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Fletcher Jones Motorcars

Newport Beach, CA

4.4
2,434 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,434 reviews

August 24, 2018

Great job Everything fixed like I asked for and returned on time. Several noises, rattled and squeaks all resolved like new. Rental was very nice, no delays. More

by Nkgmdmb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Asher
Aug 24, 2018 -

Fletcher Jones Motorcars responded

Hi Nkgmdmb, Thank you for your exceptional feedback and 5 star rating on your recent service experience with Mike. We are happy to hear that our team has been able to fully resolve all of your noises, rattles and squeaks. Kind Regards, Trevor Thornley Guest Relations Manager

August 23, 2018

Alex Livadas is the best!! I’m on my 3rd S-Class lease with Alex Livadas. Alex always makes sure to provide the best experience! I’m so happy he was able to find my Ruby S560 a More

by MJorgensen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Livadas, Shadi Moghadam
Aug 24, 2018 -

Fletcher Jones Motorcars responded

Hi MJorgensen, Congratulations on your new S-Class purchase! We are delighted to hear that Alex has been able to go above and beyond to make your experience truly special. Kind Regards, Trevor Thornley Guest Relations Manager

August 22, 2018

Battery problem in Mercedes CLS550 I called Fletcher Jones Mercedes Benz service and immediately a service technician was dispatched where my car was parked and fixed the problem. I con More

by Basilios
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Segura, Alan Bell
Aug 22, 2018 -

Fletcher Jones Motorcars responded

Hi Basilios, Thank you for the outstanding review and feedback on your experience with our Roadside Service Team. We are happy to have had the opportunity to assist you in getting your Mercedes-Benz back on the road. Kind Regards, Trevor Thornley Guest Relations Manager

August 20, 2018

Excellent Laura was great. She was willing to work with my busy work schedule and helped with the rental. Great Job Laura. Dean is always available for q More

by Dvschales
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Pontikos, Laura Orr
Aug 20, 2018 -

Fletcher Jones Motorcars responded

Hi Dvschale, Thank you for the wonderful feedback on Dean and Laura. We appreciate your business and are delighted to hear that our team is able to provide you with the best possible experience. Kind Regards, Trevor Thornley Guest Relations Manager

August 18, 2018

Proven Resource! Having the right service writer to assist you makes all the difference in realizing the right outcome in the servicing of my vintage SL500. Jon Derby More

by Keeper SL500
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire
Aug 20, 2018 -

Fletcher Jones Motorcars responded

Hi Keeper, Thank you for the great review and we are delighted to hear that Jon keeps your SL500 running it great shape. Our team looks forward to working with you again at your next scheduled service interval. Kind Regards, Trevor Thornley Guest Relations Manager

August 17, 2018

Great experience at FJ From the initial contact to the actual appointment to test drive and arrive at a acceptable lease price this has been a truly enjoyable experience. E More

by HappyMBowner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Di Conti, Sammy Patterson, Blake Malgren
Aug 20, 2018 -

Fletcher Jones Motorcars responded

Hi HappyMBOwner, Congratulations on your most recent purchase. Our team greatly appreciates your feedback and loyalty over the years. We look forward to serving you for all of your Mercedes-Benz needs. Kind Regards, Trevor Thornley Guest Relations Manager

August 16, 2018

The Gulo brothers and Nick DiNapoli are the only way to go!! I leased a vehicle 2 years ago. The Gulo brothers and Nick were the team of people I worked with. Because of their outstanding level of customer care More

by neekers81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Payden Evans, Joey Gulo, Paul Gulo, Bradley Cooper, Chris Gulo, Nicholas DiNapoli
Aug 20, 2018 -

Fletcher Jones Motorcars responded

Hi Neekers81, Thank you for the stellar review and feedback on your experience with the Gulo brothers. We appreciate your business and look forward to serving you well into the future. Kind Regards, Trevor Thornley Guest Relations Manager

August 15, 2018

Great Ray Schroder is a very professional , respectful and extremely helpful. Service was good the car was ready in time and fixed All the stuff very help More

by costel1971
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorna Farthing, Ray Schroeder
Aug 15, 2018 -

Fletcher Jones Motorcars responded

Hi Costel, Thank you for your review and wonderful feedback on your service experience with Ray Schroeder. Our team looks forward to welcoming you back and delighting you again on your next scheduled service. Kind Regards, Trevor Thornley Guest Relations Manager

August 14, 2018

Very good service Great service adviser ,outstanding customer service ,explained perfectly and clearly ,and spend more time for review the service invoice and recommend More

by sarahayad1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joanna Companioni
Aug 15, 2018 -

Fletcher Jones Motorcars responded

Hi Sara, Thank you your review and exceptional feedback on your service Representative Joanna. We truly appreciate your business and look forward to serving you again. Kind Regards, Trevor Thornley Guest Relations Manager

August 09, 2018

Service Dept that Serves The Service Department at Fletcher Jones Motorcars understands that Service is a part of their name! They are always professional, considerate, and w More

by Coliseum89
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Dillion, Gary Kuftedjian
Aug 09, 2018 -

Fletcher Jones Motorcars responded

Hello, Thank you for taking the time to leave wonderful feedback. We are excited to hear about the amazing experiences you have had with our service team. As always, please let us know if we can assist you further. Best, Heather Lewis- Client Care Manager

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