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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

April 15, 2016

rob Draper is the best! rob draper has is the go to guy in the service Department he is knowledgeable, friendly and always delivers the best results while our cars have been More

by blondie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Draper
Apr 22, 2016 -

Fletcher Jones Motorcars responded

It is always so great to hear that Rob and our team continue to provide exceptional service when you visit us. I really appreciate such wonderful feedback and recommendations. As always, please do not hesitate to contact us if we can be of any further assistance. -Heather Lewis, Client Care Manager

April 15, 2016

Like comparing the Holiday Inn to the Ritz After shopping 2 other Mercedes dealerships, I came to Fletcher Jones, since they had a larger inventory. I didn't realize there would be such a diffe More

by ddub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jin Choi, Chris Lanza, Paul Gulo, Joshua Sacro
Apr 22, 2016 -

Fletcher Jones Motorcars responded

Congratulations on your new Mercedes-Benz! I hope that you are enjoying your perfect car. I really appreciate your taking the time to share your feedback about your experience with Paul, Jin, Chris, Josh, and the rest of our team. If we can be of any further assistance, please feel free to reach out. -Heather Lewis, Client Care Manager

April 14, 2016

Impeccable Service there is no doubt that providing excellent service is the top priority. Every person I had contact with with polite and well trained. Thank you! More

by Strimb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Schroeder
Apr 22, 2016 -

Fletcher Jones Motorcars responded

Thank you for taking the time to share your feedback. You are absolutely correct that our top priority is to provide excellent service. I am always so pleased to hear we were able to exceed expectations and earn such recommendations. We are here to help if any questions should arise. -Heather Lewis, Client Care Manager

April 08, 2016

excellent service The sales team was great and thoroughly explained everything and everything went smooth. Especially appreciated they listen to my needs and worked a More

by Tocool123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christine Nolden
Apr 22, 2016 -

Fletcher Jones Motorcars responded

Thank you for sharing about your recent visit with us. It is our mission to provide our guests with nothing less than exceptional service, so I am very appreciative to hear that our team made sure to listen to your needs and made you feel comfortable. If any questions should arise, please feel free to reach out. -Heather Lewis, Client Care Manager

April 06, 2016

Phenomenal Service Excellent service as always ! Mr. Bob Evans and his service professionals provided exemplary customer service and communication during the whole pro More

by Varico
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leslie Lorenson, Bob Evans
Apr 22, 2016 -

Fletcher Jones Motorcars responded

Thank you so much for sharing your feedback with us. Our team takes so much pride in the exceptional service that we provide and I am very pleased to hear that we continue to deliver just that for you. Your recommendations of Bob and our team are always appreciated. As always, if any questions should arise, we are here to help. -Heather Lewis, Client Care Manager

April 05, 2016

New purchase . Pleasant and professional. From the test drive to the purchase we received great service with very knowledgeable staff. This was our first experi More

by E&C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Gulo, Mike Govan, Nicholas DiNapoli
Apr 05, 2016 -

Fletcher Jones Motorcars responded

Hello, Thank you for taking time to rate and review us! We're so excited you gave us the opportunity to show you the true Fletcher Jones Difference and that as a result to your great first impression, you are considering coming to us again. Congratulations on your new vehicle, please don't ever hesitate to contact us should any future questions arise! -Heather Lewis, Client Care Manager

April 04, 2016

Return Customer Vic Goldsein helped me back in 2003 and he was great l asked for him again to help with a new purchase, Vic is very knowledgeable very nice and helpf More

by london
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vic Goldstein
Apr 05, 2016 -

Fletcher Jones Motorcars responded

Hello, Wow, what a great 13 year relationship you've had with Vic! Thank you so much for stopping by our store again and for the loyalty you've placed in us. We are so appreciative that you'd think of coming in to see us again as a result of Vic's world-class service. As always, please don't hesitate to contact us should any future questions arise! -Heather Lewis, Client Care Manager

March 29, 2016

Im so happy with my purchase. excellent experience. Everybody was super nice, knowledgeable, and genuinely helpful. Would definitely recommend the Fletcher Jones dealership. Im so More

by jemlove123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Brennan, Jeremic Vladan
Apr 05, 2016 -

Fletcher Jones Motorcars responded

Hello, Thank you for sharing your feedback with us! I'm so pleased to hear of your excellent experience here and that we've earned your highest recommendations. Congratulations on your newest purchase, please don't hesitate to contact us if you ever have any questions! -Heather Lewis, Client Care Manager

March 28, 2016

misleading and really bad. lied to. called one time, then had over 4 people harass me. was told one thing by one person, another thing by another. all wrong. will More

by mermaidmary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tommy Tran, Matt Jameson
March 27, 2016

I was treated very well and everything went smoothly Doing business at Fletcher Jones was a pleasure. My sale person Richard Greenstein was a pleasure to work with. Had a great test drive, when I decided More

by rhuberman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Govan, Richard Greenstein
Apr 05, 2016 -

Fletcher Jones Motorcars responded

Hello, Congratulations on your new vehicle! I'm so pleased to hear you had a wonderful time working with Richard and that your leasing process was an overall fantastic one. If you ever have any questions about your new vehicle, any functions or any questions in general, please know you are more than welcome to contact us! -Heather Lewis, Client Care Manager

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