Spencer got me in without any wait and had the tire replaced in less than an hour. More
by Hurry time
Employees Worked With
Spencer Kaplan
April 05, 2016
Good experience! My experience with Fletcher Jones was great. The salesperson, Mike, gave me his undivided attention while I was there, and was very patient in explai My experience with Fletcher Jones was great. The salesperson, Mike, gave me his undivided attention while I was there, and was very patient in explaining the process. The dealership is beautiful and I felt very comfortable. More
by deborah19
Employees Worked With
Mike
April 04, 2016
Excellent i enjoyed my experience with the salesman he really took the time to show and explain each car I test drove. He was knowledgable in every car thanks f i enjoyed my experience with the salesman he really took the time to show and explain each car I test drove. He was knowledgable in every car thanks for the experience More
by Marie,wil64
Employees Worked With
Jay Fields
April 02, 2016
Awesome service as always! Truly from day one of servicing both of my vehicles here the staff has gone above and beyond my expectations. Amazing experience unlike no other! Truly from day one of servicing both of my vehicles here the staff has gone above and beyond my expectations. Amazing experience unlike no other! More
by edouble702
Employees Worked With
Dennis Eich
April 02, 2016
Superb Service Every employee I met at this place seemed happy were so helpful. The price I paid for my window tint was fair and it turned out gorgeous. They really Every employee I met at this place seemed happy were so helpful. The price I paid for my window tint was fair and it turned out gorgeous. They really made my day. More
by Tiffany-twisted
Employees Worked With
Ryan Cross, Marcela Patricio
April 02, 2016
New SUV Cookie was very helpful and would recommend her Dealership was clean and very presentable and everyone was friendly and helpful. Excellent and do lo Cookie was very helpful and would recommend her Dealership was clean and very presentable and everyone was friendly and helpful. Excellent and do look forward to the next visit. More
by Mike
Employees Worked With
Cookie Ackley - excellent
March 31, 2016
Excellent customer service. Fletcher Jones on West Sahara is a truly excellent car dealership. I truly appreciate the fine customer service experience that Mike Mondesi offered. Fletcher Jones on West Sahara is a truly excellent car dealership. I truly appreciate the fine customer service experience that Mike Mondesi offered. He did a great job in helping me get into the car I truly wanted. Excellence in customer service is hard to find and everyone was superb. More
by Leandra
Employees Worked With
Mike Mondesi, Maxine Linihan, Doris Newton
March 28, 2016
Bad News... but given with compassion I'd gone in for a routine service and to determine why the "check engine" light was coming on intermittently. Dennis said it was probably a software u I'd gone in for a routine service and to determine why the "check engine" light was coming on intermittently. Dennis said it was probably a software update that was needed, but he'd let me know. Turns out that it was an AdBlue sensor which was malfunctioning and because it's built into the tank, it is necessary to place the whole tank. (Why a sensor is built into a tank is another question.) On top of that, the parts department originally quoted the price for the wrong part. Dennis called, kept me informed, and did what he could to help with the sticker shock. More
by CS
Employees Worked With
Dennis Eich
March 28, 2016
The overall service provided was great and Shai was superb! Fletcher Jones is the best Mercedes dealership in town. The customer service is excellent and they care about you and making sure you get the car that Fletcher Jones is the best Mercedes dealership in town. The customer service is excellent and they care about you and making sure you get the car that is right for you. More
by LLM
Employees Worked With
Shai Winograd
March 27, 2016
Treated like royalty At Fletcher imports Mercedez from the moment you drive up to the front gate and give your name you are treated like royalty all the way At Fletcher imports Mercedez from the moment you drive up to the front gate and give your name you are treated like royalty all the way More
by Pesce
Employees Worked With
Dave Fast
