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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

March 26, 2016

Great service at a fair price. Nice to have an experienced service advisor like Richard Uhl to take get the job done right and delivered on time. He is a great employee. More

by Larry Basche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Uhl
Apr 05, 2016 -

Fletcher Jones Motorcars responded

Hi Larry, Thank you for sharing your feedback with us! I'm so pleased to hear of your pleasant visit working with Richard Uhl and that he provided you the best service possible throughout your servicing needs. We look forward to working with you again, please don't hesitate to contact us should you ever have any questions. -Heather Lewis, Client Care Manager

March 21, 2016

Smooth Process I was met with Shelly at the door and immediately accommodated me. I had an appt with Eric but Shelly took care of everything from the test drive expe More

by Edmund
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shelly Ball
Mar 21, 2016 -

Fletcher Jones Motorcars responded

Hi Edmund, Thank you for stopping by to share your experience with us. I'm so happy our staff members, Eric and Shelly, took such wonderful care of you and that your overall experience was very pleasant. Congratulations on your new vehicle, please don't hesitate to contact us should you ever have any questions! -Heather Lewis, Client Care Manager

March 17, 2016

Painless Experience Ali was great. He made the experience of getting a car fun and painless. We got a great deal and not much haggling. Thank you Ali. More

by BenzOnly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ali Moraveji
Mar 21, 2016 -

Fletcher Jones Motorcars responded

Hello, Thank you for sharing your positive feedback with us! We know the car purchasing process can be very painful, so it's wonderful to hear that we turned this right around for you with our quality care. Congratulations on your newest purchase, if we could be of any other service to you, please don't hesitate to contact us! -Heather Lewis, Client Care Manager

March 13, 2016

Great with Quality Treated my Daughters with respect..Sean is a man of quality, style and respect...Was always checking on me unlike a typical dealership....Thank You I' More

by Mater coast
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Haifi
Mar 16, 2016 -

Fletcher Jones Motorcars responded

Hello, Thank you for sharing your feedback with us! We truly strive to provide world-class service, so it's really wonderful to read Sean met your expectations and made you feel right at home. If we could be of any other service to you, please don't hesitate to contact us! -Heather Lewis, Client Care Manager

March 07, 2016

Always spot on I really appreciate working with Fletcher Jones. Called Team James Sullivan on Wednesday and let him know what vehicle I wanted, completed a credit ap More

by sulu32169
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Esther Oh and Max , James Sullivan, Leslie Lorenson
Mar 09, 2016 -

Fletcher Jones Motorcars responded

Hello, Wow your third purchase with us, thank you for your loyalty! I'm so happy you had such a pleasant experience with us again and that team James Sullivan delivered world-class service to ensure we met your expectations. Congratulations on your newest car, please don't hesitate to contact us if you ever have any questions at all. -Heather Lewis, Client Care Manager

March 06, 2016

superb and utterly professional but also warm and friendly My sales rep Rick was incredible. He got me what I wanted at the price I wanted. Mike in Financial got me out in a jiffy. so satisfaction all aroun More

by natalie1029
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
scott ribble, Rick Kilekas, Mike Govan
Mar 09, 2016 -

Fletcher Jones Motorcars responded

Hi Natalie, Thank you for sharing your experience with us! I'm very happy to hear Rick was an incredible person to work and that he made your visit here a satisfying one. Congratulations on your newest vehicle, please don't hesitate to contact us if we could be of further service to you. -Heather Lewis, Client Care Manager

March 05, 2016

Service experience at FJ Excellent experience as usual. Car in and out and done right the first time. Finished at the time promised. Best part car came out of shop clean a More

by Mbowner
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Rick McLellan
Mar 09, 2016 -

Fletcher Jones Motorcars responded

Hello, Thank you for allowing us to service your vehicle again, we are so appreciative of your loyalty. I'm very pleased to read that your service visit was held to the same professional standards you've always experienced and that you have remained happy with us. If we could be of any other service to you or if you have any questions at all, please don't hesitate to contact us. -Heather Lewis, Client Care Manager

March 04, 2016

First class service , all the time. Excellent service , as always, from Toni Irvani and Steve Henry. Consistently prompt, courteous and professional. The availability of free loaner of t More

by Austin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henry, Tony Irvani
Mar 09, 2016 -

Fletcher Jones Motorcars responded

Hi Austin, Thanks for taking time to share your feedback with us! I'm very pleased that you received excellent service from Tony and Steve and that you also enjoyed our benefit of being supplied a courtesy Mercedes-Benz vehicle during your wait. We look forward to seeing you again soon, please don't hesitate to contact us in the meantime if any questions arise! -Heather Lewis, Client Care Manager

February 28, 2016

Service As usual Katlyn is wonderful and exceeds my expectations everytime. I am a busy mom and am always on the run, Katelyn always gets my car ready so I c More

by Merz girl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katelyn Truong
Mar 01, 2016 -

Fletcher Jones Motorcars responded

Hello, Thank you for sharing your feedback with us! I'm very pleased to read Katlyn always takes wonderful care of you and exceeds your expectations time after time. We certainly look forward to seeing you again soon, please don't hesitate to contact us should you ever have any future questions. -Heather Lewis, Client Care Manager

February 27, 2016

Great Customer Service Brandon Hale And The Hale Group Are Great I've Been Buying Cars For 12 Years At Fletcher Jones Starting With Eric Hale 1ST Class Dealership From Sal More

by CJA 52
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manikas, Rick Kilekas, Brandon Hale, Tony Korona, Dan Dodgen, Joshua Sacro
Mar 01, 2016 -

Fletcher Jones Motorcars responded

Hello, Wow, twelve years with us?! You're practically like family here! I'm so honored to have received your loyalty and that you've had such a wonderful experience working alongside Brandon Hale and his team all these years. We're sure you already know this, but if we could ever be of further service to you, please don't ever hesitate to contact us! -Heather Lewis, Client Care Manager

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