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Fletcher Jones Motorcars
Newport Beach, CA
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,429 reviews
December 11, 2015
Another great service experience My engine light came on late Sunday, on the way to a holiday party. I left the car with Leslie Tuesday afternoon, with the added request for a complet My engine light came on late Sunday, on the way to a holiday party. I left the car with Leslie Tuesday afternoon, with the added request for a complete detail. Wednesday, Leslie told me the thermostat needed to be replaced and the car would be ready at six. I picked it up Thursday morning. My car runs well and the detail was beautiful. The minute I got behind the wheel I remembered why I chose this car and love it so much. Another great service. Another outstanding job by Leslie and Fletcher Jones. More
by cdmwalker
Employees Worked With
Leslie Lorenson
December 11, 2015
Amazing customer service! Justin and the whole team went above and beyond and did an amazing job! The best customer service experience I can remember. Really great job! Justin and the whole team went above and beyond and did an amazing job! The best customer service experience I can remember. Really great job! More
by LOEOS
Employees Worked With
Justin Ringel
December 08, 2015
Peter was great Detailed my car inside, outside, underside, turned out terrific, looks new again. Recommended repairs were completed on time. Peter in Service is a po Detailed my car inside, outside, underside, turned out terrific, looks new again. Recommended repairs were completed on time. Peter in Service is a positive asset to the Dealership. More
by Madeline N.
Employees Worked With
Peter Dillion
December 07, 2015
Best experience! From the moment I met Tommy to the close of the deal driving away was maybe 2 hours tops! It was not rushed but smooth imformatuve and incredible easy From the moment I met Tommy to the close of the deal driving away was maybe 2 hours tops! It was not rushed but smooth imformatuve and incredible easy process! I felt I was treated with respect and given an incredible deal! Thank you so much for considering my referral from Karen Tomokins! More
by Debbiebaugh
Employees Worked With
Tommy Tran, Bradley Cooper
December 07, 2015
Tommy tran is wonderful !! They pride themselves on customer service. Great price. Less sales pitch. Hit to the point. Great cars too. Would buy with them again!!! Speedy financ They pride themselves on customer service. Great price. Less sales pitch. Hit to the point. Great cars too. Would buy with them again!!! Speedy finance. Like the Thai tea and free car wash. More
by Huntingtonbeachdoc
Employees Worked With
Tommy Tran
December 06, 2015
Friendly and helpful! I got my dream new car with John's help. He was so patient with me and my mom. He tried to help us as much as he can in every way. He was so friendly I got my dream new car with John's help. He was so patient with me and my mom. He tried to help us as much as he can in every way. He was so friendly and honest. I will definately refer my friends and family to John. More
by Jyoon_6889
Employees Worked With
John Halaka
December 05, 2015
Excellent service experience Usually getting a car serviced is not an experience I consider fun but going to Fletcher Jones is a luxurious experience I looked forward to. Everybod Usually getting a car serviced is not an experience I consider fun but going to Fletcher Jones is a luxurious experience I looked forward to. Everybody is friendly and courteous. The service and pricing was great and unmatched. More
by MiaH
Employees Worked With
Randy Lemus
December 05, 2015
Great Srevice Experience I came 2 consecutive Fridays for 2 different computer issues. Rigo was very helpful on both visits and showed me every step of the service process wit I came 2 consecutive Fridays for 2 different computer issues. Rigo was very helpful on both visits and showed me every step of the service process with professionalism and enthusiasm. More
by Noahdonaldson
Employees Worked With
Rigo Hernandez
November 29, 2015
Exceptional Service Pon Shen is terrific. He worked with me to pre-order a car with my existing lease coming to an end. I selected the brand new GLC. We went after Thanks Pon Shen is terrific. He worked with me to pre-order a car with my existing lease coming to an end. I selected the brand new GLC. We went after Thanksgiving to get it. It was beautiful and many people tried to take it out from under me!!! The whole experience took less than 1.5 hours. I could not be happier. Mike Govan in Finance rounded out an amazing experience. More
by Robmcdonald1964
Employees Worked With
I can't recall but the guy who showed us the details was super nice , Pon Shen, Mike Govan
November 24, 2015
New SUV purchase Friendly and very good knowledge of the product. Made every effort provide us all the information we needed to make our final decision. Thank you, Friendly and very good knowledge of the product. Made every effort provide us all the information we needed to make our final decision. Thank you, Sam. More
by Jon
Employees Worked With
Sam Udonkuku
