Fletcher Jones Motorcars

The Way It Should Be Done I am not writing this just to say that purchasing a vehicle for my wife with Fletcher Jones Motor Cars was the best car buying experience we have ever I am not writing this just to say that purchasing a vehicle for my wife with Fletcher Jones Motor Cars was the best car buying experience we have ever had. I am also writing this to say that I am viewing this as a new business association. I would begin by telling everyone that I intend to visit them again when I decide to purchase a Mercedes-Benz for myself. Paul Brown was professional, courteous and truly concerned that he get us the best deal possible. More

Prompt repair They replaced the steering lock module on my 2009 C300 with less than 60,000 miles on it. Because this was a failure which was considered to be very p They replaced the steering lock module on my 2009 C300 with less than 60,000 miles on it. Because this was a failure which was considered to be very premature and a failure seen on other Mercedes of this model, prompt repair and extended warranty consideration was given. More

Exceptional experience I've been a customer of this dealership for the past 20 years. I always had an excellent experience with sales people and managers alike. They always I've been a customer of this dealership for the past 20 years. I always had an excellent experience with sales people and managers alike. They always strive to give you the best personal attention . Not only they explain each vehicle's characteristics and specifications thoroughly but also they treat you as family and make sure you get the best vehicle for your particular situation or need. I truly congratulate you for this exceptional service and look forward to be your loyal customer in the years to come. More

Smog check told me I need work???? Was told upon getting a smog check from a new place that the car needed immediate work. Was given 2 business cards of the smog persons friend down th Was told upon getting a smog check from a new place that the car needed immediate work. Was given 2 business cards of the smog persons friend down the street. Who knows? Took the car in to FJ to double check. Something was wearing out....not emergency but since I am on freeways much of the time I had it fixed. Very Glad I had the work done...all went smoothly and I received great service.. Thank You More

Extremely professional, friendly and helpful! Eric Gastineau is the BEST! This is the second Mercedes that I have purchased through him. I would not deal with anyone else. He's very patient in sp Eric Gastineau is the BEST! This is the second Mercedes that I have purchased through him. I would not deal with anyone else. He's very patient in spending a great deal of time with me explaining the technology and always answers his cellphone when called! Fletcher Jones must keep him! More

Superb service and reliability We just moved to US and James 'JB' Siribandan was our sales rep who helped us to get our first car here. He has been super helpful and get us lots of We just moved to US and James 'JB' Siribandan was our sales rep who helped us to get our first car here. He has been super helpful and get us lots of extras to make sure we are well taken care of. Very professional and very well organised. We got a loaner car while we were finalising our insurance so we could be mobile - another much appreciated help from 'JB' ! The delivery specialist, Christopher Dvorscak, was super friendly and really knows his Mercedes cars ! We are not first time owner of Mercedes but he taught me new functions and features of the car, although he couldn't change the temperature to C while maintaining the speedometer at mph. ;-) I highly recommend this dealership for a customer centric purchase ! More

It was good Experience was good and dealership handled the return of a factory authorized lemon vehicle and worked hard to get it replaced . It was a challenging Experience was good and dealership handled the return of a factory authorized lemon vehicle and worked hard to get it replaced . It was a challenging experience More

Great experience and no pressure We purchased a 450 GL last year and were so pleased with the service that we knew our next car purchase would be at your dealership. We asked Eric to We purchased a 450 GL last year and were so pleased with the service that we knew our next car purchase would be at your dealership. We asked Eric to keep an eye out for a 911 S Cabriolet and let us know if one came into the dealership. Eric kept us in mind for about a year and let us know a nice Cabriolet had come in. As it turned out Eric was not in this past Saturday however we found ourselves talking to Daniel DeConti while were waiting to view the car and he took over the process to make sure we saw the car and drove it. Thomas Koss aided in the test drive and showing us all the features of the car and the two gentlemen made our purchase seamless. My wife, daughter Taylor and myself were treated above our expectations and expect our future purchases will be made at your dealership. Thank you for a perfect experience again. More

Top notch service dept. I have trusted my e class to Stephanie hurstrom for the last several years. Always professional and honest. Easy to schedule appointment and vehicle r I have trusted my e class to Stephanie hurstrom for the last several years. Always professional and honest. Easy to schedule appointment and vehicle ready when promised. More

I LOVE my new ride! My salesman, Paul Dillman, made the process so quick and smooth. Can't believe that within an hour, I fell in love with my new car, bought it, signed My salesman, Paul Dillman, made the process so quick and smooth. Can't believe that within an hour, I fell in love with my new car, bought it, signed all papers and I was out the door with it! THAT WAS THEEEEE SMOOTHEST TRANSACTION I HAVE EVER HAD BUYING A CAR. THANK YOU!!! More