Fletcher Jones Motorcars

Convenient, informative, friendly! Alex and team make you feel like you are their most important client. Exceptional service, informative discussion, and meaningful support. Buying a ca Alex and team make you feel like you are their most important client. Exceptional service, informative discussion, and meaningful support. Buying a car has never been easier! More

Worst dealer for service I have ever experienced! Purchased a Mercedes here and had a very good experience. Service on the other hand is a nightmare and I will NEVER bring my car back to this dealers Purchased a Mercedes here and had a very good experience. Service on the other hand is a nightmare and I will NEVER bring my car back to this dealership! Despite my positive purchase, I am about to purchase a second Mercedes at another dealer because this left such a bad taste in my mouth! Dropping off a vehicle for service here is chaotic and extremely disorganized. That should have been my first clue. I asked for a regular service to be performed and to check 2 items that would be under warranty. Late in the day I received a text message saying that my car was due for this, here is the price and also due for that, here is the price, and do I want to purchase these services. This is their definition of world class service? Certainly NOT what I would expect from a luxury brand! No mention of any of the reasons why I dropped off the vehicle, just what else can I sell you. So I called another dealer and learned that one of the items the vehicle was in fact due for, but they should have known that right up front. The second item is not in the vehicle's maintenance schedule and was NOT recommended by the other dealer unless the car is experiencing problems. But with only a text message I obviously have no background into why this was being recommended. So I answered the text message. No response. Sent a follow up text message. No response. So I called the dealer and the service advisor did not come on the phone, he simply gave the receptionist a message for me. So I sent a follow up text message and then left a message with the receptionist to have him call me. No response. Frustrated that I received no status updates on the reason why I brought my car there in the first place, I then sent a message stating that I did not when them diagnosing the check engine light problem and wanted to take my vehicle to another dealer. No response. Left a voice mail message the following day for the service manager Steve Henry explaining how unhappy I was and that the service advisor would not return any communications. He also did not call me back, but I finally did receive a call back from the service advisor. No apology or other explanation and no attempt from the service manager or anyone else to make things right. I picked up my car and will find a dealership that actually wants my business, both purchase and service. Also note: read your paperwork carefully. The service advisor will quote you a price estimate while handing you a written estimate for you to sign with a different estimate on it. Very shady! One other point: The advertised "perks" of buying from Fletcher Jones come with a catch. Like the free car washes. I took my vehicle for a car wash once because I was in the area. I spent an hour and 20 minutes waiting in line and had only made it half way. So I left and paid for my own car wash. If 2 hours and 40 minutes of your time is worth more than the $40 you would pay to get your car washed, then this perk really isn't worth anything. More

Exceptional Service Randy Lemus is an exceptional service advisor. When I was seated in his office, another customer stopped by to thank Randy for his exceptional servi Randy Lemus is an exceptional service advisor. When I was seated in his office, another customer stopped by to thank Randy for his exceptional service to her. She said to me, "He is the best!" I agree. He is very positive, knowledgeable, and keeps me informed on what needs to be done to my automobile promptly. Thank you for making the trip to Fletcher Jones for automobile service so delightful. More

2015 ML350 4-Matic Purchase Truly amazing sales experience. Our sales professional was Paul Dillman and he was exceptional.. This is our second Mercedes-Benz and both were purc Truly amazing sales experience. Our sales professional was Paul Dillman and he was exceptional.. This is our second Mercedes-Benz and both were purchased at Fletcher Jones. In both cases, with Paul Dillman. More

Carwash injury My 2014 GLK received a slight injury to the right front bumper in the FJ carwash. I didn't notice the bumper scrape for a couple of days but, other t My 2014 GLK received a slight injury to the right front bumper in the FJ carwash. I didn't notice the bumper scrape for a couple of days but, other than the carwash, there was no other explanation. I returned to FJ Service with my injured bumper 3 days later, they reviewed their records and immediately accepted responsibility and set a repair date for the following week. There was no "third degree questioning" or finger pointing. The repair was completed in 1 1/2 days at no charge to me. My GLK now looks as good as new - thank you to Fletcher Jones Service. More

I always get the help I need My car required serious repairs. The good people at Fletcher Jones fixed it and cleaned it. In our crazy world, who could want or need more than that? My car required serious repairs. The good people at Fletcher Jones fixed it and cleaned it. In our crazy world, who could want or need more than that? They went beyond what they were expected to do. More

Great people at Fletcher Jones I was very impressed with Dave in parts who went out of his way to make getting me a new key for my car easy. Then there was Ray Schroeder my service I was very impressed with Dave in parts who went out of his way to make getting me a new key for my car easy. Then there was Ray Schroeder my service advisor who took great care to go over the work that needed to be done to repair my vehicle. Everyone from Kim who set up my appointment to the young man who handled my loan car, they were all very professional, polite, and courteous. What more can I say!!!!! Thanks again, Mike Evans More

Amazing would do it again in a heart bea. Michael and Diego were fabulous the customer service is suburb please keep up the good work and I will promise you I will be a third time customer. I Michael and Diego were fabulous the customer service is suburb please keep up the good work and I will promise you I will be a third time customer. I'am really happy with the ml 350 Thank you so much have a great day. Best, Michael Siplin More

Service done to my car. Good work done to my car. I would like to thank Richard Uhi for his excellent customer service. Keep-up the good work Richy. I strongly recommend this Good work done to my car. I would like to thank Richard Uhi for his excellent customer service. Keep-up the good work Richy. I strongly recommend this dealership. More