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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

July 06, 2015

Amazing Service! Sean was very helpful and kind... just pleasant to work with. We appreciate that Ron, Sean and Mike stayed late just go get us our car! We will defini More

by Leus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ron Campagnone, Sean Haifi, Michael Skulick
Jul 07, 2015 -

Fletcher Jones Motorcars responded

Thank you for taking the time to share your feedback. I'm so pleased to hear that Sean, Ron and Mike worked together to make your experience memorable. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

July 06, 2015

These Guys Are Pure Class This was my first Mercedes purchase. Sam Eldomyaty, Chris Lanza and Samir were amazing with helping me find the best car for me. They exceeded my ex More

by Barbiedrivesabenz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Lanza, Sam Eldomyaty, Samir Nasr
Jul 06, 2015 -

Fletcher Jones Motorcars responded

Hi Rebecca, Thank you for taking the time to share your feedback. I'm so pleased to hear that Sam, Chris and Samir all took excellent care of you and helped to make your experience a great one! If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

July 06, 2015

Preowned Vehicle Purchase C250 - Farrell I was very impressed with the high quality of customer service I received during my experience with the dealership. I had a prescheduled appointment More

by BFarrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric Rosenthol , Arash Hashemi
Jul 07, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your experience. I'm so pleased to hear that you enjoyed your experience here at Fletcher Jones Motorcars. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

July 04, 2015

Thanks for the help Thanks to Tony Irvani and David Juarez at Fletcher Jones MB. Two professionals that exemplify quality. They made my experience to the FJ dealership ex More

by ajuarez3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David Juarez, Tony Irvani
Jul 06, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback! I'm so pleased to hear that Tony and David took excellent care of you during your recent visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

June 29, 2015

Nice experience for a premium brand The people of FJ were great in helping me to choose the car, finding the best way to get out of an old lease. The overall experience was great More

by Roberto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Roach, Tony Payan
Jun 29, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback. I'm so pleased to hear that our team worked together to make your experience memorable. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

June 29, 2015

Outstanding Dean is resourceful and was able to pull a great deal together. This is my 4th vehicle purchased from FJ Mercedes with his help. I'm very please. More

by New SLS owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dean Pontikos
Jun 29, 2015 -

Fletcher Jones Motorcars responded

Thank you for taking a moment to share your feedback. I'm so pleased to hear that Dean took excellent care of you during your visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

June 27, 2015

Instant help Gustavo was so very helpful; irregular dashboard messages to replace a parking bulb appeared while dashing to an urgent medical appointment. I was in More

by joyful
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gustavo Alarco
Jun 29, 2015 -

Fletcher Jones Motorcars responded

Hi Joyce, Thank you for taking the time to share your feedback. I'm very pleased to hear that Gustavo has taken excellent care of you. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

June 26, 2015

Great Service and a satisfied customer Tony Iravani is great Service coordinator. He is very detail oriented and always goes above and beyond. I have worked for about about 7 years and that More

by SILVER FOX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Irvani
Jun 29, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback! I'm so happy to hear that Tony has taken excellent care of you during your most recent service visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

June 24, 2015

Service Always professional and fast!! I always ask for Peter. The best!! He's extremely knowledgable and always courteous . I asked if I could wait for my ca More

by Hmg328
Price
Recommend Dealer
Yes
Employees Worked With
Peter Dillion
Jun 24, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback! I'm so pleased to hear that Peter has taken excellent care of you during your most recent visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

June 23, 2015

keyless door lock was inoperable and needed replacement My service rep stated I needed a new door handle on the driver's side of my CL500 after the keyless locking device stopped working. They ordered the More

by JanFromHuntingtonBeach
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Henry
Jun 23, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback. I'm so pleased to hear that you had a great overall experience during your recent service visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

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