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Fletcher Jones Motorcars
Newport Beach, CA
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world.
Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.*
Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services.
Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking.
*From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 7:00 AM - 8:00 PM
Tuesday 7:00 AM - 8:00 PM
Wednesday 7:00 AM - 8:00 PM
Thursday 7:00 AM - 8:00 PM
Friday 7:00 AM - 8:00 PM
Saturday 8:00 AM - 8:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 2,429 reviews
August 13, 2015
Great team! Tommy and Matt were great. So helpful every step of the way. Tommy worked above and beyond to get me into the car I wanted. Thanks for everything guys Tommy and Matt were great. So helpful every step of the way. Tommy worked above and beyond to get me into the car I wanted. Thanks for everything guys. I'll see you for my next MB for sure! More
by s1rw1llyum
Employees Worked With
Tommy Tran
August 12, 2015
Wonderful service always! Everytime I visit for the maintenance and service, this center provides excellent service . They take care my car precisely that I can rely on. Everytime I visit for the maintenance and service, this center provides excellent service . They take care my car precisely that I can rely on. Service is very well organized and friendly so visiting the center is very comfortable. I'll certainly buy a same brand new car for the next time. More
by JR SEO
Employees Worked With
Rob Draper, Katelyn Truong
August 10, 2015
Karen Goonewardena Joey and Chris are amazing and went beyond and above with a speedy and prestigious customer service I have been comming to Fletcher Jones for over 10 Joey and Chris are amazing and went beyond and above with a speedy and prestigious customer service I have been comming to Fletcher Jones for over 10 years and will always come to this dealership More
by Karen
Employees Worked With
Joey Gulo, Chris Gulo
August 08, 2015
WORTH THE DRIVE I have to fight 30 minutes of traffic to use this dealership, but its worth it. Not only do they treat me like a valued customer, they even have treat I have to fight 30 minutes of traffic to use this dealership, but its worth it. Not only do they treat me like a valued customer, they even have treats for my pup. Everything goes seamlessly. From quick check in to automated payment on my cell phone. I have been bringing my cars here for over 10 years and have always felt that the quality of work is outstanding and I have never felt that I was talked into unnecessary work. Katelyn Troung,who has helped me the last few years, is the friendliest , most knowledgeable service employee I have ever had the pleasure of dealing with. More
by DR BENZ
Employees Worked With
Katelyn Truong
August 07, 2015
Inpressive This was my first time and I was very impressed with my rep John C and thought the entire staff was very friendly and professional. This was my first time and I was very impressed with my rep John C and thought the entire staff was very friendly and professional. More
by Anchapp
Employees Worked With
John Calvert
August 06, 2015
The exceptional experience As a senior I have purchased many cars over the years but my experience with Fletcher Jones was to say the least "exceptional"! My girlfriend, Harriet As a senior I have purchased many cars over the years but my experience with Fletcher Jones was to say the least "exceptional"! My girlfriend, Harriet, repeatedly quizzed the salesman, Charles McCarthy, who had the patience and understanding to explain clearly what options were available in different models. The finance manager was friendly, and knowledgeable. Michael Skulick, the delivery specialist explained everything to my satisfaction and followed up with assistance that was needed. I definitely love my car. Since I was in a hurry to leave town there were a few things that needed to be done and they all assured me that everything would be resolved when I returned. More
by desertj1
Employees Worked With
Rick McLellan, Andres Segura, Charles McCarthy, Michael Skulick
August 06, 2015
ZERO FOR QUOTE ON SERVICES $1000- I PAID ZERO ELSEWHERE! ZERO FOR FLETCHER JONES ON SERVICE FRIDAY. TOLD ME $1000.00 - TOOK TO MB ELITE - ZERO CHARGE. I had a light come on in yellow stating malfunction o ZERO FOR FLETCHER JONES ON SERVICE FRIDAY. TOLD ME $1000.00 - TOOK TO MB ELITE - ZERO CHARGE. I had a light come on in yellow stating malfunction on front left hand side of my car. I took it into the dealership last Friday morning and the Service Advisor called me Friday evening and advised me that I had spilled coffee in the ashtray and that they had to order parts and the bad news was $1000.00 since out of warranty. I returned the loaner on Monday and took my vehicle MB Elite up the street who ran a diagnostic, reset and the light went out, They did a full check on my vehicle, test drove it all was good. I ordered the team a very nice lunch yesterday for their trouble. Declined to take any money from me at all. I love my five star service for my vehicle and have bought every car from Fletcher Jones and my Sales person is David Lee who I have referred quite a few people to him. But on the service end, I am feeling very disturbed by this. Needless to say my confidence and trust is not there.. WOULD RECOMMEND FOR SALES BUT NOT FOR SERVICE. More
by CAROLINA
Employees Worked With
I DON'MIND WHO A SA IS
August 04, 2015
Excellent Service Steve Henry has been my service adviser for years. I always know I'm leaving my car in good hands. He is caring, knowledgeable, personable and always Steve Henry has been my service adviser for years. I always know I'm leaving my car in good hands. He is caring, knowledgeable, personable and always keeps informed of the status of my car. More
by Nancy O
Employees Worked With
Steve Henry
August 04, 2015
Superb Service It was a great experience working with Lorelle and her team. They made it very comfortable to purchase from Fletcher Jones! Would highly recommend to It was a great experience working with Lorelle and her team. They made it very comfortable to purchase from Fletcher Jones! Would highly recommend to others! More
by suzeej12
Employees Worked With
Mike Govan, Lorelle Bertollini
August 02, 2015
Outstanding Repeat Sales Visit with Mike Manikas Mike and Ed treated us with Respect, Fairness, Honesty and Trustworthiness. It was a smooth lease turn in of our 2014 ML350 and acquisition of a new Mike and Ed treated us with Respect, Fairness, Honesty and Trustworthiness. It was a smooth lease turn in of our 2014 ML350 and acquisition of a new three year lease for a new 2015 ML350. Mahalo! More
by Semperpar Enterprises Inc
Employees Worked With
Mike Manikas, Eddie Adolf, Andres Segura
