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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

August 01, 2015

A+service Love this Fletcher-Jones. This is my second Mercedes purchase here. You WILL not get the same sales, customer service anywhere else. John Calvert alw More

by Jim F
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Calvert, Anthony Caposio
Aug 04, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback. I'm so pleased to hear that John took excellent care of you during your visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

July 31, 2015

Remarkable Service It would seem that my Service Representative is available 24-7. In my most recent experience, Rick Mclellen was not only available after hours, but st More

by Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick McLellan
Aug 04, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback. I'm so pleased to hear that Rick took excellent care of you during your recent visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

July 29, 2015

Fast, Efficient, Friendly Came in for complimentary brake inspection as FJ was running a terrific special on new brakes. Tony Irvani did his usual fantastic job and had us in More

by flyingfoxone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Aug 04, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your experience. I'm very happy to hear that you had a great overall visit and that our team took excellent care of you and your vehicle. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

July 28, 2015

Painless Its a great place to feel good about your deal And of course the car speaks for itself I enjoyed the experience, felt excited about the cost I got. More

by Car driver
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arash Hashemi, David Brennan
Aug 04, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback. I'm so pleased to hear that you enjoyed the experience and that you're happy with your vehicle purchase! If any questions arise or if we can be of any additional assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

July 28, 2015

Service was great As usual Rob Draper did a great job getting the work done and in a timely manner. Only thing I did not like was the 20 minute wait for a rental car More

by S Elie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Draper
Aug 04, 2015 -

Fletcher Jones Motorcars responded

Thank you for taking the time to share your feedback. I'm very pleased to hear that Rob took excellent care of you during your recent service visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

July 28, 2015

best experience with jeremy valadan Jeremy ,is the reason that I buy my cars from Fletcher Jones he is very knowledgeable and very attentive he is the best salesperson that I have ever More

by Kugler 13
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jeremic Vladan
Aug 04, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback. I'm so pleased to hear that Jeremy took excellent care of you throughout your visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

July 26, 2015

2nd Lease Truly exceptional service by entire staff This was the second lease I entered into with Fletcher Jones and was treated very fairly and they had my More

by Joan A
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Eldomyaty, James Haim Sarvey, Samir Nasr
Aug 04, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your experience. I'm so pleased to hear that the team took excellent care of you during your most recent visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

July 25, 2015

My experience was terrific, everyone made me feel special. From the drive into the dealership and the person under the umbrella directing the traffic to the person at the front door who knew who I was and aske More

by brooksc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Arash Hashemi, Rob Draper, Katelyn Truong, Bradley Cooper
Aug 04, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback. I'm so pleased to hear that our team worked together to make your experience memorable. If any questions arise or if we can be of any future assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

July 22, 2015

2016 E350 If you're looking for a rock bottom price, this is probably not your dealer. If you're looking for class A service, you've found the right place. More

by BB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kirk Dawson
Jul 23, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback. I'm pleased to hear that Kirk Dawson and the rest of the team provided excellent service during your visit. Congratulations on your Mercedes-Benz E350! If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

July 17, 2015

Quality You don't need to sell A Mercedes Benz, it is a class on its own, a well engineered vehicle. I have purchased a C Class from Laguna Niguel and from Ho More

by mcasequin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Roach, Tony Payan, Randy Lemus
Jul 21, 2015 -

Fletcher Jones Motorcars responded

Thank you for taking the time to share your feedback.Congratulations on your GLK350! If we can be of any additional assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

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