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Fletcher Jones Motorcars

Newport Beach, CA

4.6
2,429 Reviews
Family owned and operated since 1946, Fletcher Jones has grown into one of the largest and most-respected automotive groups in the world. Our flagship store, Fletcher Jones Motorcars in Newport Beach, is the Nation’s #1 Mercedes-Benz Center for 23 consecutive years, and for good reasons.* Our Preferred Owner Benefits include many amenities such as complimentary Mercedes-Benz loaners, complimentary hand car wash while you take advantage of our on-site Shoeshine services. Our Boutique, offers unique gifts & accessories while you enjoy a Starbucks coffee on us. Catch up on some work while using our workstations with WiFi as the little ones play the new Nintendo Wii in the play area. During the Holiday rush and travels don't forget about our complimentary Airport Shuttle and Parking. *From Calendar Year 1999-2021, per MBUSA National New Vehicle Sales Reporting.
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3300 Jamboree Rd.

Newport Beach, CA

92660

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Showing 2,429 reviews

June 15, 2015

Made easy ! I like the details can be worked out in advance , so can just come in and pick up car as per terms agreed upon nice and fast ! More

by Art Rivera
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Sullivan
Jun 18, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your experience. I'm so pleased to hear that you had a great visit working with our team. If you have any questions or need additional assistance, please don't hesitate to contact us. Heather Lewis, Client Care Manager

June 14, 2015

it was good time that i spent it today for geting my deal al mr/alex is one of greatest sales man I ever met this afternoon made every thing very smooth and also the time was very good and I will refer him to al More

by salibedward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Livadas
Jun 16, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your experience. I'm so pleased to hear that Alex Livadas took excellent care of you during your visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

June 13, 2015

Excellent service! Kept me up to date with text messages, allowed me to pay my bill before picking up my auto, always listens and provides excellent service! More

by jojo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Lemus
Jun 15, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback on your recent service visit. I'm happy to hear that you had a great experience! If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

June 12, 2015

Don Andrade's Exceptional Service Earlier this week I decided to purchase a new 350 GLK to celebrate my wife's graduation, with a master's degree in nursing. We met Donn Andrade at Fle More

by Earning Freedom with Michael Santos
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Donn Andrade
Jun 12, 2015 -

Fletcher Jones Motorcars responded

Thank you for taking the time to share your feedback. I am so glad to hear that Donn took excellent care of you and your wife during your visit. If we can be of any additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager

June 10, 2015

Best in class service!! Without exception the Fletcher Jones Newport Beach Service Department provides outstanding service. The online appointment service is user friendly, More

by kstillwell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Schroeder
Jun 12, 2015 -

Fletcher Jones Motorcars responded

Thank you for your feedback! I am pleased to hear that your experience with us was memorable and that Ray took excellent care of you. If you have any questions or need any additional assistance, please don't hesitate to contact us. - Heather Lewis, Client Care Manager

June 08, 2015

Service and sales I am disappointed about enterprise car rental services and attitude toward customers. It appears if you do not get insurance services, they do anythin More

by Leo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Schmidt, Phil Rotar
June 08, 2015

Stay away from this dealership! Absolutely horrible dealership. Stay away from this dealership! If you buy from these clowns, double check their figures. They had difficulty addin More

by Robbed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Shelly Ball
Jun 15, 2015 -

Robbed responded

The worst experience I've ever had with a dealership! If one salesman can't work you over, they'll call in a team of "experts" to work you over. Stay away - no run away - from this dealership!

June 07, 2015

EXPERIENCE I don't like buying cars. My wife and were very pleased with Christine. We are very happy with the C300 and expect to continue doing business with yo More

by ron123
Recommend Dealer
Yes
Employees Worked With
Christine Nolden
Jun 11, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback. I'm so pleased to hear that Christine took excellent care of you during your visit. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

June 07, 2015

This is my favorite dealership. I drove pass several others. We always have a very good experience with the Hale Group at Fletcher Jones. This time it was even better with working with the finance manager. More

by Msaidoo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kilekas, Brandon Hale, Eddie Adolf
Jun 11, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback. I'm so pleased to hear that you have had great experiences working with the Hale Team here at Fletcher Jones Motorcars. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

June 06, 2015

Tony Arvani Is The Best Service Representative Tony bent over backward for me for my transmission and the "A"service on my E350. He is caring and sincere in making everything perfect. More

by Andrea Robin King
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Manikas, Tony Irvani, Richard Greenstein
Jun 11, 2015 -

Fletcher Jones Motorcars responded

Thank you for sharing your feedback. I'm so pleased to hear that Tony went above and beyond to make your experience memorable. If any questions arise, please don't hesitate to contact us. Heather Lewis, Client Care Manager

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