Fletcher Jones Motorcars

The best car We had an excellent experience for second time, great sale person and management. We alway come back for the best, great ambiance and attention. Thank We had an excellent experience for second time, great sale person and management. We alway come back for the best, great ambiance and attention. Thank you guys. More

The WORST Management Proven after phone conversation ***UPDATE*** Spoke with what they consider guest relations, Scott, after sending a letter to everyone in management.. Pacifistic at best. Spoke dow ***UPDATE*** Spoke with what they consider guest relations, Scott, after sending a letter to everyone in management.. Pacifistic at best. Spoke down to me. In addition informed me of what good friends he and Mr. Sarvey are and how they just got back from travelling together. He spent most of the conversation demeaning me and then trying to find out how they could sell me a car. Selling me a car was all he cared about; moving a unit. Being my letter stated my profession, which is to build businesses, he assumed I was looking for a job with my dissatisfaction. This was amusing as I work with private CEOs and COOs not corporations. The team building I do involves individuals of high net worth that want to strengthen their team. Unfortunately, this further proved to me the mentality instilled in the management. I expressed that this is an exercise in futility as we are not discussing the issues or resolution. I wished him the best and he wanted to know when I would come back in to buy a car. Joke. James Sarvey: Arrogant, Rude, Inconsiderate, Unethical, just a few words to describe this senior sales manager. Tom Johnson: Wonderful, Knowledgeable, Friendly, Polite, Funny, Expert, so many more to describe how terrific this man is. Unfortunately, within a minute of James he destroyed the fabulous experience I was having. This one man killed a sale with his attitude and mouth as well as his utter cluelessness on how he was making us feel. I felt horrible for Tom but knew there was no way I would buy a car here until I handled the situation with higher management. Well I learned quickly why this man is where he is and why his behavior is acceptable. You see all the people that email you pretending they care and offering to inform Mr. Garth Blumenthal, either never do or if they do then clearly Mr. Blumenthal is ignoring the issues brought to his attention. A company is only as good as the expectations set from them. As a business owner that has grown a business to a relative size and has been fortunate enough to be able to afford much I learned that my business grows from what is planted. Fletcher Jones needs an involved owner, a new GM, and a good hard look at their sales managers. As for the owner, he needs to stop riding the "biggest MB dealer..." mantra and focus on Newport Beach as it is not the dealership that is making you ....... we are all aware. James Sarvey is a disgrace to the reputation Mercedes-Benz has built for itself. More over he is a disgrace to his profession and hinders his salespeople. BTW this review is from a March visit as I am still waiting for the GM call. More

Excellent Professional environment. Very accommodating. Great follow up. I walked away with a great car and learned a lot about the vechile. They washed the Professional environment. Very accommodating. Great follow up. I walked away with a great car and learned a lot about the vechile. They washed the car and filled the tank with gas before I drove off the lot. More

Truly Exceptional Service I have been going to to Fletcher Jones for my car needs for over 10 years and every time i return for new car lease/purchase service i receive from al I have been going to to Fletcher Jones for my car needs for over 10 years and every time i return for new car lease/purchase service i receive from all the staff is truly exceptional. I have purchased other cars from local dealers and they never come close to FJM's service. More

Exceptional Service Very professional and courteous. Very timely and brief during transition time of check-in and getting loaner. Expeditious time in servicing and callin Very professional and courteous. Very timely and brief during transition time of check-in and getting loaner. Expeditious time in servicing and calling when service completed. Excellent performance all through out!!! More

Customer Service Awful plus Hassle Cushman King is awful in customer service; he does not meet the USAA buying service "no hassle" promise. He scares off potential buyers with his atti Cushman King is awful in customer service; he does not meet the USAA buying service "no hassle" promise. He scares off potential buyers with his attitude. Very dissappointed. Denise Banner backed him up and why did she bring him in the office? Everything was going ok until she brought him in. I literally ran away from there after this guy tried to tell me what to do and judged me. No apology was even offered to me by either one of them. Very disappointed. This is not the USAA way and feel disrespected as a US Air Force Veteran. More

Friendly The job was done to my satisfaction . Daniel was very professional and fun to deal with . I will continue to use him in the future as well The job was done to my satisfaction . Daniel was very professional and fun to deal with . I will continue to use him in the future as well More

Great Service! Service was exceptional. Friendly and Professional. Thomas was on time with my appointment and he follow-up with a phone call afterward. Even receiv Service was exceptional. Friendly and Professional. Thomas was on time with my appointment and he follow-up with a phone call afterward. Even received a thank-you gift of flowers! More

Exceptional customer service From the moment we stepped out into the lot our experience was nothing but exceptional. Our salesman went out of his way to make sure we saw every ca From the moment we stepped out into the lot our experience was nothing but exceptional. Our salesman went out of his way to make sure we saw every car we wanted to see and drive. We seriously probably drove him crazy but he did everything we asked with a smile. We were there all day but it didn't feel that way at all. They negotiated with us but did what ever they could do to give us the deal we wanted. We left with even a better deal than we expected!!!! Thank you Fletcher Jones you never disappoint. More

Friendly and Professional Excellent customer relationship from sales to delivery. Very friendly environment. No pressure to close a deal. Go shop at other dealerships and then Excellent customer relationship from sales to delivery. Very friendly environment. No pressure to close a deal. Go shop at other dealerships and then come here. You will feel the significant difference. More