Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Fletcher Jones Motorcars
Newport Beach, CA
2,433 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,433 reviews
December 10, 2018
Easiest buying experience Denise and Simon made my buying experience a quick and efficient process. Denise had the car I was looking at online pulled up and waiting when I arri Denise and Simon made my buying experience a quick and efficient process. Denise had the car I was looking at online pulled up and waiting when I arrived for my appointment. I did not have a lot of time and had relayed that when setting my appointment. Excellent Service! More
by desmv921
Employees Worked With
I don't recall the delivery specialists name, but he was Great too! Explained options in detail. , Denise Banner, Mike Govan, Simon Barney
December 10, 2018
Fast, proffesional, great service. Service agent (Justin) was prompt, efficient, and friendly. Service was done quickly and efficiently. Everything I asked to be done was completed and Service agent (Justin) was prompt, efficient, and friendly. Service was done quickly and efficiently. Everything I asked to be done was completed and my car is back to nearly new condition. More
by Chuck1130
Employees Worked With
Justin Ringel
December 07, 2018
Excellent! I had an outstanding experience in the service department. It was a timely visit even though I didn’t have an appointment. Brennan was helpful, knowle I had an outstanding experience in the service department. It was a timely visit even though I didn’t have an appointment. Brennan was helpful, knowledgeable, and professional. More
by Drseussh
Employees Worked With
Brennen Jacobson
December 04, 2018
Miguel Velasquez is great! Miguel was very thorough and kept me updated on the progress throughout. He is an asset to the company and I am very pleased. Thank you. Miguel was very thorough and kept me updated on the progress throughout. He is an asset to the company and I am very pleased. Thank you. More
by MercBenz
Employees Worked With
Miguel Velasquez
December 04, 2018
Extremely Efficient Process Second car in 3 months from Denise. Excellant service and fair pricing. Very efficient process - in at 12:30 and car in garage by dinner. Both Denise Second car in 3 months from Denise. Excellant service and fair pricing. Very efficient process - in at 12:30 and car in garage by dinner. Both Denise and Payden(delivery specialist) were very professional, knowledgeable and patient More
by tmroche
Employees Worked With
Denise Banner
December 01, 2018
Unhappy customer has a New Outlook Been a client with FJ since 2009. After two sour car purchases with a one lemon I gave up on Mercedes. FJ sold me my first one which I still have and Been a client with FJ since 2009. After two sour car purchases with a one lemon I gave up on Mercedes. FJ sold me my first one which I still have and now I am so happy I went back for a Black CLS with amazing rims!! The experience was wonderful with Alex who was attentive, caring and went out of his way to find me the car I have been looking for during the past 6 months! Shadi in finance was exceptional and darling also. Thank you for bringing me back with a smile More
by KelleyG64
Employees Worked With
Alex Gunkut 5 Stars!!!, Christine Nolden, Shadi Moghadam
December 01, 2018
Easy and Organized The process from ordering to delivery to finance was easy and hassle free. Denise Banner was so professional and knowledgeable and kept me informed a The process from ordering to delivery to finance was easy and hassle free. Denise Banner was so professional and knowledgeable and kept me informed all along the way. Payden Evans provided an excellent and thorough indoctrination to all of the cars featured after delivery. I completely recommend Denise if you are considering a new Mercedes. More
by KDS
Employees Worked With
Denise Banner, Payden Evans
December 01, 2018
Car service check before warranty expires. Rob suggested I have my vehicle checked before the warranty expires. Brought the car in, arranged for a loaner, he called when the service was finis Rob suggested I have my vehicle checked before the warranty expires. Brought the car in, arranged for a loaner, he called when the service was finished, and my car was ready and waiting when I returned. Appreciate the knowledgeable and efficient service. More
by Ginny
Employees Worked With
Rob Draper
November 30, 2018
Excellent service Received outstanding service from A.J. and the staffs at Fletcher Jones. Everyone was very nice and accommodating. Happy with the maintenance service Received outstanding service from A.J. and the staffs at Fletcher Jones. Everyone was very nice and accommodating. Happy with the maintenance service provided. Highly recommended. More
by nhnanduv
Employees Worked With
Ashley Sumner, AJ Gennock
November 29, 2018
Fletcher Jones and staff came through! Fletcher jones and staff came through when we hit an unexpected hiccup. They went beyond to make things right. It shows their dedication to making the Fletcher jones and staff came through when we hit an unexpected hiccup. They went beyond to make things right. It shows their dedication to making the customer feel happy and appreciated. More
by CLS2019Kar
Employees Worked With
James Sullivan, Brian Taber, Mike Asher
