Fletcher Jones Motorcars

Repair and Maintenance Service I receive truly exceptional service from the service department. Jon Derbyshire is my advisor. One of the main reasons I buy Mercedes is because the I receive truly exceptional service from the service department. Jon Derbyshire is my advisor. One of the main reasons I buy Mercedes is because the service is so great. More

Professional Open and honest. Took time to review and see options available as well as models. This helped gain insight into the vehicle we wanted. We’re satusfied Open and honest. Took time to review and see options available as well as models. This helped gain insight into the vehicle we wanted. We’re satusfied. More

Very well maintained vehicles The reason I didn't give five stars is the transaction process. My salesman made me feel rushed during the process and the concerns I had weren't bei The reason I didn't give five stars is the transaction process. My salesman made me feel rushed during the process and the concerns I had weren't being looked to serious as the buyer. At the end my financial rep Ms. Shadi had excellent customer service and answered all my concerns. My used vehicle purchase was very well maintained and refurbished to a factory look. More

Great service ! Alex Livadas team got me tge car I wanted at a good price and In and out of dealer with ease . Would recommend using Lex and Pong. Alex Livadas team got me tge car I wanted at a good price and In and out of dealer with ease . Would recommend using Lex and Pong. More

Randy is a great service advisor Randy was able to explain the details around what was going on with my car in plain English and was a pleasure to work with. Randy was able to explain the details around what was going on with my car in plain English and was a pleasure to work with. More

Tommy Tran Once again Tommy came though with his promises, four years ago we struck a deal with Tommy and his team for a new 2015 MB C 300. I wife was very happy Once again Tommy came though with his promises, four years ago we struck a deal with Tommy and his team for a new 2015 MB C 300. I wife was very happy with the car we leased and drove home with. This once again Tommy and his team came through again as we leased a new 2019 C 300 with everything my wife wanted in the car. she as happy as cam be with the car. BIG shout out to Tommy and his team. More

Quick, Easy, No Stress Met with Pauly and his sales team. Everyone was extremely helpful and very nice. I give 10 stars to them as my experience was really smooth with no he Met with Pauly and his sales team. Everyone was extremely helpful and very nice. I give 10 stars to them as my experience was really smooth with no hesitation. Will always have my business at fletcher jones Newport Beach More

Everyone was great My whole buying experience was amazing with James Sullivan and his team. I would highly recommend him. Thanks James! I would also like to thank Es My whole buying experience was amazing with James Sullivan and his team. I would highly recommend him. Thanks James! I would also like to thank Esther Oh. She was amazing. More

Smooth Service It is a week before Christmas, and life is crazy hectic for me. The Service A experience with Ray Schroeder went without a hitch, just like I was hop It is a week before Christmas, and life is crazy hectic for me. The Service A experience with Ray Schroeder went without a hitch, just like I was hoping for. The car loan process also went so quick, allowing me to do my errands and work until I pick up my car. Fletcher Jones really has this process perfected. More

Steve Henry is beyond excellent for customer experience My service advisor, Mr. Steve Henry is courteous and welcoming each and every time I bring my car in for service. He has a genuine interest of my need My service advisor, Mr. Steve Henry is courteous and welcoming each and every time I bring my car in for service. He has a genuine interest of my needs and experience, and he never fail to amaze me with an outstanding customer experience. He is a true asset to Fletcher Jones who sets the golden standards for customer experience. He is swift in communicating the status, as well as being empathetic to ensure the bottom line is a VIP treatment and experience. Thank you for keeping up the good work! More