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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

June 09, 2016

Happy I got what I wanted, everything is straightforward, didn't have to wait that long. Everybody was helpful and very attentive. The two mentioned employe More

by Achanco444@aol.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arash Hashemi, Taylor Baffert
Jun 09, 2016 -

Fletcher Jones Motorcars responded

Congratulations on your new Mercedes-Benz! I am so pleased to hear that Taylor, Arash, and the rest of our team were able to help you find exactly what you wanted and delivered helpful and attentive service. Please feel free to contact us if any questions should arise. -Heather Lewis, Client Care Manager

June 09, 2016

Great Excellent, Dan is always knowledgeable and helpful. The service technicians is great and the place is always impecable. I wo u ld recommend this place More

by Quang To
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Schmidt
Jun 09, 2016 -

Fletcher Jones Motorcars responded

Thank you for taking the time to share about your experience with us. We strive to provide nothing less than the best, so it is a testament to our efforts to hear that Dan and our team are delivering knowledgeable and helpful service. Please do not hesitate to reach out if we can be of any further assistance, we are here to help. -Heather Lewis, Client Care Manager

June 08, 2016

Superb service Recently purchase a new C300 coupe. Was lead through the process by several knowledgable, courteous individuals and this was done in a very efficient More

by suzycm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Livadas, Trevor Wightman and guy who went through vehicle operation with me, Tom Johnson
Jun 09, 2016 -

Fletcher Jones Motorcars responded

Congratulations on your amazing new Mercedes-Benz! I'm sure we don't have to tell you what a head turner you chose. We are very appreciative of your feedback and recommendations of Alex, Trevor, and the rest of our team. We look forward to assisting you for years to come. -Heather Lewis, Client Care Manager

June 03, 2016

Routine maintenance Everything went according to plan. I was greeted very quickly when I brought my car in and the service as exceptional! Steve Henry is the best! More

by Colleen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henry
Jun 03, 2016 -

Fletcher Jones Motorcars responded

Thank you for taking the time to share your feedback with us. I am pleased to hear that Steve and our team were able to deliver exceptional and efficient service. Please do not hesitate to reach out if we can be of any further assistance. -Heather Lewis, Client Care Manager

June 01, 2016

EXCELLENT SERVICE! Tom Koss and Han Leef made our memorial weekend unforgettable!!! We were going back and forth with other dealers finding the right car that fits our n More

by Alexa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Han Leef, Tom Koss
Jun 03, 2016 -

Fletcher Jones Motorcars responded

Congratulations on your new Mercedes-Benz and welcome to a phenomenal brand! I'd like to thank you for taking the time to share about your experience and for the opportunity to help you find the car of your dreams. It is always nice to hear that Tom, Han, and the rest of our team were able to deliver such memorable service. We look forward to assisting you for years to come and are here to help if you should need anything. -Heather Lewis, Client Care Manager

May 29, 2016

Second purchase from Blake Malgren This is our second Mercedes purchase in less than 2 months. We are extremely satisfied with both of our transactions and experiences from start to fin More

by @ Time Buyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Blake Malgren, Mike Govan
May 31, 2016 -

Fletcher Jones Motorcars responded

Congratulations on your 2nd Mercedes-Benz from us in recent months! It is a true testament to our efforts to provide nothing less than the best when we receive such stellar feedback. Thank you for taking the time to share about your experience with Blake and our team and for your recommendations. We look forward to assisting you for years to come. -Heather Lewis, Client Care Manager

May 28, 2016

Excellant service experience The service at FJ is always outstanding. Car is ready when promised and always sparkling clean when you pick it up. I only have one complaint they a More

by Jim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Bates
May 31, 2016 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback about our service center. I am pleased to hear that our team is always providing outstanding service. I am concerned to hear about your radio stations. Our team would appreciate the opportunity to discuss further so that we can get a better understanding of the situation and to address it with our team. My service guest relations manager, Trevor Thornley, can be reached at 949-718-3175. We look forward to assisting you for years to come. -Heather Lewis, Client Care Manager

May 26, 2016

Happy camper!i Always love working with FJ. Everyone so helpful and courteous and patient. I have gotten many cars from FJ and will never go to another agency. More

by Walker 1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Dodgen
May 27, 2016 -

Fletcher Jones Motorcars responded

Thank you so much for sharing your feedback and for your loyalty. We truly appreciate the opportunity to earn every repeat visit as well as hearing that you love to work with us. Please feel free to contact us if we can be of any further assistance. -Heather Lewis, Client Care Manager

May 18, 2016

Truely Exceptional Rick Kilekas is the Best!! He goes above and beyond to give the most exceptional service!! I just purchased a new E400 and he was so patient, underst More

by Lagunalogan
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Natasha and Han Leef, Rick Kilekas
May 23, 2016 -

Fletcher Jones Motorcars responded

Congratulations on your new Mercedes-Benz! It is feedback like this that is a true testament to our continued efforts to provide nothing less than the best. Thank you for sharing about your experience with us and for your wonderful recommendations. As always, we are happy to help should you need any further assistance. -Heather Lewis, Client Care Manager

May 17, 2016

Outstanding Service My car was ready on time and beautifully detailed. Justine in the service department kept me informed and greeted me when I picked up the car. Jim Ant More

by JamesE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike McMullen, Justin Ringel, Justin Smyres
May 23, 2016 -

Fletcher Jones Motorcars responded

Thank you for sharing about your recent visit with us. It is always great to hear that Justin and our team could take such good care of you and your Mercedes-Benz. It is our mission to deliver nothing less than the best service. Please feel free to contact us if we can be of any further assistance. -Heather Lewis, Client Care Manager

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