Back

Fletcher Jones Motorcars

Newport Beach, CA

4.4
2,433 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
Contact Dealership

3300 Jamboree Rd.

Newport Beach, CA

92660

Directions

By Type

Showing 2,433 reviews

December 18, 2018

Mike Asher was amazing! Made a great experience Amazing experience from the min i sat down until i picked up my car. I will definitely come back to this dealership due to my experience with kile More

by Hannah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asher
Dec 18, 2018 -

Fletcher Jones Motorcars responded

Hi Hannah, Thank you for the 5 star rating. Our team is happy to hear about your amazing experience with Mike in service. We look forward to serving you again at your next scheduled service interval. Kind Regards, Trevor Thornley Guest Relations Manager

December 17, 2018

Excellent customer service Great customer service and recommend this place! They go out of their way to take care of you and help provide whatever you need or want More

by Jennyz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Baskin
Dec 17, 2018 -

Fletcher Jones Motorcars responded

Hi Jenny, Thank you for the 5 star rating! We are happy to hear that you had an exceptional experience. Our team looks forward to seeing you again. Kind Regards, Trevor Thornley Guest Relations Manager

December 17, 2018

Fantastic experience I had a great overall professional experience! I can't imagine buying another car from somewhere else. Thanks for all your help Paul Gulo. Truly ap More

by john mika
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Gulo, Paul Gulo
Dec 17, 2018 -

Fletcher Jones Motorcars responded

Hi John, Congrats on your recent purchase. Our team is delighted to hear about our excellent experience with Paul and Joey. We look forward to working with you again soon. Kind Regards, Trevor Thornley Guest Relations Manager

December 17, 2018

Excellent Advisor! Gary is excellent! He was personal, professional and courteous. He answered all of my questions and followed-up. I would strongly recommend him More

by 123456
Recommend Dealer
Yes
Employees Worked With
Gary Kuftedjian
Dec 17, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the 5 star rating! Our team is delighted to hear about your great experience with Gary. We look forward to seeing you again at your next service interval. Kind Regards, Trevor Thornley Guest Relations Manager

December 13, 2018

The best They have the best service in the world. They are very friendly and helpful. I’m very pleased with my experience here and I would recommend them to an More

by A1fkzzz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Orr
Dec 13, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the amazing 5 star review on your recent service experience with Laura! Our team truly appreciates your feedback and recommendation. We will look forward to seeing you again. Kind Regards, Trevor Thornley Guest Relations Manager

December 12, 2018

Truly a nice salesperson Thomas is a special salesperson - honest and hard working. I always feel comfortable working with him because of his honesty. That is very important More

by UCLA Bruin
Recommend Dealer
Yes
Employees Worked With
Thomas Carnevale
Dec 12, 2018 -

Fletcher Jones Motorcars responded

Hello, We appreciate you taking the time to share your feedback on your recent visit with us. Guest satisfaction is our greatest priority. That being said, it is wonderful to hear that you had a pleasant and enjoyable time finding the perfect vehicle with the help of Thomas. Your recommendations are truly a gift. Congratulations on your purchase! Best, Trevor Thornley Guest Relations Manager

December 12, 2018

Tony is exceptional My service rep Tony Irvani is always one step above expectation. He is exceptional. Always very professional and courteous. I am very satisfied with t More

by Aderbenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Dec 13, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the outstanding 5 star review on your recent service with Tony! Our team appreciates your business and looks forward to serving you again. Kind Regards, Trevor Thornley Guest Relations Manager

December 12, 2018

Thanks Thank you for the great service. My husband and I won’t take our vehicle anywhere else because your service is right on point. Great!!! More

by B&E
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henry
Dec 12, 2018 -

Fletcher Jones Motorcars responded

Hello, Thank you for choosing Fletcher Jones Motorcars. Your feedback is greatly appreciated. Our team of associates are excited to hear that you were assisted promptly and provided with outstanding service throughout your visit with us. Please let us know if we can be of any further assistance to you now or in the future. Best, Trevor Thornley Guest Relations Manager

December 11, 2018

AMAZING The entire process was fast. Which I completely liked. I hate having to wait hours just to get a car. The staff was amazing. From Thomas C. to the fin More

by Dymendez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Carnevale
Dec 12, 2018 -

Fletcher Jones Motorcars responded

Hi Dy, Thank you for the incredible 5 star review! Our team is delighted to hear about your exceptional experience with Thomas and Finance. Congrats on your new Mercedes-Benz. Kind Regards, Trevor Thornley Guest Relations Manager

December 11, 2018

unethical dealership, waste of time and energy Called on 12/9/2018 talked with Bill Raj, gave me a quote of monthly payments of $379 with 12k miles a year and he promised to get it lower if I go to More

by Yahya
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Raj, Justin Smyres
Dec 12, 2018 -

Fletcher Jones Motorcars responded

Hi Yahya, Fletcher Jones Motorcars goes to great lengths to provide each guest with a World Class Experience, an unbeatable selection of new and pre-owned vehicles and offer very competitive deals. The current national promotions do not match up to the numbers posted within this review. If we may help you review any of the current promotions or offers please feel welcome to contact us. Kind Regards, Trevor Thornley Guest Relations Manger

...
101
...