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Fletcher Jones Motorcars

Newport Beach, CA

4.4
2,434 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, ...
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,434 reviews

September 02, 2018

Complimentary Detail I really appreciate the complimentary detail to make up for the car door issue; and I also appreciate them mailing my key. Thanks a lot! More

by PhDiva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brennen Jacobson
Sep 05, 2018 -

Fletcher Jones Motorcars responded

Hi PhDiva, I was unable to locate you in our records and would welcome your insight as to how we could improve and earn a five star review. Your feedback is critical to our success. Please contact me at your earliest convenience. I look forward to hearing from you. King regards, Kimberlee Camargo Client Loyalty Supervisor 949-718-6532

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September 01, 2018

Best Lease Ever! If you're looking to lease a car but not looking forward to a hard sell by the salesmen, go straight to Fletcher Jones and ask for Josh Stone and Chri More

by Mdivo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Dvorscak, Josh Stone
Sep 06, 2018 -

Fletcher Jones Motorcars responded

Hi M Divo, Congrats on your new Mercedes-Benz GLA. We are delighted to hear that Josh and Chris were able to exceed your expectations and get you into a beautiful new vehicle. We hope that you enjoy the GLA. Kind Regards, Trevor Thornley Guest Relations Manager

September 01, 2018

Quick deal I didn’t have time for negotiations, and Alex helped me to live on Record time. Thanks Alex.Livadas. Not only I find the Right car with a good pri More

by Quick Buyer.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manikas, Alex Livadas, Tony Irvani
Sep 06, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Congrats on your new vehicle, we are delighted to have assisted you find the right vehicle at the right price. Our team looks forward to working with you again. Kind Regards, Trevor Thornley Guest Relations Manager

August 30, 2018

Great experience I had a great experience at Fletcher Jones! This is my third Mercedes and the third dealer I went through, and this experience was by far the best! More

by Msweymans
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joon Lee
Sep 06, 2018 -

Fletcher Jones Motorcars responded

Hi Msweymans, Congrats on your 3rd new Mercedes-Benz. We truly appreciate your business and great feedback on your experience with Joon. Kind Regards, Trevor Thornley Guest Relations Manager

August 28, 2018

Difference is undeniable I have bought my CLS 550 at the Newport Fletcher jones but one but I decided to go to the Ontario fletcher jones to get serviced since it was closer t More

by Suryasputra
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
Aug 29, 2018 -

Fletcher Jones Motorcars responded

Hi Suryasputra, Thank you for the great review on your service experience with Katelyn. We truly appreciate your business and feedback. If there is anything we may do for you down the road in Newport or Ontario please let us know. Kind regards, Trevor Thornley Guest Relations Manager

August 26, 2018

FJM is a pleasure to deal with and I appreciate it! The experiences I have had with FJM NB has been nothing short of excellent. I only hope it continues as sometimes service fails after a purchase is m More

by Lola
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Ringel
Aug 28, 2018 -

Fletcher Jones Motorcars responded

Hi Lola, Thank you for the 5 star review and wonderful feedback about your experiences with us. We appreciate your business and look forward to serving you again soon. Kind Regards, Trevor Thornley Guest Relations Manager

August 26, 2018

First car for our son We purchased our 8th Mercedes from Team James Sullivan on Saturday. We ordered a 2019 GLC 300 4Matic for our son & when we saw it, it exceeded our exp More

by First Mercedes 2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Sullivan, Deby Galman, Brian Taber
Aug 28, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Congratulations on your first Mercedes-Benz purchase! We are delighted to hear the James and the team exceeded your expectations and you drove off with a car that you will truly enjoy. Kind Regards, Trevor Thornley Guest Relations Manager

August 25, 2018

Service Review Mr. Irvani was very helpful, professional, and overall made my experience at the dealership very positive. I look forward to the next time I visit the More

by Kathyhernandez18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Aug 28, 2018 -

Fletcher Jones Motorcars responded

Hi Kathy, Thank you for the 5 star review and exceptional feedback on your experience with Tony in service. We are delighted to hear about your experience and look forward to serving you again on your next scheduled maintenance. Kind Regards, Trevor Thornley Guest Relations Manager

August 25, 2018

All the men were truly accommodating. John Baskins is my ideal salesman! Knowledgable of product, patient, listened to my needs and overall a very nice person. You should be proud he is pa More

by Content
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allen for tutorial, do no know the last name, Rob Draper, Rick O'Bryan, Paul Brown, John Baskin, Jean Youkhaneh
Aug 28, 2018 -

Fletcher Jones Motorcars responded

Hi Guest, Thank you for the excellent review and great feedback on John. We greatly appreciate your business and look forward to serving you again soon. Kind Regards, Trevor Thornley Guest Relations Manager

August 25, 2018

Great experience Fletcher Jones Mercedes Benz provided a fast, simple, and courteous process. We have been a customer for about 10 years and look forward to many more More

by wrgavin
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ihab Eldumiate, Mike Govan
Aug 28, 2018 -

Fletcher Jones Motorcars responded

Hi Wrgavin, Thank you for your great review and continued loyalty with us over the past 10 years. We truly appreciate your business and the wonderful feedback. Our team will look forward to serving you again soon with the service you have come to enjoy. Kind Regards, Trevor Thornley Guest Relations Manager

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