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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

May 17, 2016

service Great service and is the best working with DAN. The pick up on scheduled . Very professional yes I recommend this dealership to every one for good More

by newport
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Schmidt
May 23, 2016 -

Fletcher Jones Motorcars responded

Thank you very much for your feedback and recommendations. It is really great to hear that Dan and our team continue to provide professional service. We look forward to assisting you for years to come. -Heather Lewis, Client Care Manager

May 12, 2016

Good service My service rep Rob Draper is the best. Drop off and pick up with scheduled appointment was easy. Very professional operation. I purchased my car More

by skidder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Draper
May 12, 2016 -

Fletcher Jones Motorcars responded

Thank you so much for your kind feedback. It is always great to hear that Rob and our team have continued to provide nothing less that best service and earn your loyalty. As always, please feel free to reach out if we can be of any further assistance. -Heather Lewis, Client Care Manager

May 06, 2016

Everything we're done in a professional manner Mostly because the service advisor Steve Henry, he has been my service advisor since I had my 1988 420sel, and the other two E class. He explains the More

by Tonychao
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henry
May 10, 2016 -

Fletcher Jones Motorcars responded

Thank you for taking the time to share your feedback with us. That is so wonderful to hear that Steve and our team have been providing great service for so many years and that you are enjoying our great amenities. We look forward to continuing to assist you in the future and are here to answer any questions that should arise. -Heather Lewis, Client Care Manager

April 29, 2016

First class Fletcher jones is a first class car buying experience. I would certainly go back and buy a car from fletcher jones. I will also get my car serviced at More

by Brad219
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Taylor, Arash Hashemi
Apr 29, 2016 -

Fletcher Jones Motorcars responded

Thank you for your great feedback. I am always happy to hear that our team could deliver such an exceptional experience and that we could earn the opportunity to assist you in the future. If any questions should arise, please feel free to reach out to us. -Heather Lewis, Client Care Manager

April 29, 2016

Excellent service, friendly staff, great reception Enjoyed my free coffee and free water :) Keep up the good work. See you soon in the near future. More

by Ammarbenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
May 02, 2016 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback with us. I am happy to hear that our team continues to provide excellent, friendly service and that you are enjoying our fine amenities. We look forward to assisting you with any help you may need from us anytime. -Heather Lewis, Client Care Manager

April 28, 2016

Customer Focused From the moment I walked on the lot I was welcomed, not harassed. Sean Haifi to the time to answer all my questions and guide the process instead of More

by B8s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Haifi
Apr 29, 2016 -

Fletcher Jones Motorcars responded

Congratulations on your new Mercedes-Benz! It is certainly part of our mission to provide a pleasurable experience to our guests with every visit and is a testament to our efforts to hear that Sean and our team could deliver on that for you. Thank you so much for sharing about your experience. Please do not hesitate to contact us if we can be of any further assistance. -Heather Lewis, Client Care Manager

April 27, 2016

Efficient & Trustworthy These are the things I appreciate about FJ service: - early morning hours (7:00 am) - easy communication through text, email & phone - quick turnar More

by Miriam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie Hurstrom
Apr 27, 2016 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback with us. I am pleased to hear that you are enjoying our great amenities. As always, please feel free to reach out if we can be of any further assistance. -Heather Lewis, Client Care Manager

April 25, 2016

Keep building these great cars! I appreciated Denise Banner's honest and responsive service. My order was correct and I received accurate updates regarding the ETA for delivery. Th More

by Phantomgrey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam, Denise Banner
Apr 25, 2016 -

Fletcher Jones Motorcars responded

Thank you for taking the time to share your feedback with us. I am very happy to read that Denise was able to provide honest and responsive service during the ordering process of your Mercedes-Benz. I am sorry to hear that it took some time, but that was out of our control. Believe me, if we had any influence, we would have made efforts to expedite the process. If any questions should arise, please feel free to contact us. -Heather Lewis, Client Care Manager

April 23, 2016

Euro Delivery Lorna was very helpful and professional with our First European Delivery. She helped us book a car in short notice. Though it usually takes 4 months More

by Rob Huang
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lorna Farthing
Apr 25, 2016 -

Fletcher Jones Motorcars responded

Congratulations on your upcoming trip! I hope that you enjoy such a unique and exciting adventure. We are so appreciative of such wonderful feedback, it truly makes our efforts all worth it at the end of the day. I am pleased to hear that Lorna was able to go above and beyond to make arrangements for you. We look forward to hearing about your trip and are here to help when you need us. -Heather Lewis, Client Care Manager

April 17, 2016

Very responsive service with a fast turnaround Dan Schmidt did a great job of coordinating my service with my tight schedule. My E400 service was finished ahead of the time estimated for service. C More

by Jac123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Schmidt
Apr 22, 2016 -

Fletcher Jones Motorcars responded

Thank you for sharing about your recent service visit with us. We pride ourselves in accommodating our clients and their vehicles and providing efficient service, so I am pleased to hear that Dan was able to deliver just that for you. We are here to help if we can be of any further assistance. -Heather Lewis, Client Care Manager

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