Fletcher Jones Motorcars

R.Naff Purchase of 2015 ML350 4Matic Did not see Nick DiNapoli's name on your list of employees. But special thanks to Nick for professional and knowledgable work, especially with my wife Did not see Nick DiNapoli's name on your list of employees. But special thanks to Nick for professional and knowledgable work, especially with my wife. More

Making Lemonade out of lemons I had my ML350 towed to Fletcher Jones Collision center for an estimate to repair after a violent rear end collision. Kasuc took excellent care I had my ML350 towed to Fletcher Jones Collision center for an estimate to repair after a violent rear end collision. Kasuc took excellent care of me from start to finish, including dealing with my insurance company. They deemed my car a total loss and Kasuc sent me to James Sullivans sales team. 2 days later I was in a beautiful ML350. I never considered buying anything else as this car saved my life and prevented serious injury. The entire team at Fletcher Jones made a frightening event much easier to deal with. More

Service completed in a professional experience. Service department employee Steve Bates does and outstanding service for me in the service performed on my R350. He keeps me posted on the status of Service department employee Steve Bates does and outstanding service for me in the service performed on my R350. He keeps me posted on the status of my vehicle when it is being serviced. More

Richie Uhl Is Fantastic We brought in our car for its first (5,000-mile) service. Josh Evans graciously recommended we ask for Richie Uhl and we are very pleased we did. We brought in our car for its first (5,000-mile) service. Josh Evans graciously recommended we ask for Richie Uhl and we are very pleased we did. Scheduling the appointment was painless. We appreciate the email confirmation, as well as the email and telephone reminders the day before our appointment. (I apologize that I don't have her name in front of me right now, but the young lady who scheduled our service appointment was excellent and helpful.) Richie is a true professional. Friendly, efficient , thorough, classy and a great listener. To us, our 100% satisfaction was his total and main focus. We are extremely happy with Richie, as well as our FJ experiences from Day One when we entered the dealership, again. We appreciated that Richie spoke to us in hushed tones so everyone in the waiting area didn't overhear our business. Richie checked in with us a few times with status reports. He is very considerate and respectful of our time and schedule. And, the Barista, all smiles at 8 am, made our morning (and he makes a great double decaf espresso!). FYI: Please be flattered that, while the FJ level of excellence is high and constantly improving, we are working on modeling our staff after FJ, which is the best-trained staff around. Thank you, FJ, we are glad to have returned -- Stephanie and Bob Lawrence More

Service Appointment I always have a great experience when leaving my car for service, Katelyn Truong is my advisor and she defines the true meaning of excellent customer I always have a great experience when leaving my car for service, Katelyn Truong is my advisor and she defines the true meaning of excellent customer service. The loaner dept through Enterprise is always friendly although they were very backed up this time and the walt time was about 45 minutes. I still give 5 stars as Katelyn is the best and you can see the loaner department hustle to get everyone taken care of. More

Made my final decision easy! I had been studying looking at a new/certified pre-owned Mercedes on several websites to study models, features and price. I glad I did, but I am re I had been studying looking at a new/certified pre-owned Mercedes on several websites to study models, features and price. I glad I did, but I am really pleased that I went to Eric Gastineau and Fletcher Jones Mercedes to help find the perfect, ideal car with the features I wanted for the price I wanted! I am over the moon happy with my choice.! Irwin Feuerstein delivered my car, a GLK 350 Automatic literally to my doorstep the next morning - I live in Solvang - 250 miles away.... new car arrived just as I was finishing my first cup of coffee!!! Service at its best! irwin patiently spent the morning explaining in detail all the fine features of the car to me. I have not purchased a new car in 15 years . The treatment and care that I received from Fletcher Jones dealership is unsurpassed. Thank you for helping me with this big decision. Angela Slater More

Always amazing Fletcher's jones is extremely organized and their work is always thorough and conplete. It's always expensive but This is one of those examples thy yo Fletcher's jones is extremely organized and their work is always thorough and conplete. It's always expensive but This is one of those examples thy you truly get what you pay for. More

Mercedes Joey Gulo provided exceptional service! Made my first Mercedes purchase seamless. I highly recommend Fletcher Jones. Ask for Joey. Australian Ben wa Joey Gulo provided exceptional service! Made my first Mercedes purchase seamless. I highly recommend Fletcher Jones. Ask for Joey. Australian Ben was fantastic as well. Thank you! More

Commendation First time at Fletcher Jones and had a great experience, can't ask for more. Arash and his partner were exceptional, Thumbs up!!! Juliet Mayuga First time at Fletcher Jones and had a great experience, can't ask for more. Arash and his partner were exceptional, Thumbs up!!! Juliet Mayuga More