Fletcher Jones Imports

I was initially going to purchase my Mercedes out of Walnut Creek, CA where I had purchased my previous Mercedes. The long story short is, my car I had ordered got canceled due to covid, yet no one not Walnut Creek, CA where I had purchased my previous Mercedes. The long story short is, my car I had ordered got canceled due to covid, yet no one notified me. So when my lease was up, and my car was supposed to be arriving, I had to start from scratch ordering a new one. Fletcher Jones took care of me, made things right and took the stress of the situation off my back. I'm very grateful for their compassion and willingness to help! More

I had a great experience with Wendel at Fletcher Jones Imports. It was possibly one of the easiest vehicle buying experiences I’ve ever had. No pressure deal. No back and forth to the sales manager. Would Imports. It was possibly one of the easiest vehicle buying experiences I’ve ever had. No pressure deal. No back and forth to the sales manager. Would definitely buy from him again! More

Did everything online or over the phone. Was able to make the purchase of the car o wanted in a timely manner. Everyone was very helpful @ the purchase of the car o wanted in a timely manner. Everyone was very helpful @ More

I loved how Chelsey winter-carter work very hard and vigilant to help me get approved For my new Audi. She was a great sells lady. vigilant to help me get approved For my new Audi. She was a great sells lady. More

John service writer was sensational! Your party is as good as the invitation or even better! Your people and service put the other dealerships to shame. good as the invitation or even better! Your people and service put the other dealerships to shame. More

1. The manager removed his mask stepped within 2 feet and yelled at me to leave 2. They painted the calipers red as to make it look like an amg. Not illegal. Wish I had known. 3. The finance guy Sonny told yelled at me to leave 2. They painted the calipers red as to make it look like an amg. Not illegal. Wish I had known. 3. The finance guy Sonny told me a racially insensitive joke. Very sad while he was ripping me off he was also unaware of just how offensive he was. I admit I dislike them. I would like to see them out of business. But I couldn’t make that up if I wanted to. More

What a great guy! Our second time working with Ivan and we were very glad to see him. He’s clear, thorough, and concise, always taking his time to explain details and options. We were in good hands workin we were very glad to see him. He’s clear, thorough, and concise, always taking his time to explain details and options. We were in good hands working through the finance and options process. Ivan’s the best. More

Steve Heinrich is great. Took care of the issue quickly, hreat follow up, great product knowledge, super strong interpersonal skills, great customer experience start to finish hreat follow up, great product knowledge, super strong interpersonal skills, great customer experience start to finish More

Excellent service! I always bring my car here for service and have never been disappointed. My service advisor, Dave Miller, makes sure my car gets repaired, washed and ready to get back on the road. and have never been disappointed. My service advisor, Dave Miller, makes sure my car gets repaired, washed and ready to get back on the road. More

Got what i came for. Service person was very professional and attended to my needs, offered shuttle service and contacted me in a timely manner regarding estimated repairs and pricing. and attended to my needs, offered shuttle service and contacted me in a timely manner regarding estimated repairs and pricing. More