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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

November 24, 2015

Excellent Service Michael, Eric and Bradley were an amazing team to work with, I couldn't ask for better, more respectful treatment from these three. I look forward to More

by 1RubyBuby
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Rosenthal, Mike McMullen, Bradley Cooper
Nov 27, 2015 -

Fletcher Jones Motorcars responded

Hello, Congratulations on your purchase, we most definitely look forward to seeing you again for your next purchase. I am so happy to read Michael, Eric and Bradley all worked together to provide you with a great experience full of respectful treatment. If you ever have any future questions, please don't hesitate to give us a call! -Heather Lewis, Client Care Manager

November 23, 2015

very quick john is the best service agent ever. He is the reason why I use Fletcher Jones It is also close to where I live and is co convenient. More

by skater
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jon Derbyshire
Nov 27, 2015 -

Fletcher Jones Motorcars responded

Hello, Thank you so much for taking time to review your overall happiness with us! It's so great to read John has been of great service to you and the primary reason you will continue coming back to Fletcher Jones Motorcars. If you ever have any questions, please feel free to give us a call, we would love to help! -Heather Lewis, Client Care Manager

November 14, 2015

Dan and Eddy were the best My car leasing experience was completely painless ... Which is saying a lot!! They made sure I got the car I wanted and more. Thanks guys. More

by Lisafoster
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I already had service rep since my trade in was serviced at Fletcher Jones, Brandon Hale, Eddie Adolf, Bradley Cooper, Garth Blumenthal, Dan Dodgen
Nov 19, 2015 -

Fletcher Jones Motorcars responded

Hi Lisa, Congratulations on your new car! I'm so happy to read Eddie, Bradly, Dan, Garth and Brandon were able to team up to provide you such a wonderful experience and helped you get the car you wanted. If you ever have any questions, please don't hesitate to give us a call! -Heather Lewis, Client Care Manager

November 13, 2015

Ray Schroder = Fletcher Jones Excellence I have been taking my car to Ray for the past several years. When I moved from Newport Beach to Santa Monica I tried a service center in my new area. More

by Gaylle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Schroeder
Nov 19, 2015 -

Fletcher Jones Motorcars responded

Gaylle, Wow thank you so much for making the drive out to Newport from Santa Monica! We are so happy to read you have found so much trust in Ray to continue servicing your vehicle. Please don't ever hesitate to give us a call if you ever have any questions. -Heather Lewis, Client Care Manager

November 10, 2015

don`t don't make limits on the car washes I love the car wash , I live in Lake Forest very close to another dealer that will do the car wash . More

by trish miller
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Rick Kilekas, Jon Derbyshire
Nov 17, 2015 -

Fletcher Jones Motorcars responded

Hi Trish, Thank you for your recent service visit with Derby and online review. It was great speaking with you today after seeing your comments on the Complimentary Car Wash. I am glad that we were able to provide you with an overview of the Preferred Owner’s Benefits including the length of time that they are valid for. If you have any questions in the future please feel welcome to contact Derby or myself and we look forward to seeing you during your next trip to service or the Car Wash. Kind Regards, Trevor Thornley Guest Relations Manager

November 05, 2015

Service Advisor - Dan Schmidt is Fabulous! In the last five years we have serviced 7 Mercedes Benz vehicles at Fletcher Jones Newport Beach. (Each time under the Tender Loving Care of Dan Schmi More

by SoCalCBee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dan Schmidt
Nov 05, 2015 -

Fletcher Jones Motorcars responded

Hello, I'm so happy your vehicles have required very little maintenance, but sad you haven't had much interaction with Dan! It's definitely a good thing you haven't, but so wonderful to hear he has provided quality service year after year. Thank you for choosing us, we look forward to seeing you again! -Heather Lewis, Client Care Manager

November 04, 2015

Serving my E350 My service advisor Jim Uhl is the reason I love Fletcher Jones in Newport Beach CA. HE takes care of everything promptly, and professionally. However More

by Joncie Donenfeld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Uhl, Pon Shen
November 02, 2015

They bent over backwards to find me my car. It seems that the color combo I was looking for in the S class was impossible to get unless I was to special order it. Kamron was diligent in his se More

by SharonS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamran Tabesh
Nov 05, 2015 -

Fletcher Jones Motorcars responded

Sharon, Wonderful! Congratulations on your new car, not to mention the ONLY one in the country in your color selection! I'm so glad Kamran was able to find this for you and that you are loving your new car. As always, please don't hesitate to contact us should any questions arise! -Heather Lewis, Client Care Manager

October 30, 2015

David Varjoy is great! Our sales consultant does an exceptional job - he is knowledgeable, friendly and oh so helpful. He is the only sales consultant that we will use when More

by Godavid
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Varjoy, Joshua Sacro, Mike Govan
Nov 05, 2015 -

Fletcher Jones Motorcars responded

Hello, Congratulations on your new car! I'm so happy David Varjoy has provided exceptional service and that you will consider working with him again. Purchasing a car can be a painful process, so I'm happy we were able to flip that standard and make it an enjoyable one. -Heather Lewis, Client Care Manager

October 29, 2015

Pleasant Experience Everyone that helped us was very polite and very helpful from the salesperson, Fred, to finance and delivery specialist Josh. Stress free experience. More

by bill
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Fred Fazli, Joshua Sacro
Nov 05, 2015 -

Fletcher Jones Motorcars responded

Bill, Thank you for stopping by Fletcher Jones Motorcars and for the review. I'm happy to read of your pleasant, stress free experience and all the great employees you met along the way including Fred and Josh. Should any questions arise, please don't hesitate to give us a call! -Heather Lewis, Client Care Manager

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