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Fletcher Jones Motorcars
Newport Beach, CA
2,436 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,436 reviews
April 29, 2023
Excellent service and attitude in turning an unpleasant and disappointing purchase of a brand new vehicle into a satisfactory ending. Congratulations to Dave Gonzales on great dealership management and ex and disappointing purchase of a brand new vehicle into a satisfactory ending. Congratulations to Dave Gonzales on great dealership management and excellent sales team members Mike McMullen, Scott Scarlata, and Uttam Thapa. If my next purchase is to be a MB again, it will sure be at Fletcher Jones More
by kencwang36
Employees Worked With
Uttam Thapa, Scott Scarlata, Mike McMullen, Dave Gonzalez, Shawn Kasai
March 31, 2023
Long wait times combined with a mouthful of lies about the best price and five-year warranty. Finally, I signed the contract and told me that it was actually counted from the factory, and now there is onl the best price and five-year warranty. Finally, I signed the contract and told me that it was actually counted from the factory, and now there is only one year left. I won't tell you that it's a year before I buy it, just to trick you into buying their premium car. In the end, seeing the price of this car dropped by $4000 directly from the week I left, I knew that he was a liar. More
by jerry
Employees Worked With
Maher El Ghebn
March 26, 2023
Great Dealership with great staff. Ed Kogan, Kamran Tabesh and Ali Mehrnia were great. Thank you all! Ed Kogan, Kamran Tabesh and Ali Mehrnia were great. Thank you all! More
by wsibra
Employees Worked With
Kamran Tabesh, Ed Kogan, Justin Smyres, Ali Mehrina, Brian Truong, Kris Masci, April Torres
March 22, 2023
Bob Evans is one of the main reasons I am a loyal service and sales customer of FJMB. Anytime I have a question or concern over the past 14 years as a customer, I can reach out to Bob for assistance and/or r and sales customer of FJMB. Anytime I have a question or concern over the past 14 years as a customer, I can reach out to Bob for assistance and/or resolution. He always makes me feel like a valued customer. More
by Glitznglamgal
Employees Worked With
Bob Evans
