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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

October 28, 2015

My experience was World Class My Service Advisor Robert delivered on every promise. He kept me informed through the repair process and even came out to thank me at my car even thou More

by Wes0228s
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Draper
Nov 05, 2015 -

Fletcher Jones Motorcars responded

Hello, I'm so happy to read Robert has been able to deliver every promise made to you. Here at Fletcher Jones, we strive to deliver world class service, and it looks like we've just about met your expectations! Please don't hesitate to contact us should you have any future questions! -Heather Lewis, Client Care Manager

October 20, 2015

A class act I have purchased or leased a lot of new cars over the years and this by far was the most stress-free, enjoyable and easiest experience. I did a lot o More

by jj
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Roach, Eddie Adolf, Dan Dodgen
Oct 26, 2015 -

Fletcher Jones Motorcars responded

JJ, Thank you for your feedback! I'm so pleased to hear that Dan and Eddie took excellent care of you during your visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

October 15, 2015

Amazing once again!! The experience I had at Fletcher Jones Mercedes Benz was exceptional! I'm so thankful to be able to purchase a car with such ease. I am now enjoying More

by Northernlitesgal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam, Thomas Carnevale
Oct 26, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback! I'm so pleased to hear that you had an exceptional experience working with Thomas and Sam here at Fletcher Jones Motorcars. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

October 09, 2015

Tony Irvani When I purchased my 1965 SL 230, I was shocked to notice that no one in town (not even MB Classic Center in Irvine) would bother to take a look at let More

by Kevin E.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tommy Tran, Tony Irvani
Oct 26, 2015 -

Fletcher Jones Motorcars responded

Hi Kevin, Thank you for taking a moment to share your feedback. I'm very pleased to hear that Tony was able to take care of your Mercedes-Benz and we thank you for your loyalty. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

October 08, 2015

2car purchase CLA45 GLA250 Fun treated as the only ones there Finance reps were fun to work with. Justin & Deigo outstanding along with James & Mike sales team along with Tony More

by Ljrg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego was outstanding along with Justin, Mike McMullen, James Sullivan, Tony Irvani, Andres Segura, Justin Smyres, Nejib Belhedi
Oct 26, 2015 -

Fletcher Jones Motorcars responded

Thank you for taking the time to share your feedback. I'm so pleased to hear that the team took excellent care of you during your visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

October 06, 2015

New CLA250 We had a wonderful experience with James Sullivan's team The Managers Chris and Ron, and Nejib, the fine financial advisor We were shopping fo More

by we Happy Actors
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego, Sandrine, Sam in delivery, James Sullivan, Ron Campagnone, Nejib Belhedi
Oct 07, 2015 -

Fletcher Jones Motorcars responded

Thank you so much for taking the time to share your feedback. I'm very pleased to hear that you had a great overall experience working with our team. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

October 03, 2015

Service Thank you Rick. Car service completed on time. Kept me posted, updated me on the service. I refer my friends to Rick for his exceptional customer serv More

by AB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick McLellan
Oct 07, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback. I'm very happy to hear that Rick took excellent care of you during your recent service visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

October 03, 2015

Best Sales Manager James Sarvey Salesman John Halaka was so considerate and accommodating. Car expert Tom Johnson was incredibly friendly and kind while his expertise on the car was More

by Pirnazar8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Haim Sarvey, Tom Johnson, John Halaka
Oct 07, 2015 -

Fletcher Jones Motorcars responded

Thank you for taking the time to share your experience. I'm very pleased to hear that John, Tom and James Sarvey took excellent care of you during your visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

October 02, 2015

Dan is always a terrific man to work with Dan is a very friendly person and knows his work . He is always friendly and is willing to work with you. He is just GREAT to work with ?? More

by Bevs s500
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Dan Schmidt
Oct 07, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback. I'm very pleased to hear that Dan has always taken excellent care of you in Service. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

September 27, 2015

Friendly staff and always top notch service I always go to fletcher jones to get my Mercedes serviced. The service is always the best! The staff greets you quickly and finds out what they can he More

by Angelakmay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Sep 29, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback and thank you for your loyalty. I'm very pleased to hear that Randy Lemus and the rest of the team have taken excellent care of you and helped to make your visit memorable. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

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