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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

January 19, 2016

Thanks for my DREAM car :) Walked in on a Sunday afternoon and walked out with my dream car in less than 1 hour (with a great deal!). Everyone was incredibly professional and ac More

by daffy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arash Hashemi, Bradley Cooper, Ari Kain
Feb 10, 2016 -

Fletcher Jones Motorcars responded

Hello, Congratulations on your dream car, I truly hope you're enjoying it! The fact that you got in and out in an hour is amazing and to top it off, with a great deal. I'm so thrilled everyone was professional and accommodating to your needs as well. If we could be of further service to you or if you may have any questions, please don't hesitate to contact us! -Heather Lewis, Client Care Manager

January 16, 2016

A service I have been a customer if FJ for 25 years. Steve Henry has been my service adviser for 20 years. I have had the very best customer service at FJ. All More

by Susanvanderp
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve Henry
Feb 03, 2016 -

Fletcher Jones Motorcars responded

Hello, Wow, 25 years!? That's truly incredible, you're practically family! Thank you so much for being a guest all these years and for the loyalty. We know servicing your vehicle can be a difficult task without trust, so it's amazing to read of your lasting friendship with Steve Henry. We're sure you already know this, but if you ever have any questions or if we could be of further service, please don't hesitate to contact us. -Heather Lewis, Client Care Manager

January 13, 2016

Team Alex In 2010 Alex and his team took great care of my-taking the mystery and hassles out of buying a new car. Alex, I am ready for my next Mercedes Adven More

by ppdgator
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Livadas
Jan 13, 2016 -

Fletcher Jones Motorcars responded

Hello, Thank you for sharing your experience here at Fletcher Jones Motorcars! We definitely know purchasing a vehicle can be full of hassles, so it's wonderful to read this wasn't the case for you here back in 2010. Whenever you'd like to stop by for your next Mercedes-Benz adventure, we will certainly be here waiting! Please don't hesitate to give us a call should you have any questions, we are always here to help! -Heather Lewis, Client Care Manager

January 09, 2016

Outstanding experience!! My experience was first class!! Above and beyond what is expected at a dealership. Kamran Tabesh is a very kind professional gentleman .His help and a More

by Hilaryjc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamran Tabesh
Jan 13, 2016 -

Fletcher Jones Motorcars responded

Hello, Congratulations on your E400, what an impressive vehicle! I'm so thrilled to read of your great experience working alongside Kamran and that he was able to exceed your service expectations. We are definitely so lucky to house some of the most caring employees who strive to make all our guests feel welcomed and taken care of, so it's wonderful to read this is what you have experienced here. If we could ever be of further service or if you may have any questions, please don't hesitate to give us a call! -Heather Lewis, Client Care Manager

January 05, 2016

World's top-selling M-B dealership for a reason! What a great car-buying experience! Even when the negotiations got to the make-or-break point, Rick Kilekas handled himself like a true professional. More

by Titan Fan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kilekas
Jan 13, 2016 -

Fletcher Jones Motorcars responded

Hello, Congratulations on your new vehicle, we most certainly hope you are fully enjoying it! I'm so happy to read of your wonderful visit working alongside Rick despite your disagreement with NBA teams (so comical!). We definitely look forward to seeing you again soon, please don't ever hesitate to contact us should any future questions arise. -Heather Lewis, Client Care Manager

December 26, 2015

Quick and Painless Paul was the right man for the job. He spent several hours with my wife and I months before the purchase. He went over the different vehicles and opti More

by happy merc
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Dillman, Bradley Cooper
Dec 29, 2015 -

Fletcher Jones Motorcars responded

Hello, Thank you for sharing your experience here at Fletcher Jones Motorcars with us! I am so pleased to read that Paul and Bradley teamed up together to make your visit such a wonderful one and that they were both so pleasurable to work with. Should any future questions arise, please don't hesitate to give us a call, we would love to help! -Heather Lewis, Client Care Manager

December 24, 2015

excellence If you are looking for excellence (the best) in sales and service Buy your Mercedes from Flecher Jones The personnel are nothing but the best More

by tf1986
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Atticus Firey
Dec 29, 2015 -

Fletcher Jones Motorcars responded

Hello, We are so honored to be considered the best and to work with such wonderful guests like yourself! It's great to read that you would recommend both our sales and service departments and that you are very happy with us. If we could ever be of any further service or if any future questions arise, please don't hesitate to give us a call! -Heather Lewis, Client Care Manager

December 23, 2015

Excellent Customer Service! I have owned 3 Mercedes Benz and have been a loyal Fletcher Jones customer for several years!! Steve Henry is by far the best!! He offers excellent More

by maltese
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henry
Dec 29, 2015 -

Fletcher Jones Motorcars responded

Hello, Wow, thank you so much for being a loyal Fletcher Jones guest for several years! I'm so happy to read you've found trust in Steve Henry and that you wouldn't take your vehicle anywhere else but here for your service needs. Thank you for allowing us to receive your highest recommendations, if you ever have any questions please don't hesitate to give us a call! -Heather Lewis, Client Care Manager

December 23, 2015

Excellent service Excellent service,at Fletcher Jones. Service Advisor Ed Hill takes the time to go over what is needed, ready when he said it would be. More

by Indyjreed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ed Hill
Dec 29, 2015 -

Fletcher Jones Motorcars responded

Hello, Thank you for sharing your service experience here at Fletcher Jones! It's so great to read of your happiness with your service adviser Ed Hill and that he takes his time to go over everything that's needed and is very informative. If we could ever be of any other service, please don't hesitate to give us a call, we would love to help! -Heather Lewis, Client Care Manager

December 14, 2015

Wonderful experience!!! Tony Payan made the experience a pleasurable one for me. He was mindful of my time and expedited my process. The paperwork was handled efficiently a More

by Jackiehardyre
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Payan
Dec 14, 2015 -

Fletcher Jones Motorcars responded

Hi Jackie, Thank you so much for taking time to review your experience here at Fletcher Jones Motorcars! I'm so glad to read Tony made your visit a pleasurable one and that he expressed his concerns in making you happy as his number one priority. If we could ever be of any further service, please don't hesitate to contact us. -Heather Lewis, Client Care Manager

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